Icypeas VS Zoho Desk
Compare Icypeas VS Zoho Desk and see what are their differences
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks.
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Icypeas
Dropcontact
Apollo.io
Hunter
Prospeo.io
Snov.io
Seamless.AI
AnyMailFinder.com
Zoho Desk
Freshdesk
Zendesk
LiveAgent
Salesforce Service Cloud
HelpScout
Front
Intercom
Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.
Icypeas Zoho DeskIcypeas's answer
Icypeas has an unparalleled capacity to verify catch-all emails. It allows you to reach out to untapped leads.
Icypeas's answer
Icypeas is a good choice if you care about email discovery rate and bounce rate.
Honest drawbacks: - we are not an all-in-one platform like Apollo.io, which is a lead database, an enrichment tool and an outreach solution, whereas Icypeas focusses on enrichment only. - our response time (for an email search) is between 1 and 5 minutes. It is longer than all our competitors. This is true for single searches, not for bulk searches. When it comes to bulk searches, we are way faster than the competition (because we have a huge capacity to parallelize requests).
Icypeas's answer
Salespeople in B2B SaaS companies and lead generation agencies.
Icypeas's answer
Node.js, Vue.js, Elasticsearch, MongoDB. We plan to replace Node with Rust soon.
What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.
Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.
Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.
Based on our record, Zoho Desk seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Desk — Customer Support management with 3 agents and private knowledge base, email tickets. Integrates with Assist for 1 remote technician & 5 unattended computers. - Source: dev.to / almost 3 years ago
Dropcontact - Get the sh** out of your contact data
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
Apollo.io - Apollo’s predictive prospecting, sales engagement, and actionable analytics help the teams to reach its full revenue potential.
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
Hunter - Find all the email addresses related to a domain
LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!