IssueCapture is a drop-in JavaScript widget that lets website visitors report bugs directly into Jira Software and Jira Service Management. One script tag, five minutes to set up.

Users get a floating button on your site. They click it, describe the bug, annotate a screenshot, and a detailed Jira ticket is created automatically with console errors, network failures, browser info, and page URL included.

AI features handle triage, categorization, duplicate detection, and sentiment analysis — so developers get well-organized tickets instead of vague "it doesn't work" reports.

Built with Preact and Shadow DOM for zero CSS conflicts with host pages. Core widget is 40KB gzipped with lazy-loaded screenshot (+13KB) and annotation (+107KB). 16 languages supported.

Works with team-managed projects — unlike Atlassian's Issue Collector. No per-seat pricing, unlimited team members on every plan.

Usersnap is more than a platform to collect and manage feedback: we pave the road for customer-led growth. Usersnap helps digital products increase feedback interactions and gather insights on customer problems. How?

• Feedback widgets with screen capture: makes your communication with users on complicated issues much easier.
• Targeted microsurveys: boosts engagement and ensures precise insights for you to make decisions with evidence.
• Intuitive dashboard and set up: saves time for non-tech savvy teams in research, testing and monitoring customer sentiment.
• Community and conversations: get the collective VoC with community upvotes. Build real relationships with your users by replying to feedback through Usersnap or have a open discussion on the public Usersnap Board.

Usersnap empowers startups to agile enterprises to avoid failures and build products that matter, all with the clarity of customer feedback.