Gaspar, our AI Virtual Agent, is built from the ground up to work in Slack, MS Teams & JSM portal and to seamlessly integrate on top of a company’s existing applications – so no switching costs. From Day One, it can automatically and instantly answer up to 40% of employee requests without human involvement. It offers more than 100+ automations thanks to more than 30 software integrations. It can be deployed in as little as 30 minutes.
It uses AI and a Large Language Model to understand user intent and context and solve employee issues, thus dramatically reducing ticket volume and manual work.
With Gaspar's AI capabilities end users are able to: -Resolve instantly and without creating a ticket repetitive support requests. -Get human-like, accurate answers with no need to search the knowledge base. -Approve or decline requests on Slack, MS Teams, JSM
And your Service Desk team can: -Save time by deflecting tickets to work on strategic projects -Log & manage tickets directly from Slack, MS Teams or JSM -Follow up the process on Slack, MS Teams or JSM
Main automations:
-Password Reset
-Account creation, addition, removal & suspension
-Calendar access
-People addition to or removal from channels
-Folder & license management
-Group creation, user addition & removal
-Time off request
The platform includes Workflow Automation to help teams build and automate workflows for repetitive processes, such as employee onboarding & offboarding.
It also offers Proactive Insights: it analyzes employee issues to present performance insights and actionable to-dos. A company can thus identify automation opportunities and information gaps in the knowledge base.
Finally, with our ChatGPT integration and advanced dialog management employees engage in human-like, interactive conversations with our chatbot and get accurate responses. It can be integrated on top of Jira Service Management, ServiceNow, Freshservice and most ITSM platforms. Learn more at gaspar.ai
No features have been listed yet.
Gaspar AI's answer
Gaspar AI's answer
Gaspar AI offers a chatbot trained on LLM and Workflow Automation. It uses advanced Generative AI, machine learning (ML) and Natural Language Processing (NLP) techniques, in order to automatically resolve employee issues within seconds and automate repetitive tasks and workflows.
Gaspar AI's answer
Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.
Based on our record, Intercom seems to be more popular. It has been mentiond 6 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: over 1 year ago
I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 2 years ago
My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 2 years ago
If you're looking at it to guide new users through onboarding, Intercom is pretty good. Source: about 2 years ago
Rezolve.ai - Transform Employee Experience With Powerful AI Service Desk Within MS Teams. Don’t Track. Auto-resolve Issues.
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
SysAid - Transform your IT service delivery with SysAid's seamless automation, ensuring a consistently exceptional experience for all users effortlessly
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
EcholoN - Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management
Drift - A messaging app that helps you grow your business.