Software Alternatives, Accelerators & Startups

360inControl VS Zendesk

Compare 360inControl VS Zendesk and see what are their differences

360inControl logo 360inControl

360inControl® is a new generation of an internal control system (ICS) comprising a governance risk & compliance system (GRC), an information security management system (ISMS), Data Privacy and an audit tool. Free demos and trials are available.

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
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  • 360inControl Landing page
    Landing page //
    2022-11-07

360inControl® is the Internal Control Management Solution. It includes Digital Asset Management (e.g. for a GDPR-compliant Data Processing Register) with classification, Policy & Instruction Management, Asset Management, Control Library, Assessment Templates, Audit Management, Case Management (Incident, Problem etc.), Risk Management, Enterprise Risk Inventory, Action Items and a Management Dashboard. All data is available via REST APIs.

Benefits: 1) Swiftly address governance, risk, compliance and security requirements in a digital and sustainable manner 2) Reporting made easy for Audit and Risk Management 3) Centralization of applications e.g. ISMS, GRC Tool, Information Inventory, Data Processing Register, DPIA 4) Increase sustainability, transparency and flexibility, while saving time and money 5) Provided as SAAS solution, it's scalable, secure and cost transparent

360inControl® is based on its own 'Control Library', which covers the requirements of international standards such as ITIL, ISO9001, ISO27001, ISO27002, ISO22301, COBIT 2019, GDPR, PCI, AICPA TSP100, IEC62443, SAMA, DORA, NIS 2 and others. Enterprise controls and control frameworks such as SCF, IT Grundschutz BSI, etc. can be easily added as needed via the upload functionality.

Digitalization, centralization and sustainability are significantly promoted by the use of 360inControl® and silo generation is prevented.

The integrated dashboard provides a quick and up-to-date overview of all information.

  • Zendesk Landing page
    Landing page //
    2024-05-06

360inControl features and specs

  • Free Trial: We provide 10 days free trial.
  • Enhanced PoC: We offer PoC period to fully test the functionality.
  • REST API: For all data.
  • SSO: AZURE and OKTA

Zendesk features and specs

No features have been listed yet.

360inControl videos

Use 360inControl® for ISO Certification and Re-Certification

More videos:

  • Demo - 360inControl® Risk Module
  • Tutorial - 360inControl® Intro
  • Tutorial - Third Party Management

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to 360inControl and Zendesk)
Governance, Risk And Compliance
Customer Support
0 0%
100% 100
Risk Management
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing 360inControl and Zendesk.

Which are the primary technologies used for building your product?

360inControl's answer

AWS Cloud Services

What makes your product unique?

360inControl's answer

Integrated ecosystem for all governance activities. License Model for all employees, internal and external. Full adaptability being content and industry neutral. Multi-compliance capable. Utmost vertical and horizontal control.

Why should a person choose your product over its competitors?

360inControl's answer

Quick and easy implementation of the solution.

How would you describe your primary audience?

360inControl's answer

All roles dealing with corporate governance issues.

What's the story behind your product?

360inControl's answer

Our Mission: We enable companies to swiftly set up their integrated ecosystem for GRC, ESG, Information Security and Data Protection with optimized resources in a sustainable way.

User comments

Share your experience with using 360inControl and Zendesk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare 360inControl and Zendesk

360inControl Reviews

  1. 360inControl

    360incontrol is a comprehensive internal audit control management system designed to streamline and enhance the governance, risk management, and compliance processes within an organization. It integrates various aspects of these functions into a unified platform, offering a centralized hub for managing and monitoring all related activities

    👍 Pros:    Centralized management|Streamlined processes|Enhanced visibility and reporting|Scalability and customization
    👎 Cons:    User adoption issues|Difficult to find the actions and menu

Zendesk Reviews

10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Social recommendations and mentions

Based on our record, Zendesk seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

360inControl mentions (0)

We have not tracked any mentions of 360inControl yet. Tracking of 360inControl recommendations started around Mar 2021.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 7 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 1 year ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
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What are some alternatives?

When comparing 360inControl and Zendesk, you can also consider the following products

LogicGate - The LogicGate platform empowers businesses to build agile enterprise process applications that deliver workflow automation and process efficiency

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

DoubleCheck Risk Management - Enterprise risk identification, assessment & reporting

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Camms.Risk - Make the right business decisions with an easy to use solution that provides a comprehensive integrated approach to governance, risk and compliance

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!