Software Alternatives, Accelerators & Startups

InStream CRM VS Zendesk

Compare InStream CRM VS Zendesk and see what are their differences

InStream CRM logo InStream CRM

Business relationship management platform - CRM alternative

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
  • InStream CRM Landing page
    Landing page //
    2021-12-12
  • Zendesk Landing page
    Landing page //
    2024-05-06

InStream CRM features and specs

  • User-Friendly Interface
    InStream CRM is designed with a clean and intuitive interface that makes it easy for users to navigate and manage their customer relationships effectively.
  • Customizable Features
    The platform offers various customization options, allowing businesses to tailor the CRM system to their specific needs, including custom fields and tags.
  • Integration Capabilities
    InStream CRM can integrate with several popular third-party applications, enhancing its functionality and allowing seamless data transfer across platforms.
  • Affordable Pricing
    The CRM offers competitive pricing plans, making it accessible for small to medium-sized businesses looking for efficient customer relationship tools without a high cost.
  • Contact Management
    InStream provides robust contact management features, ensuring users can easily organize, track, and maintain their customer information.

Possible disadvantages of InStream CRM

  • Limited Advanced Features
    Compared to some other CRM systems, InStream might lack certain advanced features that larger enterprises may require, such as advanced analytics or reporting tools.
  • Learning Curve for Advanced Customization
    While the basic features are user-friendly, there might be a learning curve associated with advanced customization options, which may require additional time and effort to master.
  • Scalability Concerns
    As businesses grow, they may find that the features of InStream CRM are not as scalable as needed, potentially necessitating a switch to a more comprehensive CRM solution.
  • Mobile Application Limitations
    Users have reported that the mobile application version of InStream CRM could be limited in functionality compared to its desktop counterpart.
  • Support and Documentation
    Some users have mentioned that the support and documentation provided by InStream CRM could be improved for quicker troubleshooting and a better understanding of features.

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

Analysis of InStream CRM

Overall verdict

  • InStream CRM is considered a good option, particularly for small to mid-sized businesses seeking a CRM solution that emphasizes simplicity and effective relationship management. Users typically find it to be a cost-effective and functional choice, especially if they prioritize ease of use and integration capabilities.

Why this product is good

  • InStream CRM is praised for its user-friendly interface and strong focus on relationship management. It provides features such as contact management, sales tracking, and pipeline management, which are integral for businesses looking to improve their sales processes and customer interactions. The platform often receives positive feedback for its customization options and app integrations, enhancing productivity and workflow efficiency.

Recommended for

    InStream CRM is recommended for small to medium-sized enterprises and sales teams that require an intuitive, relationship-focused CRM solution. It is particularly beneficial for companies looking to streamline their sales processes without being overwhelmed by overly complex tools. Additionally, it suits businesses that appreciate customizable pipelines and the ability to integrate with other applications to enhance operational efficiency.

Analysis of Zendesk

Overall verdict

  • Zendesk is generally regarded as a good choice for businesses seeking to improve their customer service operations. It offers a comprehensive suite of tools that cater to the needs of customer support teams, allowing for efficient and effective service delivery. However, as with any platform, it may have a learning curve and can be more costly compared to some basic options, so it's essential to assess its fit for your specific business needs.

Why this product is good

  • Zendesk is considered a strong customer support platform due to its robust features, including ticket management, automation capabilities, and integration options with various business applications. It provides a user-friendly interface, scalability for growing businesses, and performance analytics that help improve customer service efficiency. Additionally, it offers tools for self-service, live chat, and a comprehensive help center, making it a versatile solution for businesses of varying sizes.

Recommended for

    Zendesk is recommended for small to large businesses that need a scalable and comprehensive customer support solution. It is especially beneficial for organizations looking to integrate customer support with existing systems, those needing detailed reporting and analytics, and companies seeking to provide multi-channel support including email, live chat, and social media interactions.

InStream CRM videos

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Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to InStream CRM and Zendesk)
Sales
100 100%
0% 0
Customer Support
0 0%
100% 100
CRM
5 5%
95% 95
Help Desk
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare InStream CRM and Zendesk

InStream CRM Reviews

9 Cheap Salesforce Alternatives that Make CRM as Simple as Amazon.com
InStream was founded in Poland in 2015, and quickly caught hold in the SMB CRM market. It comes in at No. 4 on Capterra’s Top 20 Most Affordable CRM Software list, starting at only $6/month for single users. They even offer a free plan for one user and 100 contacts. InStream automatically synchronizes contacts with social media accounts. Users praise InStream for its sleek...

Zendesk Reviews

  1. Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features

10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Social recommendations and mentions

Based on our record, Zendesk seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

InStream CRM mentions (0)

We have not tracked any mentions of InStream CRM yet. Tracking of InStream CRM recommendations started around Mar 2021.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: almost 3 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
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What are some alternatives?

When comparing InStream CRM and Zendesk, you can also consider the following products

Onesheet CRM - The Simple CRM for Google Sheets

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Freshsales CRM - A full-fledged CRM for high-velocity sales teams.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Followup.cc - FollowUp for email is a lightweight productivity suite that keeps your conversations and tasks from slipping through the cracks. Set perfectly timed reminders that arrive at the top of your inbox, right when you need them.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!