Software Alternatives, Accelerators & Startups

Intercom VS Sauce Labs

Compare Intercom VS Sauce Labs and see what are their differences

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Sauce Labs logo Sauce Labs

Test mobile or web apps instantly across 700+ browser/OS/device platform combinations - without infrastructure setup.
  • Intercom Landing page
    Landing page //
    2023-07-05
  • Sauce Labs Landing page
    Landing page //
    2023-10-23

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Sauce Labs videos

Overview of Sauce Labs

More videos:

  • Review - How an Automated Test Works With Sauce Labs
  • Review - Sauce Labs Analytics

Category Popularity

0-100% (relative to Intercom and Sauce Labs)
Customer Support
100 100%
0% 0
Website Testing
0 0%
100% 100
CRM
100 100%
0% 0
Automated Testing
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Intercom and Sauce Labs

Intercom Reviews

  1. An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com
15 best user onboarding software you need to try in 2023
With a focus on conversation, Intercom personalizes more of the user tour experience, including the use of mini-avatars of your employees and chatbot integration to deliver FAQs in a more interactive way. Intercom aim to bring more two-way dialogue back into onboarding, something that can be neglected in other systems.

Sauce Labs Reviews

Top Selenium Alternatives
Sauce Labs is a cloud-based platform that offers automated testing tools for web and mobile applications. It provides a secure and scalable environment for running tests across a wide range of browsers and operating systems. With features like parallel testing, real device testing, and live debugging, Sauce Labs focuses on improving test execution times and overall efficiency.
Source: bugbug.io
Top 20 Best Automation Testing Tools in 2018 (Comprehensive List)
Sauce Labs is a selenium cloud-based solution that offers automated testing over cross-browsers and multiple platforms. It has support for both mobile and desktop apps. It is known for significantly accelerating test cycles.

Social recommendations and mentions

Based on our record, Sauce Labs should be more popular than Intercom. It has been mentiond 14 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Intercom mentions (6)

  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: over 1 year ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 2 years ago
  • What PRODUCT TOUR software do you like for an early SaaS?
    If you're looking at it to guide new users through onboarding, Intercom is pretty good. Source: about 2 years ago
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Sauce Labs mentions (14)

  • 🛑 Stop resizing your browser: improve testing for responsiveness
    Platforms like Browserstack or SauceLabs offer virtual instances of real devices and browsers for manual and end-to-end testing. Caveat: subscriptions cost money and are on a per-seat basis. - Source: dev.to / 7 days ago
  • React Native Testing Options Overview
    Appium is an open-source test automation framework. You can use it with native, hybrid, and mobile web apps. It drives iOS and Android apps using the WebDriver protocol. Appium is sponsored by Sauce Labs and a community of open source developers. - Source: dev.to / 14 days ago
  • Top HeadSpin Alternatives for Comprehensive Testing
    2. SauceLabs SauceLabs offers a cloud-based platform for automated and manual testing of web and mobile applications across various browsers, operating systems, and devices. It supports continuous integration and delivery workflows, making it easier for teams to get immediate feedback on the impact of code changes. - Source: dev.to / 2 months ago
  • Emulator images for Samsung devices?
    Your best option are probably real device testing sites like e.g. https://saucelabs.com/. Source: about 1 year ago
  • Simulate your website across many devices all in the same browser tab! Proof of concept for a micro saas I'm building in public :)
    There are service like this one. https://saucelabs.com/ is one. There used to be browser plugins to simulate a different browser. But as we found out over time: simulates devices aren't true to the real thing, so often you'll just simply run into problems in the simulated device ce that don't occur on the real device, or vice versa. Source: about 1 year ago
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What are some alternatives?

When comparing Intercom and Sauce Labs, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

BrowserStack - BrowserStack is a software testing platform for developers to comprehensively test websites and mobile applications for quality.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

LambdaTest - Perform Web Testing on 2000+ Browsers & OS

Drift - A messaging app that helps you grow your business.

TestComplete - TestComplete Desktop, Web, and Mobile helps you create repeatable and accurate automated tests across multiple devices, platforms, and environments easily and quickly.