Software Alternatives, Accelerators & Startups

LiveAgent VS Assembla

Compare LiveAgent VS Assembla and see what are their differences

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LiveAgent logo LiveAgent

LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Assembla logo Assembla

Integrated, on-demand tools to build software faster, with less stress. Get started for free and find out why over 800,000 users trust Assembla.
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • Assembla Landing page
    Landing page //
    2023-10-06

LiveAgent features and specs

  • Ticket management
  • Live Chat & In-App-Messaging
  • AI Chatbot
  • AI answer assistant
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR

Assembla features and specs

  • Comprehensive Project Management Tools
    Assembla offers a variety of tools for project management, including ticketing, milestone tracking, and issue management, which help teams stay organized and efficient.
  • Version Control Integration
    Supports multiple version control systems like Git, SVN, and Perforce, enabling teams to use their preferred version control systems without switching platforms.
  • Cloud-Based
    Being a cloud-based platform, Assembla allows team members to access project tools and files from anywhere, promoting flexibility and remote work.
  • Security
    Assembla provides strong security features such as IP whitelisting, 2-factor authentication, and audit logs, which help protect sensitive project data.
  • Customizable Workspaces
    Each workspace can be tailored to suit the specific needs of a project or team, making it adaptable to various workflows and projects.

Possible disadvantages of Assembla

  • Complexity
    The wide range of features can be overwhelming for new users, and there may be a steep learning curve for teams that are not familiar with such comprehensive tools.
  • Price
    Assembla's pricing can be higher compared to some other project management tools, which might be a concern for smaller teams or startups with limited budgets.
  • User Interface
    The user interface, while functional, is considered by some users to be less intuitive and visually appealing compared to competitors, potentially leading to slower user adoption.
  • Limited Offline Access
    Because Assembla is primarily a cloud-based service, it offers limited functionality without an active internet connection, which can be a drawback for users who need offline access.
  • Support
    Some users have reported that customer support can be slow to respond or less than satisfactory, which can lead to delays in resolving issues.

Analysis of LiveAgent

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

Analysis of Assembla

Overall verdict

  • Assembla is a good option for teams that require strong version control and collaboration capabilities. Its extensive features and integrations make it a viable solution for software development project management. However, the user interface and experience may vary depending on individual preference, so it might not be ideal for teams seeking a more modern or simplified project management tool.

Why this product is good

  • Assembla is a project management and collaboration tool designed primarily for teams working in software development. It is known for its robust version control integrations, including Git, Perforce, and Subversion. Assembla provides features like ticketing systems, time tracking, and code repositories that are essential for managing and organizing complex software projects. Its ability to support distributed teams and integrate with various development tools makes it popular among development teams.

Recommended for

    Assembla is recommended for software development teams looking for a comprehensive project management platform with strong version control support. It is particularly suited for distributed teams and organizations that require integration with tools like Git, Perforce, and Subversion. It may also be a good fit for teams that need detailed tracking and reporting capabilities.

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Assembla videos

Assembla Review

More videos:

Category Popularity

0-100% (relative to LiveAgent and Assembla)
Customer Support
100 100%
0% 0
Git
0 0%
100% 100
Help Desk
100 100%
0% 0
Code Collaboration
0 0%
100% 100

Questions & Answers

As answered by people managing LiveAgent and Assembla.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and Assembla

LiveAgent Reviews

  1. Usama Idrees
    ยท CEO & CTO at HUK SONS ยท
    Transformative Customer Support Solution

    LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The automation features and omnichannel integration have elevated team productivity and customer satisfactionโ€”a must-have for scaling tech-driven businesses.

    ๐Ÿ Competitors: Zendesk, Freshdesk
    ๐Ÿ‘ Pros:    Omnichannel support: seamless integration across email, chat, social media, and phone.|Automation & workflow customization: saved hours with pre-set triggers and personalized workflows.|User-friendly interface: minimal training requiredโ€”our team adopted it effortlessly.|Analytics & reporting: actionable insights helped refine our customer strategy.|Scalability: grows with our business without compromising performance.|24/7 uptime: reliable support during peak demand periods.
    ๐Ÿ‘Ž Cons:    Advanced features learning curve: some automation tools require deeper exploration (worth the effort).|Limited customization in reporting: minor gaps for hyper-specific metrics (workarounds exist).|Mobile app: functional but could use a ui refresh for faster navigation.
  2. Michal K
    ยท CEO ยท
    Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    ๐Ÿ Competitors: Zendesk, Freshdesk
    ๐Ÿ‘ Pros:    Easy to use|Easy integration|Automation and custom functions
    ๐Ÿ‘Ž Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgentโ€™s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgentโ€™s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Assembla Reviews

12 Best JIRA Alternatives in 2019
Assembla is a younger platform than JIRA but offers a broader range of functionality in its core product like git hosting, code deployment, agile tools, time tracking.
Source: www.guru99.com
6 JIRA Alternatives for Your Dev Team
Assembla offers many functions right out-of-the-box that JIRA requires as an add-on, including subversion and git hosting, code deployment, agile tools, time tracking, and social media-style collaboration (message boards, @mentions, activity stream). The greatest irony is that Assembla is actually less expensive.

What are some alternatives?

When comparing LiveAgent and Assembla, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

GitHub - Originally founded as a project to simplify sharing code, GitHub has grown into an application used by over a million people to store over two million code repositories, making GitHub the largest code host in the world.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

BitBucket - Bitbucket is a free code hosting site for Mercurial and Git. Manage your development with a hosted wiki, issue tracker and source code.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

GitLab - Create, review and deploy code together with GitLab open source git repo management software | GitLab