Software Alternatives, Accelerators & Startups

Intercom VS Actions on Google

Compare Intercom VS Actions on Google and see what are their differences

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Actions on Google logo Actions on Google

The open platform for Google Assistant
  • Intercom Landing page
    Landing page //
    2023-07-05
  • Actions on Google Landing page
    Landing page //
    2023-09-19

Intercom

Release Date
2011 January
Startup details
Country
United States
State
California
Founder(s)
Ciaran Lee
Employees
500 - 999

Intercom features and specs

  • User-friendly Interface
    Intercom offers an intuitive and easy-to-use interface, making it accessible to users with varying levels of technical expertise.
  • Comprehensive Customer Communication Tools
    It provides a suite of tools for live chat, email marketing, in-app messaging, and customer support, all of which can be accessed in one place.
  • Customization and Integration
    Intercom allows for extensive customization and integrates with various third-party applications, enabling businesses to tailor the platform to meet their specific needs.
  • Automation Capabilities
    The platform supports automated workflows, which can save time and ensure consistent customer interactions.
  • Customer Data Management
    Intercom collects and analyzes customer data, providing valuable insights into customer behavior and preferences that can inform business strategies.

Possible disadvantages of Intercom

  • Cost
    Intercom can be expensive, particularly for small businesses or startups. The pricing model is based on the number of users and features, which can add up quickly.
  • Complexity for Advanced Features
    While basic features are user-friendly, some of the more advanced functionalities can be complex and may require a steeper learning curve.
  • Limited Reporting
    The reporting and analytics features, while useful, are sometimes considered less comprehensive compared to specialized analytics platforms.
  • Customer Support
    Some users have reported that Intercom's own customer support can be slow to respond, which can be frustrating when dealing with urgent issues.
  • Notification Overload
    The platform can generate a high volume of notifications, which can be overwhelming and may require careful management to avoid interrupting workflow.

Actions on Google features and specs

  • Wide Audience Reach
    Actions on Google allows developers to reach millions of users on Google's platforms, enhancing visibility and engagement with their applications.
  • Integration with Google Ecosystem
    It provides seamless integration with other Google services and devices, allowing for a more cohesive user experience.
  • Natural Language Processing
    Leveraging Google Assistant's advanced NLP capabilities enables intuitive and sophisticated voice and text interactions with users.
  • Cross-Device Compatibility
    Actions on Google are accessible across a variety of devices including smartphones, smart displays, and speakers, increasing accessibility and usage scenarios.
  • Rich Set of Development Tools
    Developers can use a comprehensive set of tools and resources, such as the Actions SDK and Dialogflow, to create and test their applications efficiently.

Possible disadvantages of Actions on Google

  • Platform Dependency
    Developers are dependent on Googleโ€™s platform and its policies, which may change and affect application functionality or availability.
  • Limited Customization
    There are constraints in customization and design when developing actions, potentially limiting unique branding opportunities.
  • Privacy Concerns
    Handling user data requires careful attention to privacy and security, and developers must comply with Google's data policies which can be stringent.
  • Development Complexity
    Learning and implementing Actions on Google can be complex, especially for developers unfamiliar with voice user interface design or Google's ecosystem.
  • Market Competition
    The marketplace for Actions on Google is highly competitive, which may make it challenging for new apps to gain significant visibility and user adoption.

Analysis of Intercom

Overall verdict

  • Yes, Intercom is generally viewed as a good solution for businesses seeking to improve customer communication and support. Its robust features and flexibility make it a strong contender in the customer engagement space.

Why this product is good

  • Intercom is considered a good platform because it offers a comprehensive suite of tools for customer engagement. It integrates messaging, live chat, and help desk functionalities, providing a seamless experience for both users and customers. The platform is known for its user-friendly interface, customization options, and advanced integration capabilities with various third-party applications.

Recommended for

    Intercom is recommended for businesses of all sizes that wish to enhance their customer service and communication strategies. It is particularly beneficial for companies that want to offer personalized customer interactions through messaging, automate customer support processes, and gain insights from customer interactions. It's suitable for SaaS businesses, e-commerce platforms, and tech startups that prioritize customer experience.

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Actions on Google videos

Release Environments for Actions on Google Assistant

Category Popularity

0-100% (relative to Intercom and Actions on Google)
Customer Support
100 100%
0% 0
Tech
0 0%
100% 100
CRM
100 100%
0% 0
iPhone
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Intercom and Actions on Google

Intercom Reviews

  1. Eleanor Bennett
    ยท Digital Marketing Specialist at Logit.io ยท
    An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


9 Best Tidio Alternatives Compared
Intercom is a customer engagement platform that serves mostly large and enterprise businesses. The software is known for its versatility, offering live chat, messaging, and in-app support, combined with advanced automation, AI bots, and customer data tracking.
Source: www.tidio.com
10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
9 Best ManyChat Alternatives & Competitors in 2024
Intercomโ€™s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your repsโ€™ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com

Actions on Google Reviews

We have no reviews of Actions on Google yet.
Be the first one to post

Social recommendations and mentions

Intercom might be a bit more popular than Actions on Google. We know about 7 links to it since March 2021 and only 5 links to Actions on Google. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Intercom mentions (7)

  • Enhancing Customer Support with a Live Chat Widget on Your Website
    Intercom: Famous for its conversational marketing focus, Intercomโ€™s live chat widget offers features like proactive messaging and lead qualification. It also supports deep personalization for enhanced customer engagement. - Source: dev.to / 11 months ago
  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: over 2 years ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: over 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. Iโ€™d emphasize a straightforward, fuss-free angle instead. Source: over 3 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: over 3 years ago
View more

Actions on Google mentions (5)

  • Create new database item from Android voice command?
    - Google Asistant - https://developers.google.com/assistant. Source: almost 3 years ago
  • What Are Android Accessibility Features?
    Google Assistant: This great phone assistant by Google can be your writer, personal caller, or voice-operated interface that you can access from each app to do everything with voice. Source: about 3 years ago
  • Google home media API
    There are tons of resources online you just need to search. I would start here tho: https://developers.google.com/assistant. Source: about 4 years ago
  • The Future of Voice Assistants and AI
    As this trend continues we are starting to see bigger companies help developers implement these types of features. Amazon offers Transcribe, an automatic speed recognition (ASR) service that enables developers to add speech to text functionality to their applications. Google has Actions, which allows developers to build voice into their own products. I see this trend continuing in the future as more developers try... - Source: dev.to / over 4 years ago
  • Home minis getting dumber and dumber?
    Well, it isn't stupid, it's enthusiasthic ;) You can consider yourself an innovator: https://en.wikipedia.org/wiki/Diffusion_of_innovations#Adopter_categories Anyway, as you are a fellow coder, I recommend you to try https://github.com/skorokithakis/catt (it works even from the phone with termux), and https://developers.google.com/assistant (to develop self custom actions). Source: over 4 years ago

What are some alternatives?

When comparing Intercom and Actions on Google, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

BotTalk - Create Alexa skills and Google Assistant actions with Markup

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Jovo - ๐Ÿ—ฃ Build cross-platform apps for Alexa and Google Home

Drift - A messaging app that helps you grow your business.

OK Google - Explore over 150 Google Now voice commands in one place