Software Alternatives, Accelerators & Startups

Crescendo.ai VS Jotform AI Agents

Compare Crescendo.ai VS Jotform AI Agents and see what are their differences

Crescendo.ai logo Crescendo.ai

#1 AI-driven customer service platform with human-backed outsourcing services for enterprises. Provide 24/7 support in 50+ languages.

Jotform AI Agents logo Jotform AI Agents

Imagine a world where you can respond instantly to any customer, anytime, anywhere.
  • Crescendo.ai Crescendo AI voice agent
    Crescendo AI voice agent //
    2025-07-15
  • Crescendo.ai Smart categorization
    Smart categorization //
    2025-07-15
  • Crescendo.ai AI chat
    AI chat //
    2025-07-15
  • Crescendo.ai AI chat support
    AI chat support //
    2025-07-15
  • Crescendo.ai AI agents
    AI agents //
    2025-07-15
  • Crescendo.ai Sentiment analysis
    Sentiment analysis //
    2025-07-15
  • Crescendo.ai VoC
    VoC //
    2025-07-15

Crescendo.ai is the worldโ€™s first all-in-one support platform combining advanced AI with expert human outsourcing services to deliver 24/7 support via chat, voice, SMS, and email in 50+ languages. It automates support tickets with 99.8% accuracy and includes a built-in Voice of Customer (VoC) dashboard for real-time insights, conversation summaries, intelligent categorization, and topic tagging. With AI-powered sentiment analysis and CSAT scoring on 100% of conversations, no manual surveys needed, CX leaders get a complete, 360ยฐ view of support performance.

  • Jotform AI Agents Jotform AI Agents
    Jotform AI Agents //
    2025-03-06

Jotform AI Agents simplify operations by handling interactions, collecting data, and delivering intelligent support. These agents engage users through natural, human-like conversations across chat, web, and phone calls. They enhance customer support, streamline form-filling, collect feedback, and even process secure payments. Users can customize their AI agents by defining responses, setting triggers, and analyzing sentiment to improve engagement and efficiency. Adaptable across industries, Jotform AI agents help organizations boost productivity, make better decisions, and deliver seamless user experiences.

Crescendo.ai

$ Details
paid
Platforms
-
Release Date
-
Startup details
Country
United States
Founder(s)
Matt Price, Anand Chandrasekaran, Andy Lee, Dr. Slava Zhakov
Employees
2,000 - 4,999

Jotform AI Agents

$ Details
freemium $34.0 / Annually (5 Agents, 100 Monthly Conversations)
Platforms
iOS Android Web
Release Date
2025 February

Crescendo.ai features and specs

  • AI voice assistant
    AI-powered voice agents to automate phone support. It talks directly with customers, avoiding the lifeless IVR menus are needed
  • AI live chat agents
    An improved version of chatbots, that sounds like humna, not machine. It pulls answers directly from your CRM, knowledge-base, policies, and past interactions; no need for complex decision-trees and workflows.
  • Email autoresponders
    Automates email support with advanced NLP and LLM. It is powerful enough to resolve up to 90% of email tickets in minutes.
  • In-built VoC
    An insightful Voice of Customer (VoC) dashboard to provide 360 degree view of all the customer conversations, categories, hands-off reasons, recurring issues, sentiment analysis and more.
  • SMS support
    Provides automated customer support on SMS with AI.
  • Automated CSAT
    Automatically calculates CSAT for all the conversations; no need to rely on the manual surveys. The powerful AI considers tone, resolution time, usage of certain keywords, the ending of the conversation, etc, to calculate the accurate CSAT.
  • Human-backed outsourcing - *Unique
    Free access to 3,000+ highly trained support reps, QA professionals, CX experts, and onboarding specialists that you can use as your extended team.

Jotform AI Agents features and specs

  • Multichannel Support
    AI Agents can assist users via multiple channels โ€” a chatbot on your website, phone, SMS, WhatsApp, or QR Code โ€” offering seamless interactions.
  • Integrations
    Connect your AI Agent with popular apps and services, like Slack and Google Calendar, to seamlessly sync data and enhance productivity.
  • Phone Agent
    Your AI Agent can answer questions and assist users via phone.
  • Live Chat
    Provide exceptional customer service by seamlessly switching from AI chatbot assistance to human agents when needed.
  • Customer Support
    AI Agents make 24โ€“7 customer service affordable for all organizations by instantly answering questions, providing user support, and resolving issues without human labor.
  • Chatbot
    Embed your AI Agent into your website as a chatbot to answer your usersโ€™ questions.

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Category Popularity

0-100% (relative to Crescendo.ai and Jotform AI Agents)
Customer Support
28 28%
72% 72
Customer Service
28 28%
72% 72
AI
27 27%
73% 73
Support Automation
0 0%
100% 100

Questions and Answers

As answered by people managing Crescendo.ai and Jotform AI Agents.

What makes your product unique?

Crescendo.ai's answer

Crescendo.ai is the worldโ€™s first platform to offer AI-powered customer support automation and expert human outsourcing services under one roof. We also provide our in-build support desk software for unlimited users and VoC dashboard with insightful reports.

  • AI chat, voice, SMS, and email automation
  • 24*7 live support in 50+ languages
  • Adanced NLP and LLM
  • Automated CSAT for all the conversations (no manual surveys needed)
  • Insightful VoC
  • Smart topic categorization
  • Onboarding and maintenance included
  • Free human-back support to handle hands-offs
  • QA included

Why should a person choose your product over its competitors?

Crescendo.ai's answer

  1. Cost savings: Includes all the features, tools, outsourcing services, helpdesk software (unlimited users), and VoC in one price. No need to spend extra on any add-ons.
  2. 100% onboarding included: Data migrations, workflow creations, integrations, staff training, knowledge base maintenance, and QA are done by our team, giving you a hands-free onboarding experience.
  3. Extremely high accuracy: Crescendo.ai has achieved 99.8% accuracy in support ticket resolution, which is the highest in the industry.
  4. Human-like empathy: It's advanced AI that feels like real human agents, not lifeless bots or IVRs. It's 10X faster.

How would you describe your primary audience?

Crescendo.ai's answer

Any businesses in healthcare, retail, SaaS, finance, e-commerce, fitness, technical, and legal industries can use Crescendo.ai. Suitable for any business having a yearly 1,000+ support tickets.

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What are some alternatives?

When comparing Crescendo.ai and Jotform AI Agents, you can also consider the following products

Tidio Copilot - Boost your productivity with Tidio Copilot, a free AI assistant that works with your existing helpdesk.

Tidio - Tidio is an AI customer support software suite. It merges help desk, live chat, chatbot, and AI agent features into one seamless platform. With Lyro, the customer service AI agent, businesses can resolve up to 64% of all tickets automatically.

Kustomer - Kustomer is the first intelligent CRM for customer experience that enables you to know everything about every customer.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Symphony SUMMIT - Symphony Summit is an IT Service Management solution that utilizes latest innovations IT technology including mobility, analytics and automation in order to enable IT service firms and CIOs enhance the productivity of their IT service operations whiโ€ฆ