Software Alternatives, Accelerators & Startups

Intercom VS Camunda

Compare Intercom VS Camunda and see what are their differences

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Camunda logo Camunda

The Universal Process Orchestrator
  • Intercom Landing page
    Landing page //
    2023-07-05
  • Camunda Landing page
    Landing page //
    2022-04-16

Camunda enables organizations to orchestrate processes across people, systems, and devices to continuously overcome complexity and increase efficiency. A common visual language enables seamless collaboration between business and IT teams to design, automate, and improve end-to-end processes with the required speed, scale, and resilience to remain competitive. Hundreds of enterprises such as Atlassian, ING, and Vodafone orchestrate business-critical processes with Camunda to accelerate digital transformation. To learn more visit camunda.com.

Intercom

$ Details
-
Release Date
2011 January
Startup details
Country
United States
State
California
Founder(s)
Ciaran Lee
Employees
500 - 999

Camunda

$ Details
freemium
Release Date
2008 January
Startup details
Country
Germany
State
Berlin
City
Berlin
Founder(s)
Bernd Ruecker
Employees
250 - 499

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Camunda videos

CamundaCon 2018: The Role of Workflows in Microservices (Camunda)

More videos:

  • Review - 5 Camunda advanced topics
  • Review - Camunda, The Universal Process Orchestrator

Category Popularity

0-100% (relative to Intercom and Camunda)
Customer Support
100 100%
0% 0
BPM
0 0%
100% 100
CRM
100 100%
0% 0
Project Management
0 0%
100% 100

Questions and Answers

As answered by people managing Intercom and Camunda.

Who are some of the biggest customers of your product?

Camunda's answer:

likeMagic 24 Hour Fitness Atlassian Deutsche Telekom U.S. Department of Veterans Affairs Zalando Amdocs DB Cargo Helsana

User comments

Share your experience with using Intercom and Camunda. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Intercom and Camunda

Intercom Reviews

  1. An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com
15 best user onboarding software you need to try in 2023
With a focus on conversation, Intercom personalizes more of the user tour experience, including the use of mini-avatars of your employees and chatbot integration to deliver FAQs in a more interactive way. Intercom aim to bring more two-way dialogue back into onboarding, something that can be neglected in other systems.

Camunda Reviews

BPM Tools Comparison: Camunda for IT Pros vs Pneumatic for Business Users
Camunda doesn’t offer default deployments, you can’t just sign up for an account and start using it, you have to think first about how and where you plan to deploy your instance. It can be deployed on-premises or in the cloud and supports containerization technologies like Docker and Kubernetes, offering flexibility depending on the company’s IT strategy. Camunda also offers...
7 Best Business Process Management Tools (2023)
Camunda provides one of the best developer communities to help your team design, build, and automate any complicated business process, with over 100.000 developers. Having such a large network is critical for your team to have a technical reference whenever needed.
11 Business Process Management (BPM) Software for SMBs
With Camunda, you can connect, collaborate, and scale rapidly. Orchestrate Camunda into the process endpoints your organization needs to automate the flow and bring IT and business together to collaborate effectively.
Source: geekflare.com
12 of the Top-Rated Free and Open-Source BPM Software Solutions
Description: Camunda is an open-source software company providing process automation with a developer-friendly approach that is standards-based, highly scalable, and collaborative for business and IT. The vendor offers visibility into business operations and improves system resilience. The provider’s workflow and decision automation tools enable Camunda to build software...
Top 7 Workflow Software (2020 Reviews)
Camunda also offers Camunda Cloud — a workflow system that’s best for cloud computing workflows, like a shared service process.
Source: clickup.com

Social recommendations and mentions

Based on our record, Camunda should be more popular than Intercom. It has been mentiond 16 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Intercom mentions (6)

  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: over 1 year ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 2 years ago
  • What PRODUCT TOUR software do you like for an early SaaS?
    If you're looking at it to guide new users through onboarding, Intercom is pretty good. Source: about 2 years ago
View more

Camunda mentions (16)

  • Workflow, from stateless to stateful
    In addition, I developed a Spring Boot application with Kotlin based on the Camunda platform. Camunda is a workflow engine. - Source: dev.to / 14 days ago
  • Optimizing Decision Making with a Trie Tree-Based Rules Engine: An Experience Report
    In Pictet Technologies, my team relies a lot on decision models. These models allow our business analysts to input Compliance business rules directly into the systems with minimal developer intervention. When I joined the company, we used to use both Drools and Camunda. However, we faced severe memory and performance issues, specifically with Camunda, prompting me to explore alternatives. - Source: dev.to / over 1 year ago
  • How to Communicate Your Process Visually using BPMN as Code
    BPMN is actually a set of standards has been used for years for complex enterprise processes, and nowadays it's becoming more accessible thanks to the development of the new techniques. Web based tooling (like Camunda, BPMN.io), more platforms supporting integrating diagrams into the flows, and remote work culture all helps us to use BPMN easier. Besides all of that, we drive/lead more and more initiatives... - Source: dev.to / over 1 year ago
  • How to Achieve Geo-redundancy with Zeebe
    Bernd Ruecker is co-founder and chief technologist of Camunda as well as the author ofPractical Process Automation with O’Reilly. He likes speaking about himself in the third person. He is passionate about developer-friendly process automation technology. Connect viaLinkedIn or follow him onTwitter. As always, he loves getting your feedback. Comment below orsend him an email. - Source: dev.to / almost 2 years ago
  • Ask HN: Who is hiring? (June 2022)
    Camunda | Senior Frontend Engineer | REMOTE EMEA (Europe, Middle East and Africa) | Full-time At Camunda - https://camunda.com - we have a simple goal: automate any processes, anywhere. All the way from Zalando's online shop to NASA's space missions, processes are everywhere, and at Camunda we have made it our mission to enable organizations to design, automate and improve these processes — no matter where they... - Source: Hacker News / about 2 years ago
View more

What are some alternatives?

When comparing Intercom and Camunda, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Appian - See how Appian, leading provider of modern low-code and BPM software solutions, has helped transform the businesses of over 3.5 million users worldwide.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Bizagi - Bizagi is a Business Process Management (BPMS) solution for faster and flexible process automation. It's powerful yet intuitive BPM Suite is designed to make your business more agile.

Drift - A messaging app that helps you grow your business.

Kintone - Build business apps and supercharge your company's productivity with kintone's all-in-one...