Software Alternatives, Accelerators & Startups

LiveAgent VS Geeke

Compare LiveAgent VS Geeke and see what are their differences

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LiveAgent logo LiveAgent

LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Geeke logo Geeke

Connecting Readers and Writers in the most awesome way!
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • Geeke Geeke - Join the Evolution of Books
    Geeke - Join the Evolution of Books //
    2024-01-21
  • Geeke Discover Fresh Reads
    Discover Fresh Reads //
    2024-01-21
  • Geeke Start Your Writing Journey
    Start Your Writing Journey //
    2024-01-21
  • Geeke Connect With Community
    Connect With Community //
    2024-01-21
  • Geeke Daily Challenges
    Daily Challenges //
    2024-01-21
  • Geeke Show your Swag with cool unlockables
    Show your Swag with cool unlockables //
    2024-01-21
  • Geeke Group Reading Sessions
    Group Reading Sessions //
    2024-01-21

Ever Imagined a Paradise for all Book Lovers?

Geeke is a social platform that aims to connect Readers and Writers in the most awesome way! It is a site built for the young generation with the goal of modernizing the delights of books.

The Basics

For starters, it is a place to find new books to read, all for free! Our cozy reading experience allows you to read anytime, anywhere, even offline! And here's great news for all budding writers out there - you can also write your own books here! And it doesn't just end here...

At the core, Geeke is a social media mashed with books. This means you can meet new people, follow your favorite writers, comment & discuss books, and much more! We even have fandom clubs.

Our Crazy Experiments

Of course, we didn't just stop there. Since we aim to build something cool for today's generation of bookworms, we also keep doing some crazy experiments. Allow us to ramble out some of them -

  • Love watching movies with friends? Why not try a Group Reading Session?

  • Passionate about a Fandom? Join or start a fandom club to meet new people sharing a common interest and also find relevant Fanfics.

  • Don't just want readers to read silently? Add songs to your chapters that match the vibe from the entire YouTube library.

  • Wanna try some challenges? Hunt for treasures between the lines of books and redeem them for coins!

  • Got some coins? Spend them on profile frames, cool animation for your messages, or skins for your Library. There is something for every book lover out there!

  • Writers, feeling stuck while writing? Let our AI Writing Assistant help you with some ideas and suggestions!

  • Want to remain connected with your friends and followers in an interactive way? Love sendings Snaps? We have something similar but for books - Moments!

Geeke

Website
geeke.app
Pricing URL
-
$ Details
free
Platforms
Web Google Chrome Brave Edge Firefox Opera Internet Explorer Browser
Release Date
2022 August
Startup details
Country
India
State
Rajasthan
City
Jaipur
Founder(s)
Divyesh Lakhotia
Employees
1 - 9

LiveAgent features and specs

  • Ticket management
  • Live Chat & In-App-Messaging
  • AI Chatbot
  • AI answer assistant
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR

Geeke features and specs

  • Read Free Books
  • Share your Writings
  • Social Platform
  • Group Reading Sessions

Analysis of LiveAgent

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Geeke videos

Sneak Peek at Geeke

More videos:

  • Demo - Group Reading Sessions
  • Demo - AI Writing Assistant for Geeke

Category Popularity

0-100% (relative to LiveAgent and Geeke)
Customer Support
100 100%
0% 0
Writing Tools
0 0%
100% 100
Help Desk
100 100%
0% 0
Books
0 0%
100% 100

Questions & Answers

As answered by people managing LiveAgent and Geeke.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Geeke's answer:

Geeke is one of the few websites that offers a social platform built around books.

Going even beyond, It is the only platform that makes books more interactive with features like Group Reading Sessions, Daily Hunts, animated Skins, Fandom Clubs & much more

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

Geeke's answer:

The current platforms for books are boring and dull and do not offer much beyond reading ebooks.

The new generation needed a better platform built like a social media as well as offering unique ways to make books more fun & interactive.

How would you describe the primary audience of your product?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

Geeke's answer:

Geeke is a platform built for all book lovers globally, whether readers or writers.

Our special focus is on making books more fun & engaging for the young audience by adding features that are relevant to them.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Geeke's answer:

Hey everyone! This is Divyesh Lakhotia, the founder of Geeke. I am a student from India currently pursuing my Bachelor in Computer Applications. I started working on Geeke back in 2021 when I just entered my 12th grade.

Why build Geeke?

Yes, there are plenty of websites already available online for reading and writing books. But they don't offer much beyond that. Mostly they are just a downgrade and a cheap alternative to an actual book.

Even big sites like Wattpad started destroying the few extras they had and transitioned into another typical site focused more on making money rather than making the site more engaging (I had been active almost daily on Wattpad since 2017 before the community started becoming dry).

That's when the idea of Geeke was born. It felt that the internet deserved a better place for books. Ebooks may not provide the same feeling as reading an actual book but there is so much more that only they can offer.

I wanted to build a social media that is familiar to existing platforms on the internet that the young crowd loves using. But of course, modified for books!

For a long time, the idea remained in my mind alongside most of my novel plots. But here we are, at last, aiming to build the most awesome and fun place for all book lovers

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Geeke's answer:

Geeke is built using Anvil Framework

The tools offered by the framework for rapid development allows us to remain ahead and introduce new features more quickly.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and Geeke. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and Geeke

LiveAgent Reviews

  1. Usama Idrees
    ยท CEO & CTO at HUK SONS ยท
    Transformative Customer Support Solution

    LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The automation features and omnichannel integration have elevated team productivity and customer satisfactionโ€”a must-have for scaling tech-driven businesses.

    ๐Ÿ Competitors: Zendesk, Freshdesk
    ๐Ÿ‘ Pros:    Omnichannel support: seamless integration across email, chat, social media, and phone.|Automation & workflow customization: saved hours with pre-set triggers and personalized workflows.|User-friendly interface: minimal training requiredโ€”our team adopted it effortlessly.|Analytics & reporting: actionable insights helped refine our customer strategy.|Scalability: grows with our business without compromising performance.|24/7 uptime: reliable support during peak demand periods.
    ๐Ÿ‘Ž Cons:    Advanced features learning curve: some automation tools require deeper exploration (worth the effort).|Limited customization in reporting: minor gaps for hyper-specific metrics (workarounds exist).|Mobile app: functional but could use a ui refresh for faster navigation.
  2. Michal K
    ยท CEO ยท
    Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    ๐Ÿ Competitors: Zendesk, Freshdesk
    ๐Ÿ‘ Pros:    Easy to use|Easy integration|Automation and custom functions
    ๐Ÿ‘Ž Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgentโ€™s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgentโ€™s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Geeke Reviews

We have no reviews of Geeke yet.
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What are some alternatives?

When comparing LiveAgent and Geeke, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Wattpad - Wattpad is now the worlds most popular ebook community where readers and writers discover, share...

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Fanfiction.net - The most popular fan fiction website in the world according to Wikipedia

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Commaful - Largest multimedia fiction site in the world. A lot of short stories, poetry, and fanfiction.