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Veemo Support
Zendesk
Intercom
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HelpScout
Zoho Desk
Veemo Support is an Omnichannel Customer Service & Help Desk Software to help businesses deliver superior customer experience at scale. Streamline your customer conversations, automate your support processes and enhance your team collaboration with a complete suite of features.
Veemo Support brings a robust ticketing system, self service knowledge base, workflow builder, SLA management and analytics under one platform, so you can stay on top of all things customer support. Veemo Support also offers out-of-the-box features like asset management, client portal, and status page to help with customer service management.
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Veemo Support's answer:
Veemo offers a conversational engagement suite of SaaS products to help businesses deliver an omnichannel experience at scale.
Veemo Support's answer:
Veemo’s target customers are small & medium businesses (SMBs) and Enterprises who want to deliver better sales, marketing, support and product experience.
Veemo Support's answer:
Veemo offers a complete range conversational engagement suite for businesses to deliver superior marketing, sales, support and product experience across omnichannel.
Veemo Support's answer:
Veemo has built keeping the omnichannel experience in mind. Veemo aims to cover all use cases across a conversational engagement space to help businesses deliver better outcomes at scale.
Veemo Support's answer:
Veemo platform is a conversational engagement suite of SaaS products.
Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk seems to be more popular. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
HelpScout - Help Scout is a simple, straightforward way to provide excellent support
Zoho Desk - Industry's first context-aware Helpdesk Software
Salesforce Service Cloud - Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.