Software Alternatives, Accelerators & Startups

LiveAgent VS Foundation

Compare LiveAgent VS Foundation and see what are their differences

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Foundation logo Foundation

The most advanced responsive front-end framework in the world
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • Foundation Landing page
    Landing page //
    2022-07-20

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

Foundation features and specs

No features have been listed yet.

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Foundation videos

BEST & WORST NEW FOUNDATIONS

More videos:

  • Review - BEST & WORST NEW FOUNDATIONS
  • Review - BEST & WORST FOUNDATIONS | Luxury & Drugstore

Category Popularity

0-100% (relative to LiveAgent and Foundation)
Customer Support
100 100%
0% 0
Design Tools
0 0%
100% 100
Help Desk
100 100%
0% 0
CSS Framework
0 0%
100% 100

Questions and Answers

As answered by people managing LiveAgent and Foundation.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and Foundation. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and Foundation

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Foundation Reviews

22 Best Bootstrap Alternatives & What Each Is Best For
The reason I picked Foundation for this list is its strong emphasis on creating responsive designs, a feature that many developers value in the era of mobile browsing. This framework differentiates itself with an ingrained mobile-first approach, ensuring that applications look great on smaller screens without sacrificing functionality or aesthetics on larger ones.
Source: thectoclub.com
15 Top Bootstrap Alternatives For Frontend Developers in 2024
Semantic, coherent, and fully customizable, the Foundation empowers developers to create designs that are not only visually appealing but also adaptable to various screen sizes. Starting with small devices, developers can gradually enhance the complexity of their designs, ensuring a fully responsive experience layer by layer.
Source: coursesity.com
9 Best Bootstrap Alternatives | Best Frontend Frameworks [2024]
Not only this, but they also have ‘Foundation for Emails’, which is a framework to code responsive HTML emails. Hence, whenever you are looking for an alternative to Bootstrap, do give Foundation a try.
Source: hackr.io
11 Best Material UI Alternatives
Foundation is a responsive front-end framework with CSS and JavaScript components for building modern, mobile-friendly websites. It offers a comprehensive toolkit with a modular approach, allowing developers to customize and tailor their designs to meet specific project requirements.
Source: www.uxpin.com
Top 10 Best CSS Frameworks for Front-End Developers in 2022
One of the most advanced and sophisticated UI frameworks, Foundation enables quick website development. Just like Bootstrap, Foundation follows a mobile-first approach and is fully responsive. It is very suitable for huge web applications that need a lot of styling. Foundation is customizable, flexible, and semantic. And, there are over 2k contributors on Github and decent...
Source: hackr.io

Social recommendations and mentions

Based on our record, Foundation seems to be more popular. It has been mentiond 18 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

Foundation mentions (18)

  • Front-end Framework: Comparing Bootstrap, Foundation and Materialize
    Foundation is another popular open-source front-end framework, similar to Bootstrap, but with its own set of features and design principles. It was created by ZURB a design and development company in 2011. And is also maintained by a community of developers. - Source: dev.to / 2 months ago
  • I hate CSS: how can I build UIs?
    Are you cool with JS frameworks? If so, you can use a higher level of abstraction that takes care of the CSS for you. If you just want to mock something up, you can use a pre-built UI system / component framework and just put together UIs declaratively, without having to worry about the underlying CSS or HTML at all. Examples include https://mui.com/ and https://chakra-ui.com/ and https://ant.design/ Really easy... - Source: Hacker News / 7 months ago
  • An Overview of 25+ UI Component Libraries in 2023
    Just when we thought we'd seen it all, giants like Twitter Bootstrap, Foundation, and Bulma entered the scene. They made development quick and ensured consistent styling, but the flip side? Websites began feeling a bit too...uniform. - Source: dev.to / 9 months ago
  • Ur Go-To on UI with Flask?
    Foundation is also easy to use since no one has mentioned it. Copy and paste, tons of templates ready to go. https://get.foundation/. Source: about 1 year ago
  • Foundation: The Best Framework for Building Responsive Sites
    Download the source files manually: You can download the source files by visiting https://get.foundation and clicking on "Download Foundation 6", which automatically downloads the CSS and JavaScript. Once you extract the Zip file, you can start creating excellent projects with Foundation. - Source: dev.to / over 1 year ago
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What are some alternatives?

When comparing LiveAgent and Foundation, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Bootstrap - Simple and flexible HTML, CSS, and JS for popular UI components and interactions

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Materialize CSS - A modern responsive front-end framework based on Material Design

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Semantic UI - A UI Component library implemented using a set of specifications designed around natural language