Software Alternatives, Accelerators & Startups

keybr VS LiveAgent

Compare keybr VS LiveAgent and see what are their differences

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

keybr logo keybr

This website teaches touch typing via lessons that feature letters and spaces on the user's screen. During each lesson, a cursor highlights the letter or space that the user must type... read more.

LiveAgent logo LiveAgent

LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • keybr Landing page
    Landing page //
    2022-04-17
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

keybr features and specs

  • User-Friendly Interface
    Keybr features a clean and intuitive design, making it easy for users to navigate and use.
  • Adaptive Learning
    The platform adapts to the user's typing pattern and customizes the lessons accordingly, ensuring a personalized learning experience.
  • Performance Analytics
    Keybr provides comprehensive analytics to track progress, including speed, accuracy, and areas that need improvement.
  • Multilingual Support
    The website supports multiple languages, making it accessible to a wider audience worldwide.
  • Free to Use
    Keybr offers its core features for free, making it accessible for people looking to improve their typing skills without financial commitment.

Possible disadvantages of keybr

  • Limited Advanced Features
    While great for beginners, advanced typists may find the exercises less challenging and lacking in complexity.
  • Advertisements
    The free version includes ads, which can be distracting for some users. An ad-free experience requires a premium subscription.
  • No Offline Mode
    Keybr requires an internet connection to function, which can be inconvenient for users looking for offline typing practice.
  • Repetitive Exercises
    Some users may find the exercises repetitive over time, potentially reducing engagement and motivation.

LiveAgent features and specs

  • Ticket management
  • Live Chat & In-App-Messaging
  • AI Chatbot
  • AI answer assistant
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR

Analysis of keybr

Overall verdict

  • Yes, keybr is a good tool for those looking to enhance their typing speed and accuracy efficiently. Its adaptive learning approach and user-friendly design make it a popular choice among learners.

Why this product is good

  • Keybr is designed to improve typing skills by focusing on touch typing and providing exercises that adapt to your progress. It offers customizable lessons, a clean and intuitive interface, and tracks your typing statistics to help you see your improvement over time.

Recommended for

  • Beginners who want to learn touch typing.
  • Individuals looking to increase their typing speed.
  • People seeking a structured way to track and improve their typing skills.

Analysis of LiveAgent

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

keybr videos

Touch typing made fun by keybr[dot]com

More videos:

  • Tutorial - How to type faster with Keybr
  • Tutorial - Keybr.com Typing Practise Tutorial - (2018)

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to keybr and LiveAgent)
Speed Typing
100 100%
0% 0
Customer Support
0 0%
100% 100
Personal Productivity
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions & Answers

As answered by people managing keybr and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using keybr and LiveAgent. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare keybr and LiveAgent

keybr Reviews

We have no reviews of keybr yet.
Be the first one to post

LiveAgent Reviews

  1. Usama Idrees
    ยท CEO & CTO at HUK SONS ยท
    Transformative Customer Support Solution

    LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The automation features and omnichannel integration have elevated team productivity and customer satisfactionโ€”a must-have for scaling tech-driven businesses.

    ๐Ÿ Competitors: Zendesk, Freshdesk
    ๐Ÿ‘ Pros:    Omnichannel support: seamless integration across email, chat, social media, and phone.|Automation & workflow customization: saved hours with pre-set triggers and personalized workflows.|User-friendly interface: minimal training requiredโ€”our team adopted it effortlessly.|Analytics & reporting: actionable insights helped refine our customer strategy.|Scalability: grows with our business without compromising performance.|24/7 uptime: reliable support during peak demand periods.
    ๐Ÿ‘Ž Cons:    Advanced features learning curve: some automation tools require deeper exploration (worth the effort).|Limited customization in reporting: minor gaps for hyper-specific metrics (workarounds exist).|Mobile app: functional but could use a ui refresh for faster navigation.
  2. Michal K
    ยท CEO ยท
    Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    ๐Ÿ Competitors: Zendesk, Freshdesk
    ๐Ÿ‘ Pros:    Easy to use|Easy integration|Automation and custom functions
    ๐Ÿ‘Ž Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgentโ€™s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgentโ€™s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Social recommendations and mentions

Based on our record, keybr seems to be more popular. It has been mentiond 325 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

keybr mentions (325)

  • typ.ing
    Https://keybr.com is also a really good tool to learn typing on your keyboard. - Source: Hacker News / 4 days ago
  • Show HN: I made a game to improve my typing speed
    This is neat! Thanks for sharing! One thing I've been looking for (and would pay money for) is a tool/game that helps me improve my typing speed in real-world scenarios, especially writing code and/or editing documents. I purchased a subscription to keybr,[0] and it's pretty nice, but it assumes you're always typing brand new text linearly. There's no way to practice things like jumping to a previous line, jumping... - Source: Hacker News / over 2 years ago
  • Been at this for 6 months, need advice
    Try a small change and sometimes a drastic one (like dropping a column or row) and mash keybr.com and monkeytype.com until it feels natural, or not then revert. And if I revert I often try again a few weeks later... Source: over 2 years ago
  • Any advice for learning a new layout?
    For practising a new layout, keybr.com is an excellent website. It uses gibberish, but drills one letter at a time. It's a nicer UX than just gnu typist (or whatever other touch-typing training program). Source: over 2 years ago
  • Natural or Pseudo Words on keybr.com?
    What is more efficient for practice on keybr.com, using natural words, or pseudo? Source: over 2 years ago
View more

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

What are some alternatives?

When comparing keybr and LiveAgent, you can also consider the following products

Typing.com - Learn & Teach Typing, Free! Perfect for all ages & levels, K-12 and beyond.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Monkeytype - Monkeytype is a minimalistic typing test, featuring many test modes, an account system to save your typing speed history and user configurable features like themes, a smooth caret and more.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Typing Club - Learn touch typing online using TypingClub's free typing courses. It includes 650 typing games, typing tests and videos.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.