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BugReplay VS Usersnap

Compare BugReplay VS Usersnap and see what are their differences

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BugReplay logo BugReplay

BugReplay is a bug reporting tool that records your screen and syncs it with network traffic and JavaScript errors. Reporting and fixing bugs just got easier.

Usersnap logo Usersnap

Usersnap is a customer feedback software for SaaS companies that need to constantly improve and grow their products.
  • BugReplay Landing page
    Landing page //
    2023-01-03
  • Usersnap Landing page
    Landing page //
    2022-01-04

Usersnap is more than a platform to collect and manage feedback: we pave the road for customer-led growth. Usersnap helps digital products increase feedback interactions and gather insights on customer problems. How?

  • Feedback widgets with screen capture: makes your communication with users on complicated issues much easier.
  • Targeted microsurveys: boosts engagement and ensures precise insights for you to make decisions with evidence.
  • Intuitive dashboard and set up: saves time for non-tech savvy teams in research, testing and monitoring customer sentiment.
  • Community and conversations: get the collective VoC with community upvotes. Build real relationships with your users by replying to feedback through Usersnap or have a open discussion on the public Usersnap Board.

Usersnap empowers startups to agile enterprises to avoid failures and build products that matter, all with the clarity of customer feedback.

BugReplay

Website
bugreplay.com
Pricing URL
Official BugReplay Pricing
$ Details
-
Platforms
-
Release Date
-
Edit details

Usersnap

Website
usersnap.com
Pricing URL
Official Usersnap Pricing
$ Details
paid Free Trial $69.0 / Monthly (10 team members, 5 feedback projects)
Platforms
Google Chrome Firefox Browser
Release Date
2020 January
Edit details

BugReplay features and specs

  • Synchronized Recording
    BugReplay allows users to record screen videos synchronized with network traffic and javascript logs, making it easier to understand the context of bugs.
  • Ease of Use
    The tool is designed to be user-friendly and doesn't require advanced technical knowledge to operate, which can save time and resources for development teams.
  • Cross-Browser Support
    BugReplay supports multiple browsers, enabling more comprehensive testing and bug reporting across different environments.
  • Enhanced Collaboration
    By providing detailed bug reports, BugReplay facilitates better communication between developers, testers, and other stakeholders involved in the software development process.

Possible disadvantages of BugReplay

  • Limited Free Version
    The free version of BugReplay may have limitations in terms of features, which could necessitate an upgrade to a paid plan for full functionality.
  • Potential Privacy Concerns
    Recording screens and capturing network traffic might raise privacy concerns, particularly in cases of sensitive data or within stricter compliance environments.
  • Performance Overhead
    Running the BugReplay extension or tool could introduce some performance overhead on systems with limited resources, potentially affecting the usability of other applications during recording.
  • Learning Curve
    Despite being user-friendly, there is still an initial learning curve for users to fully leverage all features effectively, especially for less tech-savvy individuals.

Usersnap features and specs

  • Screen recording
  • Voice recording
  • Feedback widget
  • Feedback boards
  • Feedback & Commenting
  • Bug Tracking
  • Integrations
  • Feedback Collector
  • Flexible Pricing
  • NPS Widget
  • Customer Support
  • Customer Feedback Widget
  • Customer portal
  • Surveys

BugReplay videos

+ Add

Getting started with BugReplay

Usersnap videos

+ Add

Usersnap - Grow your product with the clarity of customer feedback

More videos:

  • Review - DEMO - Usersnap - add visual feedback superpowers to Jira Software - Optimize your development

Category Popularity

0-100% (relative to BugReplay and Usersnap)

BugReplay

Usersnap

Visual Bug Reports
18 18%
Visual Bug Reports
82% 82
Customer Feedback
0 0%
Customer Feedback
100% 100
Bug Reporting
100 100%
Bug Reporting
0% 0
User Feedback
0 0%
User Feedback
100% 100

User comments

Share your experience with using BugReplay and Usersnap. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare BugReplay and Usersnap

BugReplay Reviews

We have no reviews of BugReplay yet.
Be the first one to post

Usersnap Reviews

30 Best Customer Feedback Survey Tools: An Overview | Mopinion
Saber Feedback is very similar to UserSnap in that users can highlights issues on your website. The major difference is that the notes you take in this customer feedback tool are based more on highlighted elements and not using drawings or arrows. All notes created are saved as a screenshot which can be sent to you by email. Great for bugs and UX isses!
Source: mopinion.com
Top 10 Bug Tracking Tools for Web Developers and Designers
Usersnap is a bug tracking tool that offers maximum integration for project management tools like JIRA, Trello, Slack, Intercom and Zendesk. It gives web developers the advantage of a floating widget over the clouds to leave annotations placed above the webpage. Usersnap allows Java script responses and that makes it a most powerful tool for receiving bug reports from the...
Source: www.w2ssolutions.com

Social recommendations and mentions

Based on our record, Usersnap seems to be more popular. It has been mentiond 4 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

BugReplay mentions (0)

We have not tracked any mentions of BugReplay yet. Tracking of BugReplay recommendations started around Mar 2021.

Usersnap mentions (4)

What are some alternatives?

When comparing BugReplay and Usersnap, you can also consider the following products

Bird Eats Bug - Saw a bug? Send an instant replay to engineers. It will come with console logs and everything. Developers will ❤️ you.

BugHerd - BugHerd: The Website Feedback Tool for Agencies

Disbug - Bug reporting tool that records screen and posts to Jira along with console & network logs

Marker.io - Visual feedback and bug reporting tool for websites

Hotjar - The #1 Leader in Heatmaps, Recordings, Surveys & More. Sign up for a 15-day free trial and start learning from real user behavior today!

toast.log - 🤯 Get console errors right on your page.

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