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Gaspar AI VS Freshdesk

Compare Gaspar AI VS Freshdesk and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
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Gaspar AI logo Gaspar AI

Your AI partner on Slack & MS Teams to optimize service desk operations and make employees more productive by auto-resolving IT & HR issues and automating workflows for repetitive tasks and processes.

Freshdesk logo Freshdesk

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
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  • Gaspar AI Landing page
    Landing page //
    2023-06-13

Gaspar, our AI Virtual Agent, is built from the ground up to work in Slack, MS Teams & JSM portal and to seamlessly integrate on top of a company’s existing applications – so no switching costs. From Day One, it can automatically and instantly answer up to 40% of employee requests without human involvement. It offers more than 100+ automations thanks to more than 30 software integrations. It can be deployed in as little as 30 minutes.
It uses AI and a Large Language Model to understand user intent and context and solve employee issues, thus dramatically reducing ticket volume and manual work.

With Gaspar's AI capabilities end users are able to: -Resolve instantly and without creating a ticket repetitive support requests. -Get human-like, accurate answers with no need to search the knowledge base. -Approve or decline requests on Slack, MS Teams, JSM

And your Service Desk team can: -Save time by deflecting tickets to work on strategic projects -Log & manage tickets directly from Slack, MS Teams or JSM -Follow up the process on Slack, MS Teams or JSM

Main automations: -Password Reset
-Account creation, addition, removal & suspension
-Calendar access
-People addition to or removal from channels
-Folder & license management
-Group creation, user addition & removal
-Time off request

The platform includes Workflow Automation to help teams build and automate workflows for repetitive processes, such as employee onboarding & offboarding.

It also offers Proactive Insights: it analyzes employee issues to present performance insights and actionable to-dos. A company can thus identify automation opportunities and information gaps in the knowledge base.

Finally, with our ChatGPT integration and advanced dialog management employees engage in human-like, interactive conversations with our chatbot and get accurate responses. It can be integrated on top of Jira Service Management, ServiceNow, Freshservice and most ITSM platforms. Learn more at gaspar.ai

  • Freshdesk Landing page
    Landing page //
    2022-01-28

Gaspar AI features and specs

  • Generative AI-based responses to questions: yes
  • Automated Password resets: yes
  • Knowledge base optimization: yes
  • Onboarding/offboarding automated workflows: yes
  • Automated approvals: yes
  • Seamless ticket creation: yes
  • Proactive insights: yes

Freshdesk features and specs

No features have been listed yet.

Gaspar AI videos

+ Add

Gaspar AI teaser video

Freshdesk videos

+ Add

Best Free Helpdesk Ticket System - Freshdesk Setup Tutorial, How I Use It, Why You Should....

More videos:

  • Demo - Freshdesk Mint Demo: Understanding the basics of the helpdesk
  • Review - Freshdesk Mint Overview
  • Review - Freshdesk Review: Is It Good?
  • Review - Freshdesk vs Zendesk: Choosing Between the Leaders on the Market
  • Review - Freshdesk Review: Client Friendly Ticketing System
  • Review - Freshdesk Review 2022 | Best Customer Service Software
  • Review - Freshdesk Review

Category Popularity

0-100% (relative to Gaspar AI and Freshdesk)

Gaspar AI

Freshdesk

Service Desk
100 100%
Service Desk
0% 0
Customer Support
0 0%
Customer Support
100% 100
Employee Service Desk
100 100%
Employee Service Desk
0% 0
Help Desk
0 0%
Help Desk
100% 100

Questions and Answers

As answered by people managing Gaspar AI and Freshdesk.

What makes your product unique?

Gaspar AI's answer

  • OpenAI integrated Service Desk software
  • ChatGPT integration and advanced dialog management for human-like, interactive conversations and accurate solutions
  • Multi-channel support: AI chatbot trained on LLM built to work seamlessly on Slack, MS Teams and JSM support portal
  • Unique combination of Conversational AI and Workflow Automation
  • The only chatbot available for JSM support portal
  • Auto-resolution of issues, not just user guidance or deflection through solution articles
  • Deployment in as little as 30 minutes
  • A platform that can be tailored to each company’s unique needs and preferences about self-service levels
  • 100+ automations backed by multiple integrations
  • Effective and optimized knowledge management thanks to Analytics and Proactive Insights

Which are the primary technologies used for building your product?

Gaspar AI's answer

Gaspar AI offers a chatbot trained on LLM and Workflow Automation. It uses advanced Generative AI, machine learning (ML) and Natural Language Processing (NLP) techniques, in order to automatically resolve employee issues within seconds and automate repetitive tasks and workflows.

Why should a person choose your product over its competitors?

Gaspar AI's answer

  • Gaspar AI is the only chatbot working on Slack, MS Teams AND Jira - in fact, it is the only one available for the Jira portal.
  • ChatGPT integration and advanced dialog management capabilities for humanized conversations and experiences
  • Deployment time is just 30 minutes, unlike most competitors which require at least 6 weeks to be deployed.
  • Singular focus: Virtual Agent is Gaspar AI’s core product, so we maintain a much tighter focal point. We prioritize dedicating our time, energy, and resources to ensure the success of our customers' AI initiatives and adapt swiftly to the changing demands of this emerging field. 

User comments

Share your experience with using Gaspar AI and Freshdesk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Gaspar AI and Freshdesk

Gaspar AI Reviews

We have no reviews of Gaspar AI yet.
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Freshdesk Reviews

  1. Does what it says on the box

    Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

    My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

    🏁 Competitors: HelpScout, Zendesk
    👍 Pros:    Straightforward|Free basic plan
    👎 Cons:    Missing a feature
10 Best Freshdesk Alternatives for Businesses in 2024
Certainly, Freshdesk can prove beneficial for specific businesses, but it may not be suitable for everyone. The extensive list of features, while initially appealing, presents a major challenge, as most teams only utilize a handful of specialized capabilities, rendering the rest unnecessary.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If you’re in the market for help desk software, you’ve probably heard of Freshdesk — or maybe you’re already using it. Whatever the case, you might not be aware of how Freshdesk’s competitors compare.
Source: www.helpscout.com
Top 13 Freshdesk alternatives and competitors for 2024
Freshworks offers a suite of cloud-based tools that includes Freshdesk, its customer support software. Freshdesk allows businesses to manage customer requests and handle issues with its ticketing system. It supports multiple channels, like email, phone, and chat. Teams can automate ticket assignments and set automatic email notifications to notify customers of changes to...
Source: www.zendesk.com
alternatives to Tawk.to - Tiledesk Free Live Chat
Freshdesk is a powerful customer service software that offers Freshchat. It is among the best alternatives to Tawk.to, which provides other tools too, and indeed it is an all-inclusive tool in the customer service industry. Like Tawk.to, it doesn’t support on-premise and is not open-source, but it supports automation and many helpful integrations like WhatsApp and Facebook...
Source: tiledesk.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
Some features offered by Freshdesk include automated workflows and field service management. It’s also a metric-rich platform that provides useful reports. Of course, it offers live chat but also ticketing, email, and phone support. The AI-powered chatbot is well-regarded by customers, but some of its other features are even more widely appreciated.
Source: www.tidio.com

Social recommendations and mentions

Based on our record, Freshdesk seems to be more popular. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Gaspar AI mentions (0)

We have not tracked any mentions of Gaspar AI yet. Tracking of Gaspar AI recommendations started around Jun 2023.

Freshdesk mentions (12)

  • Moog support?
    When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago
  • CMS with ticketing support
    What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago
  • Need help picking a ticketing system
    Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
  • Beware, read carefully and make conclusions
    Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
  • What Ticket Systems do ya'll use?
    We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
View more

What are some alternatives?

When comparing Gaspar AI and Freshdesk, you can also consider the following products

Rezolve.ai - Transform Employee Experience With Powerful AI Service Desk Within MS Teams. Don’t Track. Auto-resolve Issues.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

SysAid - Transform your IT service delivery with SysAid's seamless automation, ensuring a consistently exceptional experience for all users effortlessly

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

EcholoN - Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

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