Crescendo.ai

Website

crescendo.ai

Pricing URL

Official Crescendo.ai Pricing

$ Details

paid

Platforms

-

Release Date

-

Categories

#AI Chatbots #Customer Support Automation #AI Voice Bot #Email Automation #Customer Service #AI #AI Assistant #Customer Support #AI Tools #Chatbot Platforms & Tools #Support Automation #AI Agents

Startup details

Country

United States

Founder(s)

Matt Price, Anand Chandrasekaran, Andy Lee, Dr. Slava Zhakov

Employees

2,000 - 4,999

LiveChat

Website

livechat.com

Pricing URL

Official LiveChat Pricing

$ Details

paid Free Trial $20.0 / Monthly (1 agent)

Platforms

Browser iOS Windows Mac OSX Linux REST API JavaScript Wordpress Shopify Magento Android

Release Date

2002 June

Categories

#Live Chat #Customer Support #Customer Service #CRM

Crescendo.ai features and specs

• AI voice assistant
  AI-powered voice agents to automate phone support. It talks directly with customers, avoiding the lifeless IVR menus are needed
• AI live chat agents
  An improved version of chatbots, that sounds like humna, not machine. It pulls answers directly from your CRM, knowledge-base, policies, and past interactions; no need for complex decision-trees and workflows.
• Email autoresponders
  Automates email support with advanced NLP and LLM. It is powerful enough to resolve up to 90% of email tickets in minutes.
• In-built VoC
  An insightful Voice of Customer (VoC) dashboard to provide 360 degree view of all the customer conversations, categories, hands-off reasons, recurring issues, sentiment analysis and more.
• SMS support
  Provides automated customer support on SMS with AI.
• Automated CSAT
  Automatically calculates CSAT for all the conversations; no need to rely on the manual surveys. The powerful AI considers tone, resolution time, usage of certain keywords, the ending of the conversation, etc, to calculate the accurate CSAT.
• Human-backed outsourcing - *Unique
  Free access to 3,000+ highly trained support reps, QA professionals, CX experts, and onboarding specialists that you can use as your extended team.

LiveChat features and specs

• Easy to Use
  LiveChat offers a user-friendly interface that is easy to navigate even for beginners, making it simple to set up and use.
• Integration Options
  The platform supports a wide range of integrations with other popular tools such as CRM systems, email marketing services, and ecommerce platforms.
• Real-time Monitoring
  It provides real-time visitor monitoring, enabling you to see who is on your website and engage with them proactively.
• Multichannel Support
  LiveChat allows communication not just through chat, but also email, social media, and other channels, offering a unified customer support experience.
• Data Analytics and Reporting
  Comprehensive analytics and reporting features help businesses track performance, gather insights, and improve their customer service strategy.

Possible disadvantages of LiveChat

• Price
  LiveChat can be relatively expensive compared to some other chat services, which may be a concern for small businesses or startups with tight budgets.
• Limited Free Plan
  The free plan offered by LiveChat has limited features and functionalities, making it less beneficial for businesses that are not ready to invest in the paid plans.
• Customization Limitations
  While LiveChat offers customization options, they may not be as extensive as some users might require for special needs or unique branding requirements.
• Learning Curve for Advanced Features
  Some of the more advanced features and integrations can have a learning curve, requiring time and effort to fully leverage.
• Overwhelming for Small Teams
  The extensive features and options might be overwhelming for small teams who may not need all the functionalities provided.

Analysis of LiveChat

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