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Icypeas's answer
Icypeas has an unparalleled capacity to verify catch-all emails. It allows you to reach out to untapped leads.
Icypeas's answer
Icypeas is a good choice if you care about email discovery rate and bounce rate.
Honest drawbacks: - we are not an all-in-one platform like Apollo.io, which is a lead database, an enrichment tool and an outreach solution, whereas Icypeas focusses on enrichment only. - our response time (for an email search) is between 1 and 5 minutes. It is longer than all our competitors. This is true for single searches, not for bulk searches. When it comes to bulk searches, we are way faster than the competition (because we have a huge capacity to parallelize requests).
Icypeas's answer
Salespeople in B2B SaaS companies and lead generation agencies.
Icypeas's answer
Node.js, Vue.js, Elasticsearch, MongoDB. We plan to replace Node with Rust soon.
Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk seems to be more popular. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
Dropcontact - Get the sh** out of your contact data
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