Software Alternatives, Accelerators & Startups

Intercom VS WhatsHelp

Compare Intercom VS WhatsHelp and see what are their differences

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

WhatsHelp logo WhatsHelp

Communicate personally with your customers via Messenger
  • Intercom Landing page
    Landing page //
    2023-07-05
  • WhatsHelp Landing page
    Landing page //
    2022-02-02

Intercom

Release Date
2011 January
Startup details
Country
United States
State
California
Founder(s)
Ciaran Lee
Employees
500 - 999

Intercom features and specs

  • User-friendly Interface
    Intercom offers an intuitive and easy-to-use interface, making it accessible to users with varying levels of technical expertise.
  • Comprehensive Customer Communication Tools
    It provides a suite of tools for live chat, email marketing, in-app messaging, and customer support, all of which can be accessed in one place.
  • Customization and Integration
    Intercom allows for extensive customization and integrates with various third-party applications, enabling businesses to tailor the platform to meet their specific needs.
  • Automation Capabilities
    The platform supports automated workflows, which can save time and ensure consistent customer interactions.
  • Customer Data Management
    Intercom collects and analyzes customer data, providing valuable insights into customer behavior and preferences that can inform business strategies.

Possible disadvantages of Intercom

  • Cost
    Intercom can be expensive, particularly for small businesses or startups. The pricing model is based on the number of users and features, which can add up quickly.
  • Complexity for Advanced Features
    While basic features are user-friendly, some of the more advanced functionalities can be complex and may require a steeper learning curve.
  • Limited Reporting
    The reporting and analytics features, while useful, are sometimes considered less comprehensive compared to specialized analytics platforms.
  • Customer Support
    Some users have reported that Intercom's own customer support can be slow to respond, which can be frustrating when dealing with urgent issues.
  • Notification Overload
    The platform can generate a high volume of notifications, which can be overwhelming and may require careful management to avoid interrupting workflow.

WhatsHelp features and specs

  • User-Friendly Interface
    WhatsHelp provides a simple and intuitive interface that allows users to easily set up and manage their chatbots without needing extensive technical skills.
  • Omnichannel Support
    The platform integrates with multiple communication channels such as WhatsApp, Facebook Messenger, and others, enabling businesses to reach their customers on their preferred messaging platforms.
  • Automation Capabilities
    WhatsHelp offers robust automation features, allowing businesses to automate repetitive tasks and improve response times, which enhances customer satisfaction.
  • Analytics and Reporting
    Provides detailed analytics and reporting tools that help businesses track the performance of their chatbots and gain insights into customer interactions.
  • Customization Options
    WhatsHelp allows for extensive customization of chatbots, enabling businesses to tailor their interactions to meet specific customer needs and branding requirements.

Possible disadvantages of WhatsHelp

  • Cost of Premium Features
    While WhatsHelp offers a free tier, unlocking advanced features and higher message volumes requires a paid subscription, which could be expensive for small businesses.
  • Learning Curve for Advanced Features
    Though basic features are user-friendly, there might be a learning curve for users who want to leverage advanced functionalities and customization options.
  • Limited Free Plan
    The free plan may have limitations on the number of messages and integrations, which could restrict small businesses that rely heavily on messaging.
  • Support Limitations
    Users have reported limited customer support options, which can be challenging if technical issues arise or if users require immediate assistance.
  • Integration Complexities
    Integrating WhatsHelp with certain external systems and third-party tools might require additional technical expertise or support.

Analysis of Intercom

Overall verdict

  • Yes, Intercom is generally viewed as a good solution for businesses seeking to improve customer communication and support. Its robust features and flexibility make it a strong contender in the customer engagement space.

Why this product is good

  • Intercom is considered a good platform because it offers a comprehensive suite of tools for customer engagement. It integrates messaging, live chat, and help desk functionalities, providing a seamless experience for both users and customers. The platform is known for its user-friendly interface, customization options, and advanced integration capabilities with various third-party applications.

Recommended for

    Intercom is recommended for businesses of all sizes that wish to enhance their customer service and communication strategies. It is particularly beneficial for companies that want to offer personalized customer interactions through messaging, automate customer support processes, and gain insights from customer interactions. It's suitable for SaaS businesses, e-commerce platforms, and tech startups that prioritize customer experience.

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

WhatsHelp videos

No WhatsHelp videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to Intercom and WhatsHelp)
Customer Support
98 98%
2% 2
CRM
96 96%
4% 4
Help Desk
100 100%
0% 0
Live Chat
97 97%
3% 3

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Intercom and WhatsHelp

Intercom Reviews

  1. Eleanor Bennett
    ยท Digital Marketing Specialist at Logit.io ยท
    An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


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Source: www.tidio.com
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Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
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Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
9 Best ManyChat Alternatives & Competitors in 2024
Intercomโ€™s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your repsโ€™ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com

WhatsHelp Reviews

We have no reviews of WhatsHelp yet.
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Social recommendations and mentions

Based on our record, Intercom seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Intercom mentions (7)

  • Enhancing Customer Support with a Live Chat Widget on Your Website
    Intercom: Famous for its conversational marketing focus, Intercomโ€™s live chat widget offers features like proactive messaging and lead qualification. It also supports deep personalization for enhanced customer engagement. - Source: dev.to / 11 months ago
  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: over 2 years ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: over 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. Iโ€™d emphasize a straightforward, fuss-free angle instead. Source: over 3 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: over 3 years ago
View more

WhatsHelp mentions (0)

We have not tracked any mentions of WhatsHelp yet. Tracking of WhatsHelp recommendations started around Mar 2021.

What are some alternatives?

When comparing Intercom and WhatsHelp, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

HubSpot - Grow Better With HubSpot: Software that's powerful, not overpowering. Seamlessly connect your data, teams, and customers on one CRM platform that grows with your business.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Drift - A messaging app that helps you grow your business.

Tars - TARS enables users to create chatbots that replaces regular old webforms.

LiveChat - LiveChat - premium live chat software. Approach customers directly on the website, make connections and drive more sales using LiveChat.