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Gaspar AI
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Your AI partner on Slack & MS Teams to optimize service desk operations and make employees more productive by auto-resolving IT & HR issues and automating workflows for repetitive tasks and processes.
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Description
Gaspar, our AI Virtual Agent, is built from the ground up to work in Slack, MS Teams & JSM portal and to seamlessly integrate on top of a company’s existing applications – so no switching costs. From Day One, it can automatically and instantly answer up to 40% of employee requests without human involvement. It offers more than 100+ automations thanks to more than 30 software integrations. It can be deployed in as little as 30 minutes. It uses AI and a Large Language Model to understand user intent and context and solve employee issues, thus dramatically reducing ticket volume and manual work. With Gaspar's AI capabilities end users are able to: -Resolve instantly and without creating a ticket repetitive support requests. -Get human-like, accurate answers with no need to search the knowledge base. -Approve or decline requests on Slack, MS Teams, JSM And your Service Desk team can: -Save time by deflecting tickets to work on strategic projects -Log & manage tickets directly from Slack, MS Teams or JSM -Follow up the process on Slack, MS Teams or JSM Main automations: -Password Reset -Account creation, addition, removal & suspension -Calendar access -People addition to or removal from channels -Folder & license management -Group creation, user addition & removal -Time off request The platform includes Workflow Automation to help teams build and automate workflows for repetitive processes, such as employee onboarding & offboarding. It also offers Proactive Insights: it analyzes employee issues to present performance insights and actionable to-dos. A company can thus identify automation opportunities and information gaps in the knowledge base. Finally, with our ChatGPT integration and advanced dialog management employees engage in human-like, interactive conversations with our chatbot and get accurate responses. It can be integrated on top of Jira Service Management, ServiceNow, Freshservice and most ITSM platforms. Learn more at gaspar.ai
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When was Gaspar AI released? Please use the first day of the month if you don't remember the exact date.
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