Software Alternatives, Accelerators & Startups

Gaspar AI VS Intercom

Compare Gaspar AI VS Intercom and see what are their differences

Gaspar AI logo Gaspar AI

Your AI partner on Slack & MS Teams to optimize service desk operations and make employees more productive by auto-resolving IT & HR issues and automating workflows for repetitive tasks and processes.

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
  • Gaspar AI Landing page
    Landing page //
    2023-06-13

Gaspar, our AI Virtual Agent, is built from the ground up to work in Slack, MS Teams & JSM portal and to seamlessly integrate on top of a company’s existing applications – so no switching costs. From Day One, it can automatically and instantly answer up to 40% of employee requests without human involvement. It offers more than 100+ automations thanks to more than 30 software integrations. It can be deployed in as little as 30 minutes.
It uses AI and a Large Language Model to understand user intent and context and solve employee issues, thus dramatically reducing ticket volume and manual work.

With Gaspar's AI capabilities end users are able to: -Resolve instantly and without creating a ticket repetitive support requests. -Get human-like, accurate answers with no need to search the knowledge base. -Approve or decline requests on Slack, MS Teams, JSM

And your Service Desk team can: -Save time by deflecting tickets to work on strategic projects -Log & manage tickets directly from Slack, MS Teams or JSM -Follow up the process on Slack, MS Teams or JSM

Main automations: -Password Reset
-Account creation, addition, removal & suspension
-Calendar access
-People addition to or removal from channels
-Folder & license management
-Group creation, user addition & removal
-Time off request

The platform includes Workflow Automation to help teams build and automate workflows for repetitive processes, such as employee onboarding & offboarding.

It also offers Proactive Insights: it analyzes employee issues to present performance insights and actionable to-dos. A company can thus identify automation opportunities and information gaps in the knowledge base.

Finally, with our ChatGPT integration and advanced dialog management employees engage in human-like, interactive conversations with our chatbot and get accurate responses. It can be integrated on top of Jira Service Management, ServiceNow, Freshservice and most ITSM platforms. Learn more at gaspar.ai

  • Intercom Landing page
    Landing page //
    2023-07-05

Gaspar AI

Website
gaspar.ai
$ Details
paid Free Trial $2.26 / Monthly (per user (11-100 users, then discounted pricing))
Release Date
-

Intercom

$ Details
-
Release Date
2011 January
Startup details
Country
United States
State
California
Founder(s)
Ciaran Lee
Employees
500 - 999

Gaspar AI features and specs

  • Generative AI-based responses to questions: yes
  • Automated Password resets: yes
  • Knowledge base optimization: yes
  • Onboarding/offboarding automated workflows: yes
  • Automated approvals: yes
  • Seamless ticket creation: yes
  • Proactive insights: yes

Intercom features and specs

No features have been listed yet.

Gaspar AI videos

Gaspar AI teaser video

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Category Popularity

0-100% (relative to Gaspar AI and Intercom)
Service Desk
100 100%
0% 0
Customer Support
0 0%
100% 100
Employee Service Desk
100 100%
0% 0
CRM
0 0%
100% 100

Questions and Answers

As answered by people managing Gaspar AI and Intercom.

What makes your product unique?

Gaspar AI's answer

  • OpenAI integrated Service Desk software
  • ChatGPT integration and advanced dialog management for human-like, interactive conversations and accurate solutions
  • Multi-channel support: AI chatbot trained on LLM built to work seamlessly on Slack, MS Teams and JSM support portal
  • Unique combination of Conversational AI and Workflow Automation
  • The only chatbot available for JSM support portal
  • Auto-resolution of issues, not just user guidance or deflection through solution articles
  • Deployment in as little as 30 minutes
  • A platform that can be tailored to each company’s unique needs and preferences about self-service levels
  • 100+ automations backed by multiple integrations
  • Effective and optimized knowledge management thanks to Analytics and Proactive Insights

Which are the primary technologies used for building your product?

Gaspar AI's answer

Gaspar AI offers a chatbot trained on LLM and Workflow Automation. It uses advanced Generative AI, machine learning (ML) and Natural Language Processing (NLP) techniques, in order to automatically resolve employee issues within seconds and automate repetitive tasks and workflows.

Why should a person choose your product over its competitors?

Gaspar AI's answer

  • Gaspar AI is the only chatbot working on Slack, MS Teams AND Jira - in fact, it is the only one available for the Jira portal.
  • ChatGPT integration and advanced dialog management capabilities for humanized conversations and experiences
  • Deployment time is just 30 minutes, unlike most competitors which require at least 6 weeks to be deployed.
  • Singular focus: Virtual Agent is Gaspar AI’s core product, so we maintain a much tighter focal point. We prioritize dedicating our time, energy, and resources to ensure the success of our customers' AI initiatives and adapt swiftly to the changing demands of this emerging field. 

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Gaspar AI and Intercom

Gaspar AI Reviews

We have no reviews of Gaspar AI yet.
Be the first one to post

Intercom Reviews

  1. An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com
15 best user onboarding software you need to try in 2023
With a focus on conversation, Intercom personalizes more of the user tour experience, including the use of mini-avatars of your employees and chatbot integration to deliver FAQs in a more interactive way. Intercom aim to bring more two-way dialogue back into onboarding, something that can be neglected in other systems.

Social recommendations and mentions

Based on our record, Intercom seems to be more popular. It has been mentiond 6 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Gaspar AI mentions (0)

We have not tracked any mentions of Gaspar AI yet. Tracking of Gaspar AI recommendations started around Jun 2023.

Intercom mentions (6)

  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: over 1 year ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 2 years ago
  • What PRODUCT TOUR software do you like for an early SaaS?
    If you're looking at it to guide new users through onboarding, Intercom is pretty good. Source: about 2 years ago
View more

What are some alternatives?

When comparing Gaspar AI and Intercom, you can also consider the following products

Rezolve.ai - Transform Employee Experience With Powerful AI Service Desk Within MS Teams. Don’t Track. Auto-resolve Issues.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

SysAid - Transform your IT service delivery with SysAid's seamless automation, ensuring a consistently exceptional experience for all users effortlessly

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

EcholoN - Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management

Drift - A messaging app that helps you grow your business.