LiveAgent
Freshdesk
Zendesk
Intercom
HelpScout
Zoho Desk
Salesforce Service Cloud
LiveChat
ArchiveBox
Raindrop.io
wallabag
Archive.org
Wayback Machine
Pinboard
Instapaper
HTTrack
LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.
LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.
LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.
ArchiveBox is a powerful, self-hosted internet archiving solution to collect, save, and view sites you want to preserve offline.
You can set it up as a command-line tool, web app, and desktop app (alpha), on Linux, macOS, and Windows.
You can feed it URLs one at a time, or schedule regular imports from browser bookmarks or history, feeds like RSS, bookmark services like Pocket/Pinboard, and more. See input formats for a full list.
It saves snapshots of the URLs you feed it in several formats: HTML, PDF, PNG screenshots, WARC, and more out-of-the-box, with a wide variety of content extracted and preserved automatically (article text, audio/video, git repos, etc.). See output formats for a full list.
The goal is to sleep soundly knowing the part of the internet you care about will be automatically preserved in durable, easily accessible formats for decades after it goes down.
LiveAgent ArchiveBoxLiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.
ArchiveBox is recommended for digital archivists, researchers, journalists, and any individuals or organizations that need to reliably save and organize web content. It is particularly suitable for those with the technical expertise to manage a self-hosted setup and who require an offline, permanent record of online information.
LiveAgent's answer
LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.
LiveAgent's answer
LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.
ArchiveBox's answer:
ArchiveBox differentiates itself from similar self-hosted projects by providing both a comprehensive CLI interface for managing your archive, a Web UI that can be used either independently or together with the CLI, and a simple on-disk data format that can be used without either.
ArchiveBox is neither the highest fidelity nor the simplest tool available for self-hosted archiving, rather it's a jack-of-all-trades that tries to do most things well by default. It can be as simple or advanced as you want, and is designed to do everything out-of-the-box but be tuned to suit your needs.
If you want better fidelity for very complex interactive pages with heavy JS/streams/API requests, check out ArchiveWeb.page and ReplayWeb.page.
If you want more bookmark categorization and note-taking features, check out Archivy, Memex, Polar, or LinkAce.
If you need more advanced recursive spider/crawling ability beyond --depth=1, check out Browsertrix, Photon, or Scrapy and pipe the outputted URLs into ArchiveBox.
LiveAgent's answer
Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.
ArchiveBox's answer:
LiveAgent's answer
Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.
ArchiveBox's answer:
ArchiveBox aims to enable more of the internet to be saved from deterioration by empowering people to self-host their own archives. The intent is for all the web content you care about to be viewable with common software in 50 - 100 years without needing to run ArchiveBox or other specialized software to replay it.
Vast treasure troves of knowledge are lost every day on the internet to link rot. As a society, we have an imperative to preserve some important parts of that treasure, just like we preserve our books, paintings, and music in physical libraries long after the originals go out of print or fade into obscurity.
Whether it's to resist censorship by saving articles before they get taken down or edited, or just to save a collection of early 2010's flash games you love to play, having the tools to archive internet content enables to you save the stuff you care most about before it disappears.
Image from WTF is Link Rot?... The balance between the permanence and ephemeral nature of content on the internet is part of what makes it beautiful. I don't think everything should be preserved in an automated fashion--making all content permanent and never removable, but I do think people should be able to decide for themselves and effectively archive specific content that they care about.
Because modern websites are complicated and often rely on dynamic content, ArchiveBox archives the sites in several different formats beyond what public archiving services like Archive.org/Archive.is save. Using multiple methods and the market-dominant browser to execute JS ensures we can save even the most complex, finicky websites in at least a few high-quality, long-term data formats.
LiveAgent's answer
As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.
ArchiveBox's answer:
LiveAgent's answer
Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.
ArchiveBox's answer:
LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The automation features and omnichannel integration have elevated team productivity and customer satisfactionโa must-have for scaling tech-driven businesses.
Based on our record, ArchiveBox seems to be more popular. It has been mentiond 93 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
A bit off topic, but are there any self hosted open source archiving servers people are using for personal usage? I think ArchiveBox[1] is the most popular. I will give it a shot, but it's a shame they don't support URL rewriting[2], which would be pretty important to me. I read a lot of blog and news articles that are split across multiple pages, and it's quite annoying to have to individually search through the... - Source: Hacker News / 6 months ago
I run an ArchiveBox instance locally. Recommended! https://archivebox.io/. - Source: Hacker News / 6 months ago
Https://archivebox.io/ could be a solution for that. - Source: Hacker News / 11 months ago
I've used https://historio.us since 2011 and still pay for it to keep access to all the pages I've archived over the years. The price has been kept low enough that I can't bring myself to cancel it even though I've been using self-hosted https://archivebox.io/ for the last few years. I always include an archived link whenever I reference something in documentation. That's my main use at the moment. However, I... - Source: Hacker News / over 1 year ago
2. Drop the link into my instance of ArchiveBox [0] and will return to it a few weeks/months later or, more often than not, never again [0] https://archivebox.io/. - Source: Hacker News / over 1 year ago
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
Raindrop.io - All your articles, photos, video & content from web & apps in one place.
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
wallabag - Save the web, freely.
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
Archive.org - Internet Archive is a non-profit digital library offering free universal access to books, movies...