Software Alternatives, Accelerators & Startups

Jotform AI Agents VS LiveChat

Compare Jotform AI Agents VS LiveChat and see what are their differences

Jotform AI Agents logo Jotform AI Agents

Imagine a world where you can respond instantly to any customer, anytime, anywhere.

LiveChat logo LiveChat

LiveChat - premium live chat software. Approach customers directly on the website, make connections and drive more sales using LiveChat.
  • Jotform AI Agents Jotform AI Agents
    Jotform AI Agents //
    2025-03-06

Jotform AI Agents simplify operations by handling interactions, collecting data, and delivering intelligent support. These agents engage users through natural, human-like conversations across chat, web, and phone calls. They enhance customer support, streamline form-filling, collect feedback, and even process secure payments. Users can customize their AI agents by defining responses, setting triggers, and analyzing sentiment to improve engagement and efficiency. Adaptable across industries, Jotform AI agents help organizations boost productivity, make better decisions, and deliver seamless user experiences.

  • LiveChat Landing page
    Landing page //
    2023-06-16

Jotform AI Agents

$ Details
freemium $34.0 / Annually (5 Agents, 100 Monthly Conversations)
Platforms
iOS Android Web
Release Date
2025 February

LiveChat

$ Details
paid Free Trial $20.0 / Monthly (1 agent)
Platforms
Browser iOS Windows Mac OSX Linux REST API JavaScript Wordpress Shopify Magento Android
Release Date
2002 June

Jotform AI Agents features and specs

  • Multichannel Support
    AI Agents can assist users via multiple channels โ€” a chatbot on your website, phone, SMS, WhatsApp, or QR Code โ€” offering seamless interactions.
  • Integrations
    Connect your AI Agent with popular apps and services, like Slack and Google Calendar, to seamlessly sync data and enhance productivity.
  • Phone Agent
    Your AI Agent can answer questions and assist users via phone.
  • Live Chat
    Provide exceptional customer service by seamlessly switching from AI chatbot assistance to human agents when needed.
  • Customer Support
    AI Agents make 24โ€“7 customer service affordable for all organizations by instantly answering questions, providing user support, and resolving issues without human labor.
  • Chatbot
    Embed your AI Agent into your website as a chatbot to answer your usersโ€™ questions.

LiveChat features and specs

  • Easy to Use
    LiveChat offers a user-friendly interface that is easy to navigate even for beginners, making it simple to set up and use.
  • Integration Options
    The platform supports a wide range of integrations with other popular tools such as CRM systems, email marketing services, and ecommerce platforms.
  • Real-time Monitoring
    It provides real-time visitor monitoring, enabling you to see who is on your website and engage with them proactively.
  • Multichannel Support
    LiveChat allows communication not just through chat, but also email, social media, and other channels, offering a unified customer support experience.
  • Data Analytics and Reporting
    Comprehensive analytics and reporting features help businesses track performance, gather insights, and improve their customer service strategy.

Possible disadvantages of LiveChat

  • Price
    LiveChat can be relatively expensive compared to some other chat services, which may be a concern for small businesses or startups with tight budgets.
  • Limited Free Plan
    The free plan offered by LiveChat has limited features and functionalities, making it less beneficial for businesses that are not ready to invest in the paid plans.
  • Customization Limitations
    While LiveChat offers customization options, they may not be as extensive as some users might require for special needs or unique branding requirements.
  • Learning Curve for Advanced Features
    Some of the more advanced features and integrations can have a learning curve, requiring time and effort to fully leverage.
  • Overwhelming for Small Teams
    The extensive features and options might be overwhelming for small teams who may not need all the functionalities provided.

Analysis of LiveChat

Overall verdict

  • LiveChat is a reliable and efficient choice for businesses seeking to enhance their customer service capabilities and engagement. Its comprehensive features and integrations make it one of the leading live chat solutions on the market.

Why this product is good

  • LiveChat is considered a good tool for businesses looking to offer real-time customer support. It provides an intuitive user interface, robust features including chat customization, analytics, multi-channel support, and CRM integrations. It helps improve customer satisfaction by allowing for quick resolutions and personalized interactions.

Recommended for

    LiveChat is highly recommended for businesses of all sizes that wish to improve their customer support operations. It's particularly beneficial for eCommerce platforms, SMEs, and large enterprises looking to increase sales through enhanced customer communication and support.

Jotform AI Agents videos

How To Use Jotform AI Agents - Easiest Way To Get The Best Results

LiveChat videos

LiveChat Demo: All Features You Must Know in LiveChat!

More videos:

  • Tutorial - LiveChat Product Tour: See How Easy It Is To Use Live Chat!
  • Tutorial - Setting Up LiveChat

Category Popularity

0-100% (relative to Jotform AI Agents and LiveChat)
Customer Service
7 7%
93% 93
Customer Support
3 3%
97% 97
Live Chat
0 0%
100% 100
Support Automation
100 100%
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Jotform AI Agents and LiveChat

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LiveChat Reviews

9 Best ManyChat Alternatives & Competitors in 2024
LiveChat interface is detailed and comprehensive, while also simple enough for any freelancer or business. The user interface (UI) also gives customers all the information they need to support their business on one screen, without being distracting or imposing. One of the most useful integrations is Facebook Messenger that enables you to chat with your customers from your...
Source: www.tidio.com
alternatives to Tawk.to - Tiledesk Free Live Chat
LiveChat is another alternative to Tawk.to, but it provides more integrations. Also, LiveChat enables agents to talk with more than one customer in real-time, a significant feature for eCommerce to improve customer engagement. It also has other support tools for sales, integrations, and analytics. It is an influential Tawk.to alternative that supports many languages and...
Source: tiledesk.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
Similar to Tawk.to, LiveChat is easy to use and integrates with your business websites. It has a wide range of service packages too. So, whether youโ€™re a solo professional with a single site, or a large business owner with multiple sites and hundreds of employees, LiveChat can accommodate your needs.
Source: www.tidio.com
What are alternatives to LiveChat?
You can read a comprehensive comparison of HelpCrunch and LiveChat here. In a nutshell, here are some areas where HelpCrunch can become your favorite tool over any other alternative:
Source: www.quora.com
Looking for a better alternative to LiveChat?
With Helpะกrunch, you get more than just aperfect live chat solution while paying less. We can also migrate your LiveChat data for free.
Source: helpcrunch.com

Social recommendations and mentions

Based on our record, LiveChat seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Jotform AI Agents mentions (0)

We have not tracked any mentions of Jotform AI Agents yet. Tracking of Jotform AI Agents recommendations started around Mar 2025.

LiveChat mentions (2)

  • Suggestion for a live chat on WordPress website
    Some of it is going to depend on your budget and needs. Many (most?) livechat providers offer WP functionality. For example, livechat.com has a free WP plugin to offer livechat on WP sites:. Source: over 3 years ago
  • Concerns regarding my first professional project
    I am free to use any existing library or whatnot, what I was wondering is how easy it is to implement and deploy. I'm not being asked to build a full live chat from scratch, just try and implement a solution that won't add monthly charges to the predicted monthly cost of the website (ie pre-made solutions such as livechat.com that would cost atleast $16/mo). Source: over 4 years ago

What are some alternatives?

When comparing Jotform AI Agents and LiveChat, you can also consider the following products

Tidio - Tidio is an AI customer support software suite. It merges help desk, live chat, chatbot, and AI agent features into one seamless platform. With Lyro, the customer service AI agent, businesses can resolve up to 64% of all tickets automatically.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

Crescendo.ai - #1 AI-driven customer service platform with human-backed outsourcing services for enterprises. Provide 24/7 support in 50+ languages.

LiveAgent - LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!