LiveAgent
Zendesk
Intercom
HelpScout
Salesforce Service Cloud
Zoho Desk
LiveChat
tawk.to
Freshdesk
Zendesk
Intercom
HelpScout
Zoho Desk
Salesforce Service Cloud
Front App
Kayako
LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like Instagram and Viber.
LiveAgent boasts the fastest live chat widget on the market and over 179+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.
LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 14-day trial now, no contracts or credit card required.
LiveAgent details| Categories | |
|---|---|
| Website | liveagent.com |
| Pricing URL | Official LiveAgent Pricing |
| Details $ | freemium $15.0 / Monthly (Ticket) |
| Platforms |
Freshdesk details| Categories | |
|---|---|
| Website | freshdesk.com |
| Pricing URL | Official Freshdesk Pricing |
| Details $ | - |
| Platforms |
| Email notifications | Yes |
|---|---|
| Email Templates | yes |
| Emailing | YES |
| Ticket management | YES |
| Live Chat Support | Yes |
| Live Chat & In-App-Messaging | Yes |
| Call Forward | Yes |
| Call Transfer | Yes |
| Call Analytics and Reporting | Yes |
| Attachment viewer | Yes |
| Spam filter | Yes |
| Reports | Yes |
| Reporting | Yes |
| Reports & analytics | Yes |
| Knowledge Base | Yes |
| Knowledge Management | Yes |
| Customer Service | yes |
| Customer Support | Yes |
| Customer Feedback Widget | Yes |
| Customer Management | YES |
| Mobile Apps | Yes |
| Help desk & requests management | Yes |
| White Labeling | YES |
| Chat | Yes |
| Chat Support | Yes |
| Gamification | YES |
| Social Media Integrations | Yes |
| Time Tracking | Yes |
| Email Management | Yes |
Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk seems to be more popular. It has been mentiond 9 times since March 2021. We are tracking product recommendations and mentions on Reddit, HackerNews and some other platforms. They can help you identify which product is more popular and what people think of it.
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. - Source: Reddit / 3 months ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. - Source: Reddit / 9 months ago
Take a look at freshdesk.com, they have a free tier. - Source: Reddit / 9 months ago
The below is a demo of the Crayons Playground in action. It shows how to build the user interface by dragging and dropping components, updating their properties, testing them in a Code sandbox like JSFiddle, check the generated HTML code and finally download the project as a Marketplace app. You can also see the app in action in the Freshdesk product. - Source: dev.to / 11 months ago
My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. - Source: Reddit / 11 months ago
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
HelpScout - Help Scout is a simple, straightforward way to provide excellent support
Salesforce Service Cloud - Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.
Zoho Desk - Industry's first context-aware Helpdesk Software
LiveChat - LiveChat - premium live chat software with a built-in help desk feature. Approach customers directly on the website, make connections and drive more sales using LiveChat.
