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Freshdesk VS Zenmap

Compare Freshdesk VS Zenmap and see what are their differences

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Contents:
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  2. » Videos
  3. » Reviews
  4. » Alternatives

Freshdesk logo Freshdesk

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Zenmap logo Zenmap

Zenmap is the official cross-platform GUI for the Nmap Security Scanner.
  • Freshdesk Landing page
    Landing page //
    2022-01-28
  • Zenmap Landing page
    Landing page //
    2022-04-01

Freshdesk features and specs

  • User-Friendly Interface
    Freshdesk features an intuitive, easy-to-navigate interface, making it accessible for users of all technical skill levels. The streamlined design helps improve productivity and reduces the time needed for training.
  • Comprehensive Feature Set
    Freshdesk offers a wide range of features including ticketing, automation, analytics, and integrations. These tools help businesses manage their customer support operations efficiently.
  • Multi-Channel Support
    Freshdesk supports various communication channels such as email, phone, chat, social media, and more, enabling businesses to provide seamless customer service across multiple platforms.
  • Customizable
    The platform allows for a high degree of customization, enabling businesses to tailor the software to fit their specific needs with custom workflows, fields, and rules.
  • Scalability
    Freshdesk is suitable for businesses of all sizes, from small startups to large enterprises. Its scalable nature means you can add more features and functionalities as your business grows.
  • Reliable Support
    Freshdesk offers reliable customer support to its users. Support channels include live chat, email, and a comprehensive knowledge base, ensuring issues are resolved promptly.

Zenmap features and specs

  • User-friendly Interface
    Zenmap provides a graphical interface that makes it easier for users to conduct network scans without needing to memorize command-line options.
  • Visualization Tools
    It includes tools for visualizing scan results, such as network topology diagrams, which can help in understanding network structure and vulnerabilities.
  • Profile Management
    Supports saving scan configurations as profiles, enabling quick re-runs of common scans with predefined settings.
  • Cross-Platform Compatibility
    Zenmap is available for multiple operating systems including Windows, Linux, and macOS, making it versatile for different environments.
  • Integration with Nmap
    Leverages the powerful capabilities of Nmap, a well-known network scanning tool, providing advanced scanning options and performance.

Possible disadvantages of Zenmap

  • Performance Overhead
    The graphical interface can add additional performance overhead compared to the command-line version of Nmap, which may be noticeable during large scans.
  • Learning Curve
    Despite its graphical interface, Zenmap still requires a certain level of understanding about network scanning concepts and Nmap parameters to effectively use it.
  • Limited Customization
    While it supports many Nmap features, some advanced customization options available in the command-line version may be less accessible or harder to implement in Zenmap.
  • Security Risks
    Running a graphical network scanning tool can attract unwanted attention on shared or monitored systems as it might appear in process lists or leave trace logs, potentially indicating a security tool is being used.
  • Complexity in Large Data Sets
    When dealing with very large data sets or complex networks, the visual output can become cluttered or difficult to interpret efficiently.

Analysis of Freshdesk

Overall verdict

  • Freshdesk by Freshworks is considered a good customer support software by many users.

Why this product is good

  • User-Friendly Interface: Freshdesk offers an intuitive and easy-to-navigate interface that simplifies customer support management.
  • Scalability: It provides solutions suitable for small businesses to larger enterprises, offering scalability as business needs grow.
  • Rich Features: The software comes with a wide array of features such as ticketing, automated workflow, self-service portals, and multi-channel communication.
  • Integration Capabilities: Freshdesk integrates seamlessly with a variety of third-party applications, enhancing its functionality and adaptability.
  • Affordability: Compared to other customer support platforms, Freshdesk offers competitive pricing with a range of plans to suit different budgets.
  • Positive Customer Reviews: Many users highlight Freshdesk’s customer support and consistent performance as strong points.

Recommended for

  • Small to Medium-sized Businesses: Due to its cost-effectiveness and scalability, Freshdesk is well-suited for SMEs.
  • Customer Support Teams: For teams aiming to streamline their support operations with a reliable ticketing system.
  • Businesses Requiring Multi-Channel Support: Companies that need to manage inquiries from multiple communication channels efficiently.
  • Startups: Offers the necessary tools without overwhelming complexity, making it ideal for growing teams.

Analysis of Zenmap

Overall verdict

  • Yes, Zenmap is a good tool.

Why this product is good

  • Zenmap is the official graphical user interface (GUI) for the Nmap Security Scanner, which is highly regarded for its ability to discover hosts and services on a computer network. Zenmap simplifies Nmap's complex functionality, making it more accessible to users who may not be as comfortable with command-line operations. It provides features such as network inventory, managing service upgrade schedules, and monitoring host or service uptime. Additionally, Zenmap is open-source and supports multiple operating systems, making it flexible and widely available.

Recommended for

  • Network administrators who need to map out or monitor their networks.
  • Security professionals performing security audits or vulnerability assessments.
  • IT personnel responsible for managing enterprise networks.
  • Enthusiasts interested in learning more about network security and scanning techniques.

Freshdesk videos

+ Add

Best Free Helpdesk Ticket System - Freshdesk Setup Tutorial, How I Use It, Why You Should....

More videos:

  • Demo - Freshdesk Mint Demo: Understanding the basics of the helpdesk
  • Review - Freshdesk Mint Overview
  • Review - Freshdesk Review: Is It Good?
  • Review - Freshdesk vs Zendesk: Choosing Between the Leaders on the Market
  • Review - Freshdesk Review: Client Friendly Ticketing System
  • Review - Freshdesk Review 2022 | Best Customer Service Software
  • Review - Freshdesk Review

Zenmap videos

+ Add

Scan for Open Ports w/ Zenmap - Review

More videos:

  • Tutorial - Zenmap Tutorial - Network Scanning Tool

Category Popularity

0-100% (relative to Freshdesk and Zenmap)

Freshdesk

Zenmap

Customer Support
100 100%
Customer Support
0% 0
Security
0 0%
Security
100% 100
Help Desk
100 100%
Help Desk
0% 0
Monitoring Tools
0 0%
Monitoring Tools
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Freshdesk and Zenmap

Freshdesk Reviews

  1. Brian Howard
    · Owner at BarSight ·
    Does what it says on the box

    Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

    My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

    🏁 Competitors: HelpScout, Zendesk
    👍 Pros:    Straightforward|Free basic plan
    👎 Cons:    Missing a feature
9 Best Tidio Alternatives Compared
Freshdesk, like Tidio, focuses on delivering efficient customer support solutions with a mix of automation and real-time interaction features. This platform provides a comprehensive help desk with multichannel support, including email, phone, chat, and social media, along with advanced ticketing systems and workflow automation.
Source: www.tidio.com
10 Best Freshdesk Alternatives for Businesses in 2024
Certainly, Freshdesk can prove beneficial for specific businesses, but it may not be suitable for everyone. The extensive list of features, while initially appealing, presents a major challenge, as most teams only utilize a handful of specialized capabilities, rendering the rest unnecessary.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If you’re in the market for help desk software, you’ve probably heard of Freshdesk — or maybe you’re already using it. Whatever the case, you might not be aware of how Freshdesk’s competitors compare.
Source: www.helpscout.com
Top 13 Freshdesk alternatives and competitors for 2024
Freshworks offers a suite of cloud-based tools that includes Freshdesk, its customer support software. Freshdesk allows businesses to manage customer requests and handle issues with its ticketing system. It supports multiple channels, like email, phone, and chat. Teams can automate ticket assignments and set automatic email notifications to notify customers of changes to...
Source: www.zendesk.com
alternatives to Tawk.to - Tiledesk Free Live Chat
Freshdesk is a powerful customer service software that offers Freshchat. It is among the best alternatives to Tawk.to, which provides other tools too, and indeed it is an all-inclusive tool in the customer service industry. Like Tawk.to, it doesn’t support on-premise and is not open-source, but it supports automation and many helpful integrations like WhatsApp and Facebook...
Source: tiledesk.com

Zenmap Reviews

15 Best Nmap Alternatives Network Security Scanner
The aim of the Zenmap app is to learning the Nmap tool easy for newbies to use and at the same time giving the best-advanced features to Nmap professionals.
Source: technicalustad.com
Top 5 Best Port Scanners
Zenmap is not a new port scanner, but the official NMAP Front End interface (GUI). For those who are not familiar with command line terminals, Nmap creators launched this GUI release that will allow you to scan remote hosts in a fancy and friendly way.
Source: securitytrails.com

Social recommendations and mentions

Freshdesk might be a bit more popular than Zenmap. We know about 12 links to it since March 2021 and only 11 links to Zenmap. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Freshdesk mentions (12)

  • Moog support?
    When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: over 1 year ago
  • CMS with ticketing support
    What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: over 1 year ago
  • Need help picking a ticketing system
    Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 2 years ago
  • Beware, read carefully and make conclusions
    Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 2 years ago
  • What Ticket Systems do ya'll use?
    We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 3 years ago
View more

Zenmap mentions (11)

  • Upgrading my opnsense setup. Today I am trying to give names to all my devices checking what is connected to my network, need help.
    Another way would be to use nmap from a Linux machine or virtual machine using: $ sudo nmap 192.168.0.1/24 where the subnet address is replaced with yours. They have a graphic interface, that I haven't used, but you might want to test it. It's called zenmap https://nmap.org/zenmap/. Source: about 2 years ago
  • What is this eye icon on the taskbar? Never seen it before.
    I agree with this but the eye is not exactly the same. https://nmap.org/zenmap/. Source: over 2 years ago
  • SSL / TLS scanning utility (internal) ?
    There's also the GUI version if you want. https://nmap.org/zenmap/. Source: almost 3 years ago
  • If OpenSSL Were a GUI
    I... Kind of like it? Not the fact that using such a GUI would be almost impossible, like the humorous example of an "engineer oriented UI" in the Silicon Valley series https://www.reddit.com/r/SiliconValleyHBO/comments/4nvvnl/pied_pipers_easytouse_tools/ which might be confusing for most people. But rather the fact that all of the complexity the software has is laid bare, so that nobody could mistakenly assume... - Source: Hacker News / almost 3 years ago
  • Share your greatest free tools
    I'll have to give Advanced IP Scanner a look to compare, but I like Zenmap so there's another option if you need one! Source: about 3 years ago
View more

What are some alternatives?

When comparing Freshdesk and Zenmap, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Nmap - Nmap Free Security Scanner, Port Scanner, & Network Exploration Tool. Download open source software for Linux, Windows, UNIX, FreeBSD, etc.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Angry IP Scanner - Open-source and cross-platform network scanner designed to be fast and simple to use

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Nessus - Nessus Professional is a security platform designed for businesses who want to protect the security of themselves, their clients, and their customers.

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