Software Alternatives, Accelerators & Startups

Intercom VS Sublime Text

Compare Intercom VS Sublime Text and see what are their differences

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Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Sublime Text logo Sublime Text

Sublime Text is a sophisticated text editor for code, html and prose - any kind of text file. You'll love the slick user interface and extraordinary features. Fully customizable with macros, and syntax highlighting for most major languages.
  • Intercom Landing page
    Landing page //
    2023-07-05
  • Sublime Text Landing page
    Landing page //
    2023-07-17

Intercom

$ Details
-
Release Date
2011 January
Startup details
Country
United States
State
California
Founder(s)
Ciaran Lee
Employees
500 - 999

Intercom features and specs

  • User-friendly Interface
    Intercom offers an intuitive and easy-to-use interface, making it accessible to users with varying levels of technical expertise.
  • Comprehensive Customer Communication Tools
    It provides a suite of tools for live chat, email marketing, in-app messaging, and customer support, all of which can be accessed in one place.
  • Customization and Integration
    Intercom allows for extensive customization and integrates with various third-party applications, enabling businesses to tailor the platform to meet their specific needs.
  • Automation Capabilities
    The platform supports automated workflows, which can save time and ensure consistent customer interactions.
  • Customer Data Management
    Intercom collects and analyzes customer data, providing valuable insights into customer behavior and preferences that can inform business strategies.

Possible disadvantages of Intercom

  • Cost
    Intercom can be expensive, particularly for small businesses or startups. The pricing model is based on the number of users and features, which can add up quickly.
  • Complexity for Advanced Features
    While basic features are user-friendly, some of the more advanced functionalities can be complex and may require a steeper learning curve.
  • Limited Reporting
    The reporting and analytics features, while useful, are sometimes considered less comprehensive compared to specialized analytics platforms.
  • Customer Support
    Some users have reported that Intercom's own customer support can be slow to respond, which can be frustrating when dealing with urgent issues.
  • Notification Overload
    The platform can generate a high volume of notifications, which can be overwhelming and may require careful management to avoid interrupting workflow.

Sublime Text features and specs

  • Speed
    Sublime Text is known for its fast performance, even with very large files and heavy duty workloads, providing a smooth coding experience.
  • Customizability
    It offers extensive customization options via JSON settings files, allowing users to tailor the editor to their specific needs and preferences.
  • Package Control
    The Package Control feature allows for easy installation, management, and discovery of plugins and themes, greatly enhancing functionality.
  • Multi-Platform Support
    Available on Windows, macOS, and Linux, it enables a consistent working environment across different operating systems.
  • Multiple Selections
    Allows for simultaneous editing by making multiple text selections, which is a powerful feature for rapidly making large-scale changes.
  • Distraction-Free Mode
    Offers a distraction-free mode that lets you focus on code by providing a full-screen, minimal interface.
  • Command Palette
    Provides a command palette that gives quick access to various functionalities, making performing complex actions easier.

Possible disadvantages of Sublime Text

  • Cost
    While a free evaluation version is available, continued use requires purchasing a license, which may be a barrier for hobbyists or cash-strapped developers.
  • Limited IDE Features
    It lacks some of the advanced features found in full-fledged Integrated Development Environments (IDEs), such as robust debugging tools and integrated version control.
  • Steep Learning Curve
    The high degree of customizability can be overwhelming for beginners, requiring a significant time investment to master.
  • Plugin Dependencies
    While the extensive plugin ecosystem is an advantage, it can also lead to dependencies on third-party plugins which may not always be reliable or maintained.
  • No Real-Time Collaboration
    Unlike some modern editors, Sublime Text lacks built-in support for real-time collaboration between multiple users.
  • Occasional Plugin Conflicts
    Plugins can occasionally conflict with each other, causing unexpected behavior or performance issues.
  • Less Active Community
    Compared to some other popular editors like VSCode, the Sublime Text community is relatively smaller and less active.

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Sublime Text videos

SUBLIME TEXT REVIEW | CODE EDITOR TOOL

More videos:

  • Review - Visual Studio Code vs Sublime Text - Laravel Dev POV

Category Popularity

0-100% (relative to Intercom and Sublime Text)
Customer Support
100 100%
0% 0
Text Editors
0 0%
100% 100
CRM
100 100%
0% 0
IDE
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Intercom and Sublime Text

Intercom Reviews

  1. Eleanor Bennett
    · Digital Marketing Specialist at Logit.io ·
    An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


9 Best Tidio Alternatives Compared
Intercom is a customer engagement platform that serves mostly large and enterprise businesses. The software is known for its versatility, offering live chat, messaging, and in-app support, combined with advanced automation, AI bots, and customer data tracking.
Source: www.tidio.com
10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com

Sublime Text Reviews

Boost Your Productivity with These Top Text Editors and IDEs
Sublime Text is widely regarded as one of the best text editors for coding. Its speed, flexibility, and ease of use make it a favorite among developers. With a simple and intuitive user interface, Sublime Text allows you to focus on your code without distractions. It supports a wide range of programming languages and offers features like split editing, multiple selections,...
Source: convesio.com
13 Best Text Editors to Speed up Your Workflow
As for the features, Sublime Text has an advantage in that it’s extremely lightweight (low resource usage), but still keeps around some of the more advanced features you would expect out of a top text editor. The primary benefit is that Sublime Text offers shortcuts and search tools for immediately finding certain functions and making changes to multiple lines at once....
Source: kinsta.com
Top 10 Free CSV Readers in 2023!
Sublime Text: A text editor that supports multiple file formats including CSV and has powerful features for viewing and editing large CSV files.
Source: www.retable.io
Top 10 Notepad++ Alternatives for Mac in 2022
Another Notepad++ Mac alternative, Sublime Text is a good choice if you’re going for code sophistication. The tool supports a lot o programming languages and mark-ups. In addition, you can even add in plugins in order to incorporate new functions. Sublime Text can actually be downloaded for free by Mac users. A purchased version is next up after you have finished the license.
Source: www.imymac.com
What's The Best C++ IDE? Our Top C++ IDEs & Editors In 2024
Sublime Text also offers a clean and uncluttered interface, which is great for focusing on your code without unnecessary distractions. This minimalist approach is combined with powerful editing features like syntax highlighting, customizable key bindings, code folding, and an advanced search functionality.
Source: hackr.io

Social recommendations and mentions

Based on our record, Intercom should be more popular than Sublime Text. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Intercom mentions (7)

  • Enhancing Customer Support with a Live Chat Widget on Your Website
    Intercom: Famous for its conversational marketing focus, Intercom’s live chat widget offers features like proactive messaging and lead qualification. It also supports deep personalization for enhanced customer engagement. - Source: dev.to / 6 months ago
  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: about 2 years ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 3 years ago
View more

Sublime Text mentions (3)

  • Want better keybinding parity between micro and Sublime Text?
    I went through the key-bindings in Micro (which use different modifier keys) and added them to Sublime Text:. - Source: dev.to / over 2 years ago
  • Trying pop os episode 1
    Oh, and sublimetext.com too if you prefer something "cleaner". It is multi-platform too, like VSCodium. Source: over 3 years ago
  • Sublime Text 3 Setup
    Sublime Text Terminal Shortcuts and menu entries for opening a terminal at the current file, or the current root project folder in Sublime Text. - Source: dev.to / about 4 years ago

What are some alternatives?

When comparing Intercom and Sublime Text, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

VS Code - Build and debug modern web and cloud applications, by Microsoft

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Vim - Highly configurable text editor built to enable efficient text editing

Drift - A messaging app that helps you grow your business.

Notepad++ - A free source code editor which supports several programming languages running under the MS Windows environment.