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HelpDocs VS BetterDocs

Compare HelpDocs VS BetterDocs and see what are their differences

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HelpDocs logo HelpDocs

Educate your users with a super simple knowledge base that’s built for teams just like yours.

BetterDocs logo BetterDocs

Create & Manage Knowledge Base Documentation Effectively To Reduce Support Tickets, Increase productivity & User Experience with BetterDocs.
  • HelpDocs Landing page
    Landing page //
    2023-05-07
  • BetterDocs Landing page
    Landing page //
    2023-05-08

BetterDocs is an advanced documentation & knowledge base plugin for WordPress that helps to improve your user experience and reduce support tickets. BetterDocs will help you to create & organize your documentation page in a beautiful way that will make your visitors find any helpful article easily. It will facilitate your client to make faster decisions and get help on the spot by self-servicing instead of avoiding lengthy conversations. BetterDocs offer multiple ready templates to design your WordPress documentation site within a few minutes. In addition, you have complete freedom to customize the layout with ease.

HelpDocs

Website
helpdocs.io
Pricing URL
Official HelpDocs Pricing
$ Details
-
Platforms
-
Release Date
-
Edit details

BetterDocs

Website
betterdocs.co
Pricing URL
Official BetterDocs Pricing
$ Details
freemium $69.0 / Annually
Platforms
Wordpress
Release Date
2019 October
Edit details

HelpDocs features and specs

  • User-friendly Interface
    HelpDocs offers an intuitive and easy-to-navigate interface, making it simple for both authors and users to interact with the documentation.
  • Customization Options
    The platform provides extensive customization options, allowing companies to tailor the documentation site to match their branding and specific needs.
  • Powerful Search Function
    HelpDocs features a robust search functionality which enhances user experience by allowing them to quickly find the information they need.
  • Integration Capabilities
    It integrates well with various third-party tools and services, facilitating seamless workflow and improving productivity.
  • Analytics and Feedback
    The platform offers valuable analytics and user feedback options to help organizations understand how their documentation is being used and what improvements can be made.

Possible disadvantages of HelpDocs

  • Pricing
    Some users may find the pricing to be on the higher side, especially for small businesses or startups with limited budgets.
  • Limited Offline Access
    HelpDocs does not provide robust offline access options, which can be a constraint for users needing information without an internet connection.
  • Learning Curve for Customization
    While customization options are extensive, there may be a learning curve involved for users unfamiliar with such configurations.
  • Dependent on Internet Connectivity
    As a web-based solution, its performance can be affected by internet connectivity issues, potentially hindering access to documentation.

BetterDocs features and specs

  • STUNNING READY TEMPLATES FOR DOCS LANDING PAGE
  • TRANSLATE SINGLE DOC PAGE WITH WPML
  • CREATE FAQ INSTANTLY
  • FULL SITE EDITOR (FSE) COMPATIBILITY
  • INTERACTIVE TABLE OF CONTENTS (TOC)
  • IN-BUILT ADVANCED SEARCH OPTION
  • ADVANCED CUSTOMIZATION OPTION
  • FULLY COMPATIBLE WITH GUTENBERG EDITOR

HelpDocs videos

No HelpDocs videos yet. You could help us improve this page by suggesting one.

Add video

BetterDocs videos

+ Add

Add A Knowledge Base To WordPress - BetterDocs First Impressions

More videos:

  • Review - BetterDocs – A Knowledge Base For Your Site
  • Review - BetterDocs Plugin Review - Lifetime AppSumo Deal

Category Popularity

0-100% (relative to HelpDocs and BetterDocs)

HelpDocs

BetterDocs

Customer Support
100 100%
Customer Support
0% 0
Knowledge Base
0 0%
Knowledge Base
100% 100
Customer Service
100 100%
Customer Service
0% 0
CRM
0 0%
CRM
100% 100

Questions and Answers

As answered by people managing HelpDocs and BetterDocs.

Who are some of the biggest customers of your product?

BetterDocs's answer:

-Stanford University- https://www.stanford.edu/ -Excelsior University- https://www.excelsior.edu/ -xAmplify- https://xamplify.com.au/ -GoFeels- https://gofeels.com/ -Kummuni- https://kummuni.com/

How would you describe your primary audience?

BetterDocs's answer:

Educational sites, e-commerce sites, Product Documentation sites

User comments

Share your experience with using HelpDocs and BetterDocs. For example, how are they different and which one is better?
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Social recommendations and mentions

Based on our record, HelpDocs seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

HelpDocs mentions (2)

  • Can't find a nocode solution for a simple knowledge base
    You should consider no-code solutions specifically built for the knowledge base. We're using https://helpdocs.io/ with good results. It supports sections. Source: over 2 years ago
  • Problem with accessing glorious.helpdocs.io
    I have tried my glorious account email, pass to log in, but it failed. Also created a helpdocs.io account, which I tried to use to log in, but it fails on this page. Source: over 3 years ago

BetterDocs mentions (0)

We have not tracked any mentions of BetterDocs yet. Tracking of BetterDocs recommendations started around Mar 2021.

What are some alternatives?

When comparing HelpDocs and BetterDocs, you can also consider the following products

Malcolm App - Customer self-service made easy

EazyDocs - Most Powerful Knowledge base Builder WordPress Plugin

Typeform - Create beautiful, next-generation online forms with Typeform, the form & survey builder that makes asking questions easy & human on any device. Try it FREE!

Docusaurus - Easy to maintain open source documentation websites

Zendesk Support - Social Customer Support and Help Desk and Ticketing

Document360 - Self-service knowledge base software focused on SaaS Products & Enterprise Software Projects.

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