Software Alternatives, Accelerators & Startups

Links VS LiveAgent

Compare Links VS LiveAgent and see what are their differences

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Links logo Links

Links is a graphics and text mode web browser, released under GPL. Links is free software.

LiveAgent logo LiveAgent

LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • Links Landing page
    Landing page //
    2019-05-05
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

Links features and specs

  • Lightweight
    Links is designed to be a lightweight web browser, making it ideal for systems with limited resources or older hardware, providing fast browsing experience without consuming excessive system resources.
  • Text-Based Mode
    Links offers a text-based mode, which can render pages in text format without graphics, useful for users needing fast, non-graphical web access or on terminals without graphical capabilities.
  • Low Bandwidth Usage
    By focusing on text content and fewer multimedia elements, Links is efficient in terms of bandwidth usage, beneficial for users with limited or metered internet connections.
  • Security
    Due to its minimalist design and fewer dependencies, Links potentially has a smaller attack surface compared to more feature-rich browsers, potentially providing enhanced security.
  • Cross-Platform
    Links is available on multiple platforms, including Linux, Windows, and Unix-like systems, providing flexibility to users across different operating systems.

Possible disadvantages of Links

  • Limited Multimedia Support
    Links lacks extensive support for modern multimedia features and dynamic content, which can lead to compatibility issues with websites that rely heavily on JavaScript or multimedia elements.
  • Basic User Interface
    The user interface of Links is quite rudimentary compared to modern browsers, which may not appeal to users accustomed to more polished and feature-rich graphic interfaces.
  • Learning Curve
    For users new to text-based or minimalist browsers, there might be a learning curve involved in understanding how to navigate and utilize Links effectively.
  • Limited Extensions and Plugins
    Links does not support a wide range of extensions and plugins that modern browsers offer, leading to less customization and additional functionalities for users.
  • Site Compatibility
    Due to its focus on simplicity, Links may not render some modern web pages accurately, which can lead to a subpar experience on many contemporary websites.

LiveAgent features and specs

  • Ticket management
  • Live Chat & In-App-Messaging
  • AI Chatbot
  • AI answer assistant
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR

Analysis of LiveAgent

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

Links videos

Heavy Links REVIEW!!!

More videos:

  • Review - LINKS HAIR REVIEW:WATCH ME SLAY THIS INSTALL FT LINKS HAIR

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to Links and LiveAgent)
Web Browsers
100 100%
0% 0
Customer Support
0 0%
100% 100
Web Development Tools
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions & Answers

As answered by people managing Links and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Links and LiveAgent

Links Reviews

We have no reviews of Links yet.
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LiveAgent Reviews

  1. Usama Idrees
    ยท CEO & CTO at HUK SONS ยท
    Transformative Customer Support Solution

    LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The automation features and omnichannel integration have elevated team productivity and customer satisfactionโ€”a must-have for scaling tech-driven businesses.

    ๐Ÿ Competitors: Zendesk, Freshdesk
    ๐Ÿ‘ Pros:    Omnichannel support: seamless integration across email, chat, social media, and phone.|Automation & workflow customization: saved hours with pre-set triggers and personalized workflows.|User-friendly interface: minimal training requiredโ€”our team adopted it effortlessly.|Analytics & reporting: actionable insights helped refine our customer strategy.|Scalability: grows with our business without compromising performance.|24/7 uptime: reliable support during peak demand periods.
    ๐Ÿ‘Ž Cons:    Advanced features learning curve: some automation tools require deeper exploration (worth the effort).|Limited customization in reporting: minor gaps for hyper-specific metrics (workarounds exist).|Mobile app: functional but could use a ui refresh for faster navigation.
  2. Michal K
    ยท CEO ยท
    Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    ๐Ÿ Competitors: Zendesk, Freshdesk
    ๐Ÿ‘ Pros:    Easy to use|Easy integration|Automation and custom functions
    ๐Ÿ‘Ž Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgentโ€™s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgentโ€™s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Social recommendations and mentions

Based on our record, Links seems to be more popular. It has been mentiond 21 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Links mentions (21)

  • Surfing the Web Like It's 1992 (Lynx Browser)
    I should mention, there are other text-based browsers like w3m and Links, but I enjoy using Lynx most. - Source: dev.to / 12 months ago
  • Lynx is the oldest web browser still being maintained
    I use http://links.twibright.com for surfing the local folders and lynx to retrieve pages. A little bit of sanity in this crazy world. - Source: Hacker News / over 1 year ago
  • Stupid Problems Require Stupid Solutions (Cloudflare Is Breaking My SVGs)
    Every dash they remove is a byte (at least!) saved. This increases shareholder value. Your side note is solved by using the Links Browser[0]. I don't see the need to present a professional page when you're calling out one of the top 10 single points of global internet failure.[1] [0]http://links.twibright.com/ [1]Cloudflare routes 43% of the top 10,000 sites globally. - Source: Hacker News / almost 2 years ago
  • Show HN: Dillo 3.1.0 released after 9 years
    Links+ it's still posting releases, it's 2.29 right now. http://links.twibright.com/. - Source: Hacker News / about 2 years ago
  • MicroWeb 2.0 โ€“ DOS web browser for Intel 8088
    I'm assuming author is aware of (E)Links? http://links.twibright.com At least Links seems to have a DOS version. - Source: Hacker News / about 2 years ago
View more

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

What are some alternatives?

When comparing Links and LiveAgent, you can also consider the following products

W3M - w3m is a text-based web browser as well as a pager like ' ...

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Lynx.invisible-island.net - Thomas Dickey is the maintainer/developer of the Lynx text-browser. This page gives some background and pointers to Lynx resources.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

ELinks - ELinks - Full-Featured Text WWW Browser

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.