What are some alternatives?
When comparing Freshdesk and Salesforce Service Cloud, you can also consider the following products
ZenDesk - Zendesk is a beautiful, lightweight help-desk solution.
LiveAgent - LiveAgent is a fully-featured web-based live chat and helpdesk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start you free 14-day trial today.
Zoho Desk - Industry's first context-aware Helpdesk Software
HelpScout - Help Scout is a simple, straightforward way to provide excellent support
Front App - multi-channel inbox service for collaborative teams
HappyFox - Be known for great customer support with HappyFox, an Online help desk software and a web based support ticket system - Signup for a free help desk trial