Software Alternatives, Accelerators & Startups

Langfuse VS Zendesk

Compare Langfuse VS Zendesk and see what are their differences

Langfuse logo Langfuse

Langfuse is an open-source LLM engineering platform that helps teams collaboratively debug, analyze, and iterate on their LLM applications.

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
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  • Langfuse Landing page
    Landing page //
    2023-08-20

Langfuse is an open-source LLM engineering platform designed to empower developers by providing insights into user interactions with their LLM applications. We offer tools that help developers understand usage patterns, diagnose issues, and improve application performance based on real user data. By integrating seamlessly into existing workflows, Langfuse streamlines the process of monitoring, debugging, and optimizing LLM applications. Our platform's robust documentation and active community support make it easy for developers to leverage Langfuse for enhancing their LLM projects efficiently. Whether you're troubleshooting interactions or iterating on new features, Langfuse is committed to simplifying your LLM development journey.

  • Zendesk Landing page
    Landing page //
    2024-05-06

Langfuse features and specs

  • User-Friendly Interface
    Langfuse offers a clean and intuitive interface that makes it easy for users to navigate and use the platform efficiently, regardless of their technical skill level.
  • Integration Capabilities
    The platform provides a variety of APIs and integration options, allowing users to seamlessly connect Langfuse with other applications and services they use.
  • Comprehensive Analysis Tools
    Langfuse offers advanced analysis tools that help users to gain insights from their language data, improving decision-making and strategy development.

Possible disadvantages of Langfuse

  • Limited Language Support
    While Langfuse offers a range of language options, it may not support as many languages as some global companies require, potentially limiting its usability for diverse linguistic needs.
  • Pricing Model
    The pricing model of Langfuse might be considered expensive for small businesses or startups with a limited budget, which can make it less accessible to those users.
  • Learning Curve for Advanced Features
    While the basic features are easy to use, some advanced functionalities might have a steep learning curve, requiring more time and effort from users to fully leverage them.

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

Langfuse videos

Langfuse in two minutes

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to Langfuse and Zendesk)
AI
100 100%
0% 0
Customer Support
0 0%
100% 100
Help Desk
4 4%
96% 96
Productivity
100 100%
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Langfuse and Zendesk

Langfuse Reviews

We have no reviews of Langfuse yet.
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Zendesk Reviews

  1. Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features

10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Social recommendations and mentions

Langfuse might be a bit more popular than Zendesk. We know about 10 links to it since March 2021 and only 7 links to Zendesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Langfuse mentions (10)

  • Top Open Source Tools for LLM Observability in 2025
    Langfuse is another open-source platform for debugging, analyzing, and iterating on language model applications. It offers tracing, evaluation, and prompt management. While Langfuse offers many capabilities, some (like the Prompt Playground and automated evaluation) are only available in the paid tier for self-hosted users. - Source: dev.to / 17 days ago
  • A Curated List of shadcn/ui-like React Component Collections
    It is reportedly used on websites like Langfuse and Million.dev. - Source: dev.to / about 2 months ago
  • 10 Ways AI Can Speed Up your Mobile App Development
    LangFuse is a monitoring and debugging platform for LLM-powered applications. It provides insights into token usage and costs. It can also analyze latency, and the performance of AI interactions. The platform allows debug prompts, and analyzes how they behave in production. - Source: dev.to / 3 months ago
  • Building effective AI agents with Trigger.dev
    You'll notice there's a lot of prompts in these examples. As you develop your prompts, you'll likely want to iterate and refine them over time. I recommend using tools like Langfuse or Langsmith for prompt management and metrics, making it easier to track performance and make improvements. - Source: dev.to / 3 months ago
  • Ask HN: Who is hiring? (February 2025)
    Langfuse (https://langfuse.com). We started with observability and have branched out into more workflows over time (evals, prompt mgmt, playground, testing...). We have a bunch of traction and are looking for our fourth to sixth hire in scaling and building feature depth. We're hiring in person (4-5 days/week) in Berlin, Germany (salary ranges for each job 70k-130k, up to 0.35% equity). We value quality in... - Source: Hacker News / 3 months ago
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Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
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What are some alternatives?

When comparing Langfuse and Zendesk, you can also consider the following products

LangSmith - Build and deploy LLM applications with confidence

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Datumo Eval - Discover Datumo Eval, the cutting-edge LLM evaluation platform from Datumo, designed to optimize AI model accuracy, reliability, and performance through advanced evaluation methodologies.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Braintrust - Braintrust connects companies with top technical talent to complete strategic projects and drive innovation. Our AI Recruiter can 100x your recruiting power.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!