Software Alternatives, Accelerators & Startups

Intercom VS LambdaTest

Compare Intercom VS LambdaTest and see what are their differences

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

LambdaTest logo LambdaTest

Perform Web Testing on 2000+ Browsers & OS
  • Intercom Landing page
    Landing page //
    2023-07-05
  • LambdaTest Landing page
    Landing page //
    2023-09-09

LambdaTest is a cloud-based cross browser testing platform that helps enterprises run web automation tests at scale (through parallel testing).

Selenium Automation Grid and Cypress CLI on LambdaTest You can attain better browser coverage by running tests across 2,000+ different browsers, devices, and operating systems online. LambdaTest provides a secure, scalable, and reliable cloud-based Selenium Grid that helps run Selenium tests at a faster pace. The Cypress CLI on LambdaTest, helps you expand Cypress test coverage to 40+ browser versions across Windows and macOS platforms. Along with automation testing, you can also perform manual tests, visual UI tests, and real-time tests.

**LT Browser - Responsive Web Testing* Additionally, LambdaTest also offers complimentary access of LT browser - a path-breaking developer-oriented tool that helps assess the responsiveness of your website. LT Browser eases the task of mobile testing as responsive tests can run against 50+ different device resolutions. You can also create custom device (or viewports) and test localhost URL without any extensions (or tunnels).

Intercom

$ Details
-
Platforms
-
Release Date
2011 January
Startup details
Country
United States
State
California
Founder(s)
Ciaran Lee
Employees
500 - 999

LambdaTest

$ Details
freemium $15.0 / Monthly
Platforms
Browser Windows Android Web iOS Google Chrome Mac OSX Firefox Safari
Release Date
2017 January
Startup details
Country
United States
State
California
Founder(s)
Asad Khan
Employees
100 - 249

Intercom features and specs

No features have been listed yet.

LambdaTest features and specs

  • Selenium Grid For Mobile Web-Automation Testing: Yes
  • Selenium Web Testing Automation: Yes
  • Parallel Testing For Goto Market Launch: Yes
  • API for Continuous Testing: Yes
  • Live Interactive Browser Compatibility Testing: Yes
  • Continuous Testing with Continuous Integration Tools: Yes
  • LT Browser App for Responsive Testing: Yes
  • Faster Automated Screenshot Testing : Yes

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

LambdaTest videos

Cross Browser Testing Using LambdaTest | LambdaTest Tutorial | Selenium Training | Edureka

More videos:

  • Tutorial - LambdaTest Cross Browser Testing Tool Tutorial
  • Review - LambdaTest vs BrowserStack - Browser Compatibility Testing Tools Reviews

Category Popularity

0-100% (relative to Intercom and LambdaTest)
Customer Support
100 100%
0% 0
Website Testing
0 0%
100% 100
CRM
100 100%
0% 0
Automated Testing
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Intercom and LambdaTest

Intercom Reviews

  1. An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com
15 best user onboarding software you need to try in 2023
With a focus on conversation, Intercom personalizes more of the user tour experience, including the use of mini-avatars of your employees and chatbot integration to deliver FAQs in a more interactive way. Intercom aim to bring more two-way dialogue back into onboarding, something that can be neglected in other systems.

LambdaTest Reviews

  1. LambdaTest an essential tool for cross browser compatibility

    Initially we were skeptical whether a cloud infrastructure would be able to give us the flexibility, speed and browser coverage we need for our agile sprints. But LambdaTest has been a complete value for money to us.

    They usually get the latest browsers on-board under 2 weeks time and are never compromising the experience over legacy browsers at the same time. The machines are quick to load and we rely heavily over the Monday integration, it helps us share screenshots instantly among ourselves without having to be stuck in long email chains.

    We have been using LambdaTest for around 8 months and it has been so far so good.

    🏁 Competitors: Sauce Labs, CrossBrowserTesting
    👍 Pros:    Underpass app, very helpful for local testing on development environment|Stability is good, downtimes are notified if any|Up to date with latest browsers and os like safari 14, macos big sur|Integrations with monday, jira, and more prominent tools
    👎 Cons:    Need more devices for screenshot testing|Would love to see mobile application testing
  2. LambdaTest Our Go-To Platform For Selenium Testing

    LambdaTest has made our testing process less tedious with automated parallel testing. Builds that took days to complete with in-house infrastructure were executed in a couple hours. Parallel testing has helped us with faster feedback loops to scale up our go to market efforts.

    Having a global user base we have active traffic from varied locations and testing on multiple platforms and browsers is a continuous process for the team. The feature that stands out for us is geolocation testing, all you need to do is run the capabilities and test the website for the desired location. We use Azure Pipelines for CI/CD and LambdaTest extension for Azure has helped us get a seamless testing experience for our privately hosted projects. Thanks to that we are now able to easily ensure browser compatibility for all the changes before we move them to Prod. Kudos to the team!

    🏁 Competitors: Sauce Labs, CrossBrowserTesting
    👍 Pros:    Support team is very active|Extensions to perform testing with ci/cd tools like azure pipelines|Always up to date with latest browsers|Offers 70+ integrations, glad to see it integrates with jira|Affordable pricing option
    👎 Cons:    Cypress integration is missing|Native app testing is not available yet
  3. Easy, Useful and provides lots of data for debugging

    Have been using Lambdatest for around 6 months now, and could say that it’s a useful testing tool for our team. Offering great combinations of browsers and operating systems for you to test on and most importantly there are many types of additional logs that come with each test which helps in debugging.. Glad to see the integration with Travis CI due to which we could optimally use this tool with our CI CD pipelines directly. We were able to effectively run TestNG and Selenium tests using their documentation and as an added advantage their support team is quick and helpful

    🏁 Competitors: Sauce Labs, CrossBrowserTesting
    👍 Pros:    Detailed documentation, helps you with quick implementation|Apis for extracting test run data like logs and run video|Good community to help to dig deep for possible outcomes.|Screenshot testing feature|Integration with jira
    👎 Cons:    There is a latency in a single test when compared to a local machine. maybe because of the cloud? so you have to run in parallel to cut down on testing times.

Top Selenium Alternatives
Lambdatest is a comprehensive browser automation tool that provides a cloud-based platform for automated and manual cross-browser testing. With support for a plethora of browser and OS combinations, it ensures that web applications perform consistently in various environments. Lambdatest integrates well with CI/CD pipelines, supports visual regression testing, and offers...
Source: bugbug.io
16 Best Android Emulators For PCs In 2023
LambdaTest comes with Native App Testing features that let you conduct online live interactive native mobile app testing anywhere in the world by simply uploading your .apk file. Perform cross browser testing and run your automation tests at scale.
Source: theqalead.com
Best Automation Testing Tools (Free and Paid) | July 2022
It allows us to test on the latest mobile and desktop browsers on the cloud. We can ensure our website is compatible across all browsers and devices by performing Real-time cross Browser Compatibility testing with LambdaTest.

Social recommendations and mentions

LambdaTest might be a bit more popular than Intercom. We know about 8 links to it since March 2021 and only 6 links to Intercom. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Intercom mentions (6)

  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: over 1 year ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: about 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 2 years ago
  • What PRODUCT TOUR software do you like for an early SaaS?
    If you're looking at it to guide new users through onboarding, Intercom is pretty good. Source: about 2 years ago
View more

LambdaTest mentions (8)

  • Pyppeteer Tutorial: The Ultimate Guide to Using Puppeteer with Python
    Import asyncio Import pytest From pyppeteer.errors import PageError From urllib.parse import quote Import os Import sys From os import environ From pyppeteer import connect, launch Exec_platform = os.getenv('EXEC_PLATFORM') Test_url = 'https://lambdatest.com/' # Selectors of the page # Pytest fixture for browser setup @pytest.fixture(scope='function') Async def browser(): if exec_platform == 'local': ... - Source: dev.to / 5 months ago
  • Simplify Your Debugging Process With Enhanced LT Debug 2.0
    If you want to perform cross-domain Ajax requests faster, adding the (Access-Control-Allow-Origin: *) rule to your response header will allow you to do so. For example, you can bypass CORS on lambdatest.com when you turn it on while accessing the resources. - Source: dev.to / about 1 year ago
  • Testing Modern Applications With Playwright 🎭
    Const { webkit, chromium } = require('playwright'); (async () => { const browser = await chromium.launch(); const page = await browser.newPage(); // Listen for all console logs page.on('console', msg => console.log(msg.text())) // Listen for all console events and handle errors page.on('console', msg => { if (msg.type() === 'error') ... - Source: dev.to / about 1 year ago
  • Free methods for testing websites/apps across devices?
    I've seen subscription services such as browserstack.com and lambdatest.com but I believe they cost to get the full range of mac browsers and devices. Source: over 1 year ago
  • Running Your First Test With NightWatchJS
    { "src_folders" : "tests", "output_folder" : "reports", "test_workers": { "enabled": true, "workers": "auto" }, "selenium" : { "start_process" : false, "server_path" : "", "log_path" : "", "host" : "hub.lambdatest.com", "port" : 80, "cli_args" : { "webdriver.chrome.driver" : "", "webdriver.ie.driver" : "", "webdriver.firefox.profile" : "" } }, ... - Source: dev.to / about 2 years ago
View more

What are some alternatives?

When comparing Intercom and LambdaTest, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

BrowserStack - BrowserStack is a software testing platform for developers to comprehensively test websites and mobile applications for quality.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Sauce Labs - Test mobile or web apps instantly across 700+ browser/OS/device platform combinations - without infrastructure setup.

Drift - A messaging app that helps you grow your business.

Selenium - Selenium automates browsers. That's it! What you do with that power is entirely up to you. Primarily, it is for automating web applications for testing purposes, but is certainly not limited to just that.