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Infogram VS LiveAgent

Compare Infogram VS LiveAgent and see what are their differences

Gruvi.ai
Unified support inbox blending AI automations with genuine human empathy. Set up in 5 mins. Smarter than chatbots, our context-aware AI handles emails & chats with a human touch. sponsored
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Contents:
  1. ยป Base Details
  2. ยป Videos
  3. ยป Reviews
  4. ยป Alternatives

Infogram logo Infogram

Make charts & infographics that people love

LiveAgent logo LiveAgent

LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • Infogram Landing page
    Landing page //
    2021-10-07
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

Infogram features and specs

  • User-Friendly Interface
    Infogram offers an intuitive, drag-and-drop interface that makes it easy for users to create visual content without needing advanced design skills.
  • Variety of Templates
    It provides a wide range of customizable templates, which can save users time and help them produce professional-quality infographics quickly.
  • Real-Time Collaboration
    The platform supports real-time collaboration, allowing multiple users to work on a project simultaneously, which is beneficial for team projects.
  • Interactive Elements
    Infogram allows users to add interactive elements like maps, charts, and graphs, which can make infographics more engaging and informative.
  • Data Import Capabilities
    It supports importing data from various sources like Excel, Google Sheets, and cloud storage, streamlining the process of integrating data into visual content.
  • Embed and Share Options
    Infogram provides easy options to embed infographics on websites or share them on social media, facilitating wider dissemination of content.

Possible disadvantages of Infogram

  • Cost
    While Infogram offers a free version, advanced features and templates require a paid subscription, which might not be affordable for all users.
  • Limited Customization in Free Version
    The free version has limited customization options and access to templates, which could be a restriction for users needing more advanced functionalities.
  • Learning Curve for Advanced Features
    Although the interface is user-friendly, there is still a learning curve involved in mastering the more advanced features and customization options.
  • Performance Issues
    Some users have reported performance issues such as slow loading times, particularly when handling large datasets or complex infographics.
  • Dependence on Internet Connection
    As a web-based tool, Infogram requires a reliable internet connection for optimal performance, which may limit its usability in areas with poor connectivity.
  • Limited Offline Access
    Infogram does not offer comprehensive offline capabilities, which can be inconvenient for users who need to work without an internet connection.

LiveAgent features and specs

  • Ticket management
  • Live Chat & In-App-Messaging
  • AI Chatbot
  • AI answer assistant
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR

Analysis of Infogram

Overall verdict

  • Infogram is a strong choice for creating high-quality, data-driven visual content. Its features and ease of use make it a valuable tool for individuals and organizations looking to enhance their data presentations.

Why this product is good

  • Infogram is considered good due to its user-friendly interface, ease of use, and ability to create visually appealing and interactive infographics, charts, and reports. It offers a range of templates and design tools that cater to both beginners and professionals. Additionally, it supports collaboration, allowing teams to work together on projects efficiently.

Recommended for

    Infogram is recommended for marketers, educators, data analysts, business professionals, and any individuals or organizations who need to present data in an engaging and visually compelling manner. It is particularly useful for those who need quick, professional-looking visualizations without a steep learning curve.

Analysis of LiveAgent

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

Infogram videos

+ Add

How to Create Charts, Reports, and Infographics with Infogram

More videos:

  • Review - Review of Infogram
  • Review - Infogram: A User-Friendly Platform For Creating Interactive Data Visualizations And Infographics

LiveAgent videos

+ Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to Infogram and LiveAgent)

Infogram

LiveAgent

Design Tools
100 100%
Design Tools
0% 0
Customer Support
0 0%
Customer Support
100% 100
Data Dashboard
100 100%
Data Dashboard
0% 0
Help Desk
0 0%
Help Desk
100% 100

Questions & Answers

As answered by people managing Infogram and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using Infogram and LiveAgent. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Infogram and LiveAgent

Infogram Reviews

12 Best Free PosterMyWall Alternatives and Competitors
This user-friendly app like Postermywall is great software for making infographics and visualizing data. We discovered Infogram in 2014 and still suggest it to customers who want a simple, efficient way to present data. Weโ€™ve also had positive experiences with their customer service.
Source: mockey.ai
Best Data Visualization Tools
Infogram can be extremely beneficial for companies of any size. In addition to a free forever version, Infogram offers several pricing tiers:
Source: neilpatel.com
A Complete Overview of the Best Data Visualization Tools
Finished visualizations can be exported into a number of formats: .PNG, .JPG, .GIF, .PDF, and .HTML. Interactive visualizations are also possible, perfect for embedding into websites or apps. Infogram also offers a WordPress plugin that makes embedding visualizations even easier for WordPress users.
Source: www.toptal.com
The Best Data Visualization Tools - Top 30 BI Software
Infogram lets you link visualizations and infographics to real time big data. A simple 3-step process lets you choose among many templates, personalize them with additional visualizations like charts, map, images and even videos. More than 35 interactive charts and over 550 maps are offered to help you visualize data, including pie charts, bar graphs, column tables, and word...
Source: improvado.io

LiveAgent Reviews

  1. Usama Idrees
    ยท CEO & CTO at HUK SONS ยท
    Transformative Customer Support Solution

    LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The automation features and omnichannel integration have elevated team productivity and customer satisfactionโ€”a must-have for scaling tech-driven businesses.

    Competitors: Zendesk, Freshdesk
    Pros:    Omnichannel support: seamless integration across email, chat, social media, and phone.|Automation & workflow customization: saved hours with pre-set triggers and personalized workflows.|User-friendly interface: minimal training requiredโ€”our team adopted it effortlessly.|Analytics & reporting: actionable insights helped refine our customer strategy.|Scalability: grows with our business without compromising performance.|24/7 uptime: reliable support during peak demand periods.
    Cons:    Advanced features learning curve: some automation tools require deeper exploration (worth the effort).|Limited customization in reporting: minor gaps for hyper-specific metrics (workarounds exist).|Mobile app: functional but could use a ui refresh for faster navigation.
  2. Michal K
    ยท CEO ยท
    Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    Competitors: Zendesk, Freshdesk
    Pros:    Easy to use|Easy integration|Automation and custom functions
    Cons:    Nothing, so far
10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgentโ€™s comparable plans offer familiar features.
Source: www.helpscout.com
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
Source: blog.hubspot.com
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgentโ€™s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

What are some alternatives?

When comparing Infogram and LiveAgent, you can also consider the following products

Visme - One easy to use online tool to visualize your ideas to engaging Presentations, Infographics and other Visual Content.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Canva - Canva is a graphic-design platform with a drag-and-drop interface to create print or visual content while providing templates, images, and fonts. Canva makes graphic design more straightforward and accessible regardless of skill level.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Venngage - Join over 1 million people creating professional infographics and designs with our easy AI customizable design generator. Sign up free and choose from 20,000+ templates.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

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