Software Alternatives, Accelerators & Startups

Intercom VS Redis

Compare Intercom VS Redis and see what are their differences

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Redis logo Redis

Redis is an open source in-memory data structure project implementing a distributed, in-memory key-value database with optional durability.
  • Intercom Landing page
    Landing page //
    2023-07-05
  • Redis Landing page
    Landing page //
    2022-10-19

Redis is an open source (BSD licensed), in-memory data structure store, used as a database, cache and message broker. It supports data structures such as strings, hashes, lists, sets, sorted sets with range queries, bitmaps, hyperloglogs, geospatial indexes with radius queries and streams. Redis has built-in replication, Lua scripting, LRU eviction, transactions and different levels of on-disk persistence, and provides high availability via Redis Sentinel and automatic partitioning with Redis Cluster.

Intercom

$ Details
-
Release Date
2011 January
Startup details
Country
United States
State
California
Founder(s)
Ciaran Lee
Employees
500 - 999

Redis

Website
redis.io
Pricing URL
-
$ Details
Release Date
-

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Redis videos

What is Redis? | Why and When to use Redis? | Tech Primers

More videos:

  • Review - Improve your Redis developer experience with RedisInsight, Redis Labs
  • Review - Redis Labs "Why NoSQL is a Safe Bet"
  • Review - Redis Enterprise Overview with Yiftach Shoolman - Redis Labs
  • Review - Redis system design | Distributed cache System design
  • Review - What is Redis and What Does It Do?
  • Review - Redis Sorted Sets Explained

Category Popularity

0-100% (relative to Intercom and Redis)
Customer Support
100 100%
0% 0
Databases
0 0%
100% 100
CRM
100 100%
0% 0
NoSQL Databases
0 0%
100% 100

User comments

Share your experience with using Intercom and Redis. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Intercom and Redis

Intercom Reviews

  1. An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com
15 best user onboarding software you need to try in 2023
With a focus on conversation, Intercom personalizes more of the user tour experience, including the use of mini-avatars of your employees and chatbot integration to deliver FAQs in a more interactive way. Intercom aim to bring more two-way dialogue back into onboarding, something that can be neglected in other systems.

Redis Reviews

Are Free, Open-Source Message Queues Right For You?
A notable challenge with Redis Streams is that it doesn't natively support distributed, horizontal scaling. Also, while Redis is famous for its speed and simplicity, managing and scaling a Redis installation may be complex for some users, particularly for persistent data workloads.
Source: blog.iron.io
Redis vs. KeyDB vs. Dragonfly vs. Skytable | Hacker News
1. Redis: I'll start with Redis which I'd like to call the "original" key/value store (after memcached) because it is the oldest and most widely used of all. Being a long-time follower of Redis, I do know it's single-threaded (and uses io-threads since 6.0) and hence it achieves lesser throughput than the other stores listed above which are multi-threaded, at least to some...
Memcached vs Redis - More Different Than You Would Expect
Remember when I wrote about how Redis was using malloc to assign memory? I lied. While Redis did use malloc at some point, these days Redis actually uses jemalloc. The reason for this is that jemalloc, while having lower peak performance has lower memory fragmentation helping to solve the framented memory issues that Redis experiences.
Top 15 Kafka Alternatives Popular In 2021
Redis is a known, open-source, in-memory data structure store that offers different data structures like lists, strings, hashes, sets, bitmaps, streams, geospatial indexes, etc. It is best utilized as a cache, memory broker, and cache. It has optional durability and inbuilt replication potential. It offers a great deal of availability through Redis Sentinel and Redis Cluster.
Comparing the new Redis6 multithreaded I/O to Elasticache & KeyDB
So there are 3 offerings by 3 companies, all compatible with eachother and based off open source Redis: Elasticache is offered as an optimized service offering of Redis; RedisLabs and Redis providing a core product and monetized offering, and KeyDB which remains a fast cutting edge (open source) superset of Redis. This blog looks specifically at performance, however there is...
Source: docs.keydb.dev

Social recommendations and mentions

Based on our record, Redis seems to be a lot more popular than Intercom. While we know about 188 links to Redis, we've tracked only 6 mentions of Intercom. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Intercom mentions (6)

  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: over 1 year ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: about 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 2 years ago
  • What PRODUCT TOUR software do you like for an early SaaS?
    If you're looking at it to guide new users through onboarding, Intercom is pretty good. Source: about 2 years ago
View more

Redis mentions (188)

  • Getting started with Valkey using JavaScript
    Valkey is an open source alternative to Redis. It's a community-driven, Linux Foundation project created to keep the project available for use and distribution under the open source Berkeley Software Distribution (BSD) 3-clause license after the Redis license changes. - Source: dev.to / 3 days ago
  • Shades of Open Source - Understanding The Many Meanings of "Open"
    Many popular open source projects are beloved and closely tied to particular vendors. For example, web frameworks like React and Angular are associated with Meta and Google, respectively. Database software like MongoDB, Elasticsearch, and Redis are also tied to specific commercial entities but are widely used and praised for their functionality. When there is a clear driver of a project, it can offer some benefits:. - Source: dev.to / 4 days ago
  • How to Setup a Project That Can Host Up to 1000 Users for Free
    One of the most effective ways to improve the application’s performance is caching regularly accessed data. There are two leading key-value stores: Memcached and Redis. I prefer using Memcached Cloud add-on for caching because it was originally intended for it and is easier to set up, and using Redis only for background jobs. - Source: dev.to / 14 days ago
  • Hanami and HTMX - progress bar
    Hi there! I want to show off a little feature I made using hanami, htmx and a little bit of redis + sidekiq. - Source: dev.to / about 1 month ago
  • What do you want to watch next? This is why I built GoodWatch.
    Data Handling: Utilizes Windmill for data pipelines, with a primary database powered by PostgreSQL. Auxiliary data storage is handled by MongoDB, with Redis for caching to optimize performance. - Source: dev.to / about 1 month ago
View more

What are some alternatives?

When comparing Intercom and Redis, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

MongoDB - MongoDB (from "humongous") is a scalable, high-performance NoSQL database.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

ArangoDB - A distributed open-source database with a flexible data model for documents, graphs, and key-values.

Drift - A messaging app that helps you grow your business.

Apache Cassandra - The Apache Cassandra database is the right choice when you need scalability and high availability without compromising performance.