Freshdesk Reviews

1. Brian Howard

   · Owner at BarSight · almost 3 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Langfuse Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: over 1 year ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: over 1 year ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 2 years ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 2 years ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 3 years ago

Langfuse mentions (10)

• Top Open Source Tools for LLM Observability in 2025

  Langfuse is another open-source platform for debugging, analyzing, and iterating on language model applications. It offers tracing, evaluation, and prompt management. While Langfuse offers many capabilities, some (like the Prompt Playground and automated evaluation) are only available in the paid tier for self-hosted users. - Source: dev.to / 30 days ago

• A Curated List of shadcn/ui-like React Component Collections

  It is reportedly used on websites like Langfuse and Million.dev. - Source: dev.to / 2 months ago

• 10 Ways AI Can Speed Up your Mobile App Development

  LangFuse is a monitoring and debugging platform for LLM-powered applications. It provides insights into token usage and costs. It can also analyze latency, and the performance of AI interactions. The platform allows debug prompts, and analyzes how they behave in production. - Source: dev.to / 3 months ago

• Building effective AI agents with Trigger.dev

  You'll notice there's a lot of prompts in these examples. As you develop your prompts, you'll likely want to iterate and refine them over time. I recommend using tools like Langfuse or Langsmith for prompt management and metrics, making it easier to track performance and make improvements. - Source: dev.to / 4 months ago

• Ask HN: Who is hiring? (February 2025)

  Langfuse (https://langfuse.com). We started with observability and have branched out into more workflows over time (evals, prompt mgmt, playground, testing...). We have a bunch of traction and are looking for our fourth to sixth hire in scaling and building feature depth. We're hiring in person (4-5 days/week) in Berlin, Germany (salary ranges for each job 70k-130k, up to 0.35% equity). We value quality in... - Source: Hacker News / 4 months ago