Get UserDesk
Let non-IT staff handle routine M365 tasks safely. Full audit trail, zero credentials stored, revoke access in one click.
Let non-IT staff handle routine M365 tasks safely. Full audit trail, zero credentials stored, revoke access in one click.
This page is designed to help you find out whether Get UserDesk is good and if it is the right choice for you.
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Multi-tenant architecture
Built for MSPs managing many client M365 tenants from a single console
Zero credentials stored
All M365 access via delegated Microsoft Entra permissions; no client passwords ever touch UserDesk
Full audit trail
Every delegated action logged with user attribution and timestamps, exportable for client compliance reporting
One-click revocation
Disable delegated access instantly across all clients from a central admin console
Role-scoped delegation
Grant specific task permissions per user per client (e.g., HR can manage onboarding only, office manager can manage DLs only)
Microsoft Graph integration
All M365 operations via official Graph API — no PowerShell scripts, no admin center access, no credential proxying
UserDesk inverts the usual M365 admin pattern. Instead of routing every routine ticket: password resets, license assignments, group changes, distribution list updates - to an overworked help desk, UserDesk gives delegated approvers at each client just enough UI to handle their own routine work safely. No credentials stored. Full audit trail. One-click revocation. The person closest to the decision makes it: faster for the client, less load for the MSP, no security trade-off.
Built by an MSP operator who spent years watching L1 techs burn hours on the same handful of M365 ticket categories: password resets, license changes, DL adds. The pattern was always the same: someone at the client already knew the answer. They just had no safe way to act on it. UserDesk is the safe way to act on it.
Most M365 admin tools (AdminDroid, CoreView, BetterCloud, ManageEngine M365 Manager Plus) are built for internal IT teams managing a single tenant. UserDesk is built for MSPs managing many client tenants. Multi-tenant architecture, per-client delegated approval flows, and per-client audit trails are core, not bolt-ons. Pricing scales with delegates, not with managed user.. MSPs don't pay for every end user at every client they support.
Small and mid-size MSPs running M365 administration for portfolios of 5–50 clients, with each client typically 50–2,000 seats. The L1 ticket queue is dominated by password resets, license changes, distribution list adds, and onboarding/offboarding work. Operators who want to free up tech capacity without giving client staff direct M365 admin permissions.
Next.js (React) frontend with TypeScript. Node.js backend. All M365 operations go through Microsoft Graph API. Authentication via Microsoft Entra ID with OAuth 2.0 - credentials are never stored, every action executes through delegated, scoped permissions per tenant.
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