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Intercom VS OpenStreetMap

Compare Intercom VS OpenStreetMap and see what are their differences

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Contents:
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  3. » Reviews
  4. » Alternatives

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

OpenStreetMap logo OpenStreetMap

OpenStreetMap is a map of the world, created by people like you and free to use under an open license.
  • Intercom Landing page
    Landing page //
    2023-07-05
  • OpenStreetMap Cover Photo
    Cover Photo //
    2024-01-08

Intercom

Website
intercom.com
Pricing URL
Official Intercom Pricing
$ Details
-
Release Date
2011 January
Startup details
Country
United States
State
California
City
San Francisco
Founder(s)
Ciaran Lee
Employees
500 - 999
Edit details

OpenStreetMap

Website
openstreetmap.org
Pricing URL
-
$ Details
Release Date
-
Edit details

Intercom features and specs

  • User-friendly Interface
    Intercom offers an intuitive and easy-to-use interface, making it accessible to users with varying levels of technical expertise.
  • Comprehensive Customer Communication Tools
    It provides a suite of tools for live chat, email marketing, in-app messaging, and customer support, all of which can be accessed in one place.
  • Customization and Integration
    Intercom allows for extensive customization and integrates with various third-party applications, enabling businesses to tailor the platform to meet their specific needs.
  • Automation Capabilities
    The platform supports automated workflows, which can save time and ensure consistent customer interactions.
  • Customer Data Management
    Intercom collects and analyzes customer data, providing valuable insights into customer behavior and preferences that can inform business strategies.

Possible disadvantages of Intercom

  • Cost
    Intercom can be expensive, particularly for small businesses or startups. The pricing model is based on the number of users and features, which can add up quickly.
  • Complexity for Advanced Features
    While basic features are user-friendly, some of the more advanced functionalities can be complex and may require a steeper learning curve.
  • Limited Reporting
    The reporting and analytics features, while useful, are sometimes considered less comprehensive compared to specialized analytics platforms.
  • Customer Support
    Some users have reported that Intercom's own customer support can be slow to respond, which can be frustrating when dealing with urgent issues.
  • Notification Overload
    The platform can generate a high volume of notifications, which can be overwhelming and may require careful management to avoid interrupting workflow.

OpenStreetMap features and specs

  • Open Source
    OpenStreetMap (OSM) is an open-source project, allowing free access to map data and the ability to contribute and modify the maps. This encourages widespread collaboration and innovation.
  • Up-to-date Information
    Due to its large community of contributors, OSM often has up-to-date and detailed information, especially in urban areas. Users can quickly add new roads, businesses, and other updates.
  • Customization
    Users have the flexibility to customize maps for specific needs, such as creating specialized maps for hiking, cycling, or public transportation.
  • Global Coverage
    OSM offers extensive global coverage, which can be especially useful in regions where commercial map services might be limited or outdated.
  • Ethical and Transparent
    Being community-driven and open, OSM provides a more ethical choice compared to commercial alternatives that may have hidden data collection practices.

Possible disadvantages of OpenStreetMap

  • Data Quality Variability
    The quality and detail of the data can vary significantly between different regions depending on the number and expertise of local contributors.
  • Learning Curve
    For new users, especially those unfamiliar with GIS (Geographic Information System) concepts, there can be a learning curve to effectively use and contribute to OSM.
  • Lack of Professional Support
    Unlike commercial map services, OSM does not offer professional customer support, which can be a disadvantage for businesses requiring reliable assistance.
  • Potential for Inaccuracies
    As a crowd-sourced project, there is a potential for inaccuracies or vandalism, which might not be immediately corrected.
  • Performance
    Some users may experience slower performance when loading large datasets or using complex features, due to reliance on third-party servers and tools.

Intercom videos

+ Add

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

OpenStreetMap videos

+ Add

OpenStreetMap: The map that saves lives | CNBC International

More videos:

  • Review - Switching away from Google Maps : Here Maps, Bing Maps, OpenStreetMap...
  • Review - OpenStreetMap Download / Installation On Garmin Edge 520 GPS Device. Bike Computer

Category Popularity

0-100% (relative to Intercom and OpenStreetMap)

Intercom

OpenStreetMap

Customer Support
100 100%
Customer Support
0% 0
Maps
0 0%
Maps
100% 100
CRM
100 100%
CRM
0% 0
Web Mapping
0 0%
Web Mapping
100% 100

User comments

Share your experience with using Intercom and OpenStreetMap. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Intercom and OpenStreetMap

Intercom Reviews

  1. Eleanor Bennett
    · Digital Marketing Specialist at Logit.io ·
    An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.

9 Best Tidio Alternatives Compared
Intercom is a customer engagement platform that serves mostly large and enterprise businesses. The software is known for its versatility, offering live chat, messaging, and in-app support, combined with advanced automation, AI bots, and customer data tracking.
Source: www.tidio.com
10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
Source: www.helpscout.com
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com

OpenStreetMap Reviews

7 Alternatives to Google Maps for Navigation
OpenStreetMap (OSM) is a free, open-source, community-driven mapping and navigation app. OSM was created in 2005. It has grown to include a global mapping community with activists and thousands of volunteers.
Source: gisgeography.com
18 Top Google Places API Alternatives for Points of Interest Data in 2022
OpenStreetMap offers a free, open-source map of the world with which you can access information about businesses, transport and points of interest. Planet OSM is a feature of OpenStreetMap that lets you extract millions of points of interest for free.
Source: traveltime.com
Top 15 Google Maps Alternatives (2024 Edition)
Maps.me is an open-source mobile-only service and an excellent alternative to Google Maps. It uses the OpenStreetMap database and helps you download maps to use them offline. Therefore, you can save a lot on your mobile data if you use this service.
Source: blog.route4me.com
9 Google Maps Alternatives to Use in 2022
OpenStreetMap is a simple web mapping tool stuffed with all the features you would expect with any web mapping service. The vivid maps explain different layers, help in accurate route planning, and provide cycling and walking routes.
Source: geekflare.com
Top 5 Open-Source Google Maps Alternatives in 2022
Last but not least, Qwant Map is one of those Google Maps alternatives that is open source and free. Just like Google Maps, this interactive maps software offers rich search capabilities. In addition, you can search for places such as restaurants, hotels, markets, and more. Moreover, it lets you search for nearby places by tracking your location. Qwant Map is based on...
Source: blog.containerize.com

Social recommendations and mentions

Based on our record, OpenStreetMap seems to be a lot more popular than Intercom. While we know about 129 links to OpenStreetMap, we've tracked only 7 mentions of Intercom. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Intercom mentions (7)

  • Enhancing Customer Support with a Live Chat Widget on Your Website
    Intercom: Famous for its conversational marketing focus, Intercom’s live chat widget offers features like proactive messaging and lead qualification. It also supports deep personalization for enhanced customer engagement. - Source: dev.to / 6 months ago
  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: over 2 years ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 3 years ago
View more

OpenStreetMap mentions (129)

  • Waterway Map
    You can go to https://openstreetmap.org/ , zoom in and enable the map data layer. From there history is accessible. - Source: Hacker News / over 1 year ago
  • Bike rack capacity
    Hi! I am working on a project mapping bike racks around my city on OpenStreetMap. One of the attributes that I tag is the rack's capacity, but I haven't come to a conclusion about the capacity of these wave-shaped racks:. Source: over 1 year ago
  • Get full name of a admin unit in a admin unit hierarchy like Brooklyn, Kings County, New York, United States of America
    I need the bounding boxes of all adminstrative units in a specific region from the largest (e.g. The state) to the smallest (whatever this is called) including the full name of the district. What I mean by that is what is displayed on openstreetmap.org when I search for e.g. Brooklyn: it will be displayed in the search results as "Brooklyn, Kings County, New York, United States of America" – the names joined from... Source: over 1 year ago
  • Protomaps – A free and open source map of the world
    It's OpenStreetMap (ODbL) and Natural Earth (public domain) currently * http://openstreetmap.org * http://naturalearthdata.com. - Source: Hacker News / over 1 year ago
  • Coffee Decor Pikmin
    Pikmin Bloom sources Decor locations from OpenStreetMap, it’s not always 100%, but it’s close enough. Source: over 1 year ago
View more

What are some alternatives?

When comparing Intercom and OpenStreetMap, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Google Maps - Find local businesses, view maps and get driving directions in Google Maps.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

OsmAnd - Global mobile map viewing and navigation for online and offline OSM maps

Drift - A messaging app that helps you grow your business.

Mapbox - An open source mapping platform for custom designed maps. Our APIs and SDKs are the building blocks to integrate location into any mobile or web app.

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