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Get UserDesk VS ShellNewHandler

Compare Get UserDesk VS ShellNewHandler and see what are their differences

Get UserDesk

Let non-IT staff handle routine M365 tasks safely. Full audit trail, zero credentials stored, revoke access in one click.

Rating
0 reviews
Pricing
Paid Free trial $59 / Monthly (Up to 50 M365 users)
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Alternatives Is it good?
ShellNewHandler

SourceForge.net: ShellNewHandler details page

Rating
0 reviews
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Alternatives Is it good?
Cyclr
Powerful SaaS integration toolkit for SaaS developers - create, amplify, manage and publish native integrations from within your app with Cyclr's flexible Embedded iPaaS. sponsored
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Based on our record, ShellNewHandler seems to be more popular. It has been mentioned 2 times since March 2021.

social mentions
0 vs 2
User Management popularity
100% vs 0%

Base details

Website, pricing, platforms and company facts side by side.

Get UserDesk
ShellNewHandler
Website getuserdesk.com sourceforge.net
Pricing
Paid Free trial $59 / Monthly (Up to 50 M365 users) Official pricing
—
Platforms
Web
—
Listed in
User Management Help Desk Solutions Microsoft 365 SharePoint +1
Cloud Storage Monitoring Tools File Sharing Website Monitoring +1

Features and specs

What each product offers, as listed by its team.

Get UserDesk 6 features
ShellNewHandler 0 features
  • Multi-tenant architecture
    Built for MSPs managing many client M365 tenants from a single console
  • Zero credentials stored
    All M365 access via delegated Microsoft Entra permissions; no client passwords ever touch UserDesk
  • Full audit trail
    Every delegated action logged with user attribution and timestamps, exportable for client compliance reporting
  • One-click revocation
    Disable delegated access instantly across all clients from a central admin console
  • Role-scoped delegation
    Grant specific task permissions per user per client (e.g., HR can manage onboarding only, office manager can manage DLs only)
  • Microsoft Graph integration
    All M365 operations via official Graph API — no PowerShell scripts, no admin center access, no credential proxying

No features have been listed yet.

Analysis

An editorial look at what each product does well and who it suits.

Get UserDesk
ShellNewHandler

Overall verdict

  • Based on available information, GetUserDesk appears to be a customer support and helpdesk solution designed to streamline customer communication, though you should verify its current features and reviews directly on getuserdesk.com before committing.

Why this product is good

  • Centralizes customer support requests into a single, manageable dashboard
  • Aims to improve response times and team collaboration on tickets
  • Typically offers automation features to reduce repetitive support tasks
  • May integrate with common communication channels like email and chat
  • Can help small and growing teams organize customer interactions more efficiently

Recommended for

  • Small to medium-sized businesses seeking an affordable helpdesk solution
  • Startups looking to organize customer support from the ground up
  • Support teams wanting to consolidate multiple communication channels
  • Companies aiming to improve customer response times and satisfaction
  • SaaS businesses needing streamlined ticket management

Overall verdict

  • ShellNewHandler is a niche, lightweight utility hosted on SourceForge designed to give users more control over the Windows 'New' context menu (the ShellNew menu). It can be considered good for its specific narrow use case, but it is an older, minimally maintained tool that may not suit all users, especially those on modern Windows versions.

Why this product is good

  • Provides direct control over customizing the Windows right-click 'New' menu, allowing users to add or remove file type entries
  • Lightweight and free, without bundled bloatware typical of some other free utilities
  • Simple and focused in scope, making it easy to understand for its specific purpose
  • Open distribution via SourceForge allows transparency and no-cost access

Recommended for

  • Power users who want to declutter or customize the Windows New context menu
  • IT administrators managing standardized desktop environments across multiple machines
  • Users comfortable with older utility-style tools and Windows registry-related tweaks
  • Not recommended for casual users seeking modern, actively supported software with regular updates

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
Get UserDesk
ShellNewHandler
100% 100%
User Management
0% 0%
0% 0%
Cloud Storage
100% 100%
100% 100%
SharePoint
0% 0%
0% 0%
Monitoring Tools
100% 100%

Questions & Answers

As answered by people managing Get UserDesk and ShellNewHandler.

What makes your product unique?

Get UserDesk's answer

UserDesk inverts the usual M365 admin pattern. Instead of routing every routine ticket: password resets, license assignments, group changes, distribution list updates - to an overworked help desk, UserDesk gives delegated approvers at each client just enough UI to handle their own routine work safely. No credentials stored. Full audit trail. One-click revocation. The person closest to the decision makes it: faster for the client, less load for the MSP, no security trade-off.

What's the story behind your product?

Get UserDesk's answer

Built by an MSP operator who spent years watching L1 techs burn hours on the same handful of M365 ticket categories: password resets, license changes, DL adds. The pattern was always the same: someone at the client already knew the answer. They just had no safe way to act on it. UserDesk is the safe way to act on it.

Why should a person choose your product over its competitors?

Get UserDesk's answer

Most M365 admin tools (AdminDroid, CoreView, BetterCloud, ManageEngine M365 Manager Plus) are built for internal IT teams managing a single tenant. UserDesk is built for MSPs managing many client tenants. Multi-tenant architecture, per-client delegated approval flows, and per-client audit trails are core, not bolt-ons. Pricing scales with delegates, not with managed user.. MSPs don't pay for every end user at every client they support.

How would you describe the primary audience of your product?

Get UserDesk's answer

Small and mid-size MSPs running M365 administration for portfolios of 5–50 clients, with each client typically 50–2,000 seats. The L1 ticket queue is dominated by password resets, license changes, distribution list adds, and onboarding/offboarding work. Operators who want to free up tech capacity without giving client staff direct M365 admin permissions.

Which are the primary technologies used for building your product?

Get UserDesk's answer

Next.js (React) frontend with TypeScript. Node.js backend. All M365 operations go through Microsoft Graph API. Authentication via Microsoft Entra ID with OAuth 2.0 - credentials are never stored, every action executes through delegated, scoped permissions per tenant.

User comments

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Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

Get UserDesk 0 mentions
ShellNewHandler 2 mentions

Tracking Get UserDesk since May 2026.

  • I recently got libreoffice, but now the new option in right click looks like a mess. Can someone help me get rid of them please?
    Use Shell New Handler. Run the portable app and simply untick the items you don't want to appear in your new context menu. Source: about 4 years ago
  • This menu should be easy to add/remove programs to... Who is really creating Access Databases from this menu often enough to keep it here? (Not me!) Is there an easy way to edit this?
    I've always used ShellNewHandler for this. It's a really simple portable utility that allows you to remove most of the items from that menu. Tested it out on Windows 11 and it's still compatible. Source: over 5 years ago

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