Software Alternatives, Accelerators & Startups

ipinfo.io VS Zendesk

Compare ipinfo.io VS Zendesk and see what are their differences

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

ipinfo.io logo ipinfo.io

Simple IP address information.

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
  • ipinfo.io Landing page
    Landing page //
    2023-07-29
  • Zendesk Landing page
    Landing page //
    2024-05-06

ipinfo.io features and specs

  • Comprehensive Data
    IPinfo.io provides detailed information about IP addresses, including geolocation, ISP details, and domain data, making it a robust tool for various applications.
  • Ease of Use
    The API is easy to integrate and use, with straightforward documentation and quick response times, suitable for both beginners and advanced users.
  • Accuracy
    IPinfo.io is known for its high accuracy in IP data, which is essential for businesses relying on precise geolocation information.
  • Scalability
    The service offers tiered pricing and can handle a growing number of requests, making it ideal for businesses of all sizes.
  • Additional Features
    Beyond basic IP geolocation, IPinfo.io offers features like hosted domains, IP ranges, and security details, adding more value to the service.

Possible disadvantages of ipinfo.io

  • Cost
    While offering a free tier, IPinfo.io's advanced features and higher request volumes come at a cost, which can be expensive for some users.
  • Data Limits
    The free plan and lower-tier plans have limitations on the number of requests that can be made, which may not be sufficient for high-demand applications.
  • Privacy Concerns
    Using any IP geolocation service raises privacy concerns, as it involves the tracking of user IP addresses and locations.
  • Dependency
    Relying on a third-party service means that any downtime or disruption at IPinfo.io can directly impact your application's functionality.
  • Complexity for Advanced Uses
    Although easy to use for basic needs, more advanced use cases might require complex configurations or the combination of multiple services.

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

Analysis of Zendesk

Overall verdict

  • Zendesk is generally regarded as a good choice for businesses seeking to improve their customer service operations. It offers a comprehensive suite of tools that cater to the needs of customer support teams, allowing for efficient and effective service delivery. However, as with any platform, it may have a learning curve and can be more costly compared to some basic options, so it's essential to assess its fit for your specific business needs.

Why this product is good

  • Zendesk is considered a strong customer support platform due to its robust features, including ticket management, automation capabilities, and integration options with various business applications. It provides a user-friendly interface, scalability for growing businesses, and performance analytics that help improve customer service efficiency. Additionally, it offers tools for self-service, live chat, and a comprehensive help center, making it a versatile solution for businesses of varying sizes.

Recommended for

    Zendesk is recommended for small to large businesses that need a scalable and comprehensive customer support solution. It is especially beneficial for organizations looking to integrate customer support with existing systems, those needing detailed reporting and analytics, and companies seeking to provide multi-channel support including email, live chat, and social media interactions.

ipinfo.io videos

IP to Company Details - IPInfo.io

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to ipinfo.io and Zendesk)
IP Data
100 100%
0% 0
Customer Support
0 0%
100% 100
Geolocation
100 100%
0% 0
Help Desk
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare ipinfo.io and Zendesk

ipinfo.io Reviews

We have no reviews of ipinfo.io yet.
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Zendesk Reviews

  1. Clunky & awful customer service

    Would give them 0/5 if I could!

    šŸ Competitors: HubSpot, Freshdesk
    šŸ‘Ž Cons:    Customer support|Ux/ui|Limited features

10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Social recommendations and mentions

Based on our record, ipinfo.io seems to be a lot more popular than Zendesk. While we know about 220 links to ipinfo.io, we've tracked only 7 mentions of Zendesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

ipinfo.io mentions (220)

  • Ask HN: Who is hiring? (May 2025)
    Please bring back showing the my ip when I visit https://ipinfo.io directly, now it play a video a fixed IP, really confusing. - Source: Hacker News / about 1 month ago
  • Ask HN: Who is hiring? (May 2025)
    1 point by coderholic 59 days ago | parent | context | prev | next | edit | delete [–] | on: Ask HN: Who is hiring? (March 2025) IPinfo.io | Various Roles | Remote (Anywhere) | Fulltime / Partime / Contract | https://ipinfo.io IPinfo is a leading provider of IP address data. Our API handles over 100 billion requests a month, and we also license our data for use in many products and services you might have used. We... - Source: Hacker News / about 1 month ago
  • How to Detect If a User Is Using a VPN with JavaScript
    Async function checkVpnUsage() { const res = await fetch('https://ipinfo.io/json?token=YOUR_TOKEN'); const data = await res.json(); console.log('IP Info:', data); // Some services provide `privacy` or `proxy` fields if (data.privacy && (data.privacy.vpn || data.privacy.proxy)) { console.log('User is likely using a VPN or proxy.'); } else { console.log('No VPN/proxy detected.'); ... - Source: dev.to / about 1 month ago
  • Daylight – track sunrise / sunset times in your terminal
    > IP lookup is powered by https://ipinfo.io. They provide a good service so please don't spam requests. There was a thread about them recently — the scale of their operation was very surprising. - Source: Hacker News / 3 months ago
  • Everyone knows your location: tracking myself down through in-app ads
    Just check https://ipinfo.io/ to see how close your IP points to your location. For most targeted content the city is good enough. And honestly if I'm one of 1 million people it's ok. - Source: Hacker News / 4 months ago
View more

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
View more

What are some alternatives?

When comparing ipinfo.io and Zendesk, you can also consider the following products

ipapi - Web analytics with IP address lookup and location API

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

ipstack - ipstack is a free, real-time IP address to location JSON API and database service supporting IPv4 and IPv6 lookup.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

ipdata.co - Get the Geolocation, Organisation, Currency, Timezone, Calling Code, Flag, Proxy, Tor and Threat intelligence data from any IPv4 or IPv6 address.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!