Software Alternatives & Reviews

Intercom VS Workflow Builder

Compare Intercom VS Workflow Builder and see what are their differences

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Workflow Builder logo Workflow Builder

The simple way to streamline tasks in Slack
  • Intercom Landing page
    Landing page //
    2023-07-05
  • Workflow Builder Landing page
    Landing page //
    2023-10-09

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Workflow Builder videos

Supercharge Slack with Workflow Builder | Did You Know

More videos:

  • Review - *NEW* Asana Workflow Builder: First Look and Blind Reaction to the New Workflow Feature
  • Review - Workflow Builder Overview

Category Popularity

0-100% (relative to Intercom and Workflow Builder)
Customer Support
100 100%
0% 0
Productivity
0 0%
100% 100
CRM
100 100%
0% 0
Slack
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Intercom and Workflow Builder

Intercom Reviews

  1. An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
15 best user onboarding software you need to try in 2023
With a focus on conversation, Intercom personalizes more of the user tour experience, including the use of mini-avatars of your employees and chatbot integration to deliver FAQs in a more interactive way. Intercom aim to bring more two-way dialogue back into onboarding, something that can be neglected in other systems.
10 best Manychat alternatives in 2024 (free & paid)
Intercom is a solution that provides a customer experience across automation and human support. You can use it to automate some repetitive customer questions and tasks, send proactive messages, free up your team, and save resources. Intercom lets you respond to customer inquiries in the channel they arise or the channel that they prefer.
Source: chatfuel.com
8 Best Usetiful Alternatives and Competitors That Are More Professional
But I have to point out that the features that Intercom does provide are very user-friendly and easy to use. If you are currently using Intercom’s messaging widget already, it is really easy to implement and use Product Tours and start decreasing churn rates.
Source: userguiding.com
Top 10 Lead Generation Agencies In 2023
Intercom is not like other lead generation companies; it provides a Conversational Relationship Platform to manage dealings with current and prospective customers. This is an exceptional instrument for connecting with website guests and transforming them into leads. Utilizing Intercom’s live chat and other tools, you can generate leads from your website.

Workflow Builder Reviews

We have no reviews of Workflow Builder yet.
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Social recommendations and mentions

Based on our record, Intercom should be more popular than Workflow Builder. It has been mentiond 6 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Intercom mentions (6)

  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: about 1 year ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: almost 2 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 2 years ago
  • What PRODUCT TOUR software do you like for an early SaaS?
    If you're looking at it to guide new users through onboarding, Intercom is pretty good. Source: about 2 years ago
View more

Workflow Builder mentions (4)

  • Running Slack App on Cloudflare Workers
    By the way, since the beginning of this year (2023), a new app development mechanism for extending the Workflow Builder, called the next-generation automation platform, has been added to the Slack platform. - Source: dev.to / 10 months ago
  • Daily message Slack bot
    The first iteration of it was using Slack's workflow builder. I just made a slew of scheduled messages. Each message was a different day. So, when all the messages were posted, I needed to go back in and reschedule with what the new date was. After doing this a few times I felt like it was time for a change. - Source: dev.to / over 1 year ago
  • Is there a native way to send a daily email with a snapshot of a CloudWatch dashboard?
    And then automate it in Slack to run a workflow every day at some predefined time. Something like this: https://slack.com/features/workflow-automation. Source: over 1 year ago
  • How to build a knowledge system with Slack and Notion
    We'll make an automation task with Workflow Builder in Slack. 📖 Lean more Workflow Builder. - Source: dev.to / about 2 years ago

What are some alternatives?

When comparing Intercom and Workflow Builder, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Trello for Slack - Organize anything with anyone, inside Slack

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Everyday Toolkit for Slack - 12 productivity micro-apps for Slack: switch less, do more.

Drift - A messaging app that helps you grow your business.

ShakesSpeak - Speaketh like Shakespear on thy Android