Software Alternatives, Accelerators & Startups

Intercom VS 360inControl

Compare Intercom VS 360inControl and see what are their differences

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

360inControl logo 360inControl

360inControl® is a new generation of an internal control system (ICS) comprising a governance risk & compliance system (GRC), an information security management system (ISMS), Data Privacy and an audit tool. Free demos and trials are available.
  • Intercom Landing page
    Landing page //
    2023-07-05
  • 360inControl Landing page
    Landing page //
    2022-11-07

360inControl® is the Internal Control Management Solution. It includes Digital Asset Management (e.g. for a GDPR-compliant Data Processing Register) with classification, Policy & Instruction Management, Asset Management, Control Library, Assessment Templates, Audit Management, Case Management (Incident, Problem etc.), Risk Management, Enterprise Risk Inventory, Action Items and a Management Dashboard. All data is available via REST APIs.

Benefits: 1) Swiftly address governance, risk, compliance and security requirements in a digital and sustainable manner 2) Reporting made easy for Audit and Risk Management 3) Centralization of applications e.g. ISMS, GRC Tool, Information Inventory, Data Processing Register, DPIA 4) Increase sustainability, transparency and flexibility, while saving time and money 5) Provided as SAAS solution, it's scalable, secure and cost transparent

360inControl® is based on its own 'Control Library', which covers the requirements of international standards such as ITIL, ISO9001, ISO27001, ISO27002, ISO22301, COBIT 2019, GDPR, PCI, AICPA TSP100, IEC62443, SAMA, DORA, NIS 2 and others. Enterprise controls and control frameworks such as SCF, IT Grundschutz BSI, etc. can be easily added as needed via the upload functionality.

Digitalization, centralization and sustainability are significantly promoted by the use of 360inControl® and silo generation is prevented.

The integrated dashboard provides a quick and up-to-date overview of all information.

Intercom

$ Details
-
Platforms
-
Release Date
2011 January
Startup details
Country
United States
State
California
Founder(s)
Ciaran Lee
Employees
500 - 999

Intercom features and specs

No features have been listed yet.

360inControl features and specs

  • Free Trial: We provide 10 days free trial.
  • Enhanced PoC: We offer PoC period to fully test the functionality.
  • REST API: For all data.
  • SSO: AZURE and OKTA

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

360inControl videos

Use 360inControl® for ISO Certification and Re-Certification

More videos:

  • Demo - 360inControl® Risk Module
  • Tutorial - 360inControl® Intro
  • Tutorial - Third Party Management

Category Popularity

0-100% (relative to Intercom and 360inControl)
Customer Support
100 100%
0% 0
Governance, Risk And Compliance
CRM
100 100%
0% 0
Risk Management
0 0%
100% 100

Questions and Answers

As answered by people managing Intercom and 360inControl.

Which are the primary technologies used for building your product?

360inControl's answer:

AWS Cloud Services

What makes your product unique?

360inControl's answer:

Integrated ecosystem for all governance activities. License Model for all employees, internal and external. Full adaptability being content and industry neutral. Multi-compliance capable. Utmost vertical and horizontal control.

Why should a person choose your product over its competitors?

360inControl's answer:

Quick and easy implementation of the solution.

How would you describe your primary audience?

360inControl's answer:

All roles dealing with corporate governance issues.

What's the story behind your product?

360inControl's answer:

Our Mission: We enable companies to swiftly set up their integrated ecosystem for GRC, ESG, Information Security and Data Protection with optimized resources in a sustainable way.

User comments

Share your experience with using Intercom and 360inControl. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Intercom and 360inControl

Intercom Reviews

  1. An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com
15 best user onboarding software you need to try in 2023
With a focus on conversation, Intercom personalizes more of the user tour experience, including the use of mini-avatars of your employees and chatbot integration to deliver FAQs in a more interactive way. Intercom aim to bring more two-way dialogue back into onboarding, something that can be neglected in other systems.

360inControl Reviews

  1. 360inControl

    360incontrol is a comprehensive internal audit control management system designed to streamline and enhance the governance, risk management, and compliance processes within an organization. It integrates various aspects of these functions into a unified platform, offering a centralized hub for managing and monitoring all related activities

    👍 Pros:    Centralized management|Streamlined processes|Enhanced visibility and reporting|Scalability and customization
    👎 Cons:    User adoption issues|Difficult to find the actions and menu

Social recommendations and mentions

Based on our record, Intercom seems to be more popular. It has been mentiond 6 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Intercom mentions (6)

  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: over 1 year ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 2 years ago
  • What PRODUCT TOUR software do you like for an early SaaS?
    If you're looking at it to guide new users through onboarding, Intercom is pretty good. Source: about 2 years ago
View more

360inControl mentions (0)

We have not tracked any mentions of 360inControl yet. Tracking of 360inControl recommendations started around Mar 2021.

What are some alternatives?

When comparing Intercom and 360inControl, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

LogicGate - The LogicGate platform empowers businesses to build agile enterprise process applications that deliver workflow automation and process efficiency

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

DoubleCheck Risk Management - Enterprise risk identification, assessment & reporting

Drift - A messaging app that helps you grow your business.

Camms.Risk - Make the right business decisions with an easy to use solution that provides a comprehensive integrated approach to governance, risk and compliance