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LiveAgent VS 15Five

Compare LiveAgent VS 15Five and see what are their differences

Propello Cloud
Grow Revenue, Reduce Customer Churn, Retain Customers. Reward-driven customer loyalty & retention programmes, partner marketing platform and referral programmes featured
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Contents:
  1. ยป Base Details
  2. ยป Videos
  3. ยป Reviews
  4. ยป Alternatives

LiveAgent logo LiveAgent

LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

15Five logo 15Five

15Five software elevates the performance and engagement of employees by consistently asking questions and starting the right conversations.
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • 15Five Landing page
    Landing page //
    2023-03-17

LiveAgent features and specs

  • Ticket management
  • Live Chat & In-App-Messaging
  • AI Chatbot
  • AI answer assistant
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR

15Five features and specs

  • Employee Feedback
    15Five allows employees to provide regular feedback, fostering open communication and addressing issues promptly.
  • Performance Tracking
    The platform helps track and evaluate employee performance, aiding in goal-setting and performance reviews.
  • Engagement Insights
    15Five offers insights into employee engagement levels, helping leaders to identify and address areas requiring improvement.
  • User-Friendly Interface
    The software is designed with a user-friendly interface, making it easy for employees and managers to navigate and use the tools available.
  • Integration Capability
    15Five integrates with various tools like Slack, Salesforce, and G Suite, allowing for seamless workflow integration.
  • Employee Engagement
    Emplify helps organizations measure employee engagement through surveys and provides actionable insights to improve workplace culture.
  • Data-Driven Insights
    The platform utilizes data analytics to identify trends and areas for improvement, helping organizations make informed decisions.
  • Customizable Surveys
    Users can tailor feedback surveys to suit their specific needs, ensuring they gather relevant information for their organization.
  • Consultative Support
    Emplify offers expert guidance and support to help organizations interpret data and implement changes effectively.

Possible disadvantages of 15Five

  • Cost
    The pricing can be high for small businesses or startups with limited budgets.
  • Learning Curve
    Some users may find a learning curve initially, especially if they are not familiar with similar performance management tools.
  • Customization Limitations
    There may be limitations in terms of customization to fit specific organizational needs or unique workflows.
  • Reporting Features
    Some users have noted that the reporting features can be limited or less flexible compared to other dedicated reporting tools.
  • Mobile Experience
    The mobile application does not offer all the features available on the desktop version, which might be inconvenient for on-the-go users.
  • Implementation Time
    Setting up and fully utilizing the Emplify platform can take some time, which may be a drawback for organizations looking for quick solutions.
  • Dependence on User Participation
    The effectiveness of the platform heavily relies on employee participation in surveys, which can be variable.
  • Complexity of Data
    For organizations without a dedicated HR or data analytics team, interpreting the detailed data and insights may be challenging.

Analysis of LiveAgent

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

Analysis of 15Five

Overall verdict

  • 15Five is generally considered a strong choice for organizations looking to enhance their performance management processes. Its focus on continuous feedback and alignment with organizational goals makes it beneficial for promoting employee engagement and development.

Why this product is good

  • 15Five is a performance management platform designed to improve employee engagement and productivity through continuous feedback, OKRs (Objectives and Key Results), and performance reviews. It's known for its user-friendly interface, comprehensive features, and ability to foster a positive workplace culture. The platform encourages regular check-ins and communication between employees and managers, helping to identify issues early and facilitate personal and professional growth.

Recommended for

  • Small to medium-sized businesses looking to improve their performance review processes.
  • Organizations aiming to create a culture of continuous feedback and communication.
  • Managers seeking tools to set and track goals, support employee development, and increase engagement.
  • Remote or hybrid teams needing a platform to facilitate regular check-ins and updates.

LiveAgent videos

+ Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

15Five videos

+ Add

Emplify Customer Review | Jill Lehman, VP & CPO at Ontario Systems

More videos:

  • Review - How 15Five Soothed the Annual Review Grinch
  • Review - 15Five Continuous Performance Management Software
  • Review - 15Five: Employee Engagement Software Overview

Category Popularity

0-100% (relative to LiveAgent and 15Five)

LiveAgent

15Five

Customer Support
100 100%
Customer Support
0% 0
HR
0 0%
HR
100% 100
Help Desk
100 100%
Help Desk
0% 0
HR Tools
0 0%
HR Tools
100% 100

Questions & Answers

As answered by people managing LiveAgent and 15Five.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and 15Five. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and 15Five

LiveAgent Reviews

  1. Usama Idrees
    ยท CEO & CTO at HUK SONS ยท
    Transformative Customer Support Solution

    LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The automation features and omnichannel integration have elevated team productivity and customer satisfactionโ€”a must-have for scaling tech-driven businesses.

    ๐Ÿ Competitors: Zendesk, Freshdesk
    ๐Ÿ‘ Pros:    Omnichannel support: seamless integration across email, chat, social media, and phone.|Automation & workflow customization: saved hours with pre-set triggers and personalized workflows.|User-friendly interface: minimal training requiredโ€”our team adopted it effortlessly.|Analytics & reporting: actionable insights helped refine our customer strategy.|Scalability: grows with our business without compromising performance.|24/7 uptime: reliable support during peak demand periods.
    ๐Ÿ‘Ž Cons:    Advanced features learning curve: some automation tools require deeper exploration (worth the effort).|Limited customization in reporting: minor gaps for hyper-specific metrics (workarounds exist).|Mobile app: functional but could use a ui refresh for faster navigation.
  2. Michal K
    ยท CEO ยท
    Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    ๐Ÿ Competitors: Zendesk, Freshdesk
    ๐Ÿ‘ Pros:    Easy to use|Easy integration|Automation and custom functions
    ๐Ÿ‘Ž Cons:    Nothing, so far
10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgentโ€™s comparable plans offer familiar features.
Source: www.helpscout.com
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
Source: blog.hubspot.com
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgentโ€™s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

15Five Reviews

Top 10 15Five Alternatives You Need to Know in 2024
While 15Five is a widely recognized performance management tool known for its user-friendly interface and comprehensive features, companies might seek alternatives for several reasons. Some organizations may find that 15Fiveโ€™s features do not fully align with their specific needs or industry requirements. Others may be looking for a more cost-effective solution, better...
Source: engagedly.com
11 Best 15Five Alternatives & Competitors for USA
15Five is a powerful performance management tool that allows companies to streamline communication and feedback processes within their organization. With features like weekly check-ins, employee recognition, and goal tracking, 15Five helps teams stay aligned and engaged. Managers can easily provide constructive feedback to their team members through the platform, fostering...
Source: datalligence.ai
18 Best Culture Amp Alternatives and Competitors of 2024
Emplify offers an integrated Human Capital Management (HCM) solution designed to develop organizational capability and simplify daily operations. With a focus on performance management, learning, and organizational building, Emplify brings together essential elements to foster employee growth and streamline management processes.
Source: www.thrivesparrow.com
Top 15Five Competitors & Alternatives To Consider For Engaging Employees
Unlock the secrets to enhancing employee engagement and performance with these top 15Five competitors and alternatives. Discover powerful platforms that can transform your workplace culture and drive success.
Source: perkupapp.com

Social recommendations and mentions

Based on our record, 15Five seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

15Five mentions (2)

  • Ask HN: Who is hiring? (July 2021)
    15Five | Remote: US, Poland, & Ukraine | Full-time | https://15five.com Multiple engineering and design roles, all fully remote: - Remote: Poland or Ukraine - Backend Engineer: https://jobs.lever.co/15five/bf43681a-74b7-493e-a8c8-9b568af10c04 - Remote: Poland or Ukraine - Android Mobile Engineer: https://jobs.lever.co/15five/9d42917c-c5ed-483e-b807-3243a3617377 - US-based only, remote - Senior Quality Assurance... - Source: Hacker News / about 5 years ago
  • Migrating to Terraform: a retrospective
    At 15Five we migrated to Terraform in 8 months with a 3-person team. It went smoothly and gave us more confidence in our AWS infrastructure. When it came to setup a new VPC for a customer, the hours we invested returned to us in a speedy and simple setup, a process that would have been a massive pain if we had done it manually. - Source: dev.to / about 6 years ago

What are some alternatives?

When comparing LiveAgent and 15Five, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Workleap - An employee survey platform with the mission of improving company culture. Measure and improve your culture in less than 5 minutes per month, with our simple surveys.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Qualtrics Employee Experience - Qualtrics Employee Experience Management Platform helps improve the way people make decisions by creating amazing employee experiences.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

TINYpulse by WebMD Health Services - Increase Your Employee Engagement. Instantly.

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