Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

The Great Courses Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

The Great Courses mentions (7)

• How can I give myself a well rounded education as a middle aged woman?

  *Great Courses (thegreatcourses.com) is fantastic. Lots of "crash courses" in all kinds of topics--exactly the kind of thing I think you are looking for--delivered by professors and subject matter experts. Many ways to plug into it: can subscribe directly on their website, there is an Amazon Channel for like $3/mo if you have Prime Video. I currently use Audible.com and purchase courses through there that I listen... Source: over 1 year ago

• Scott Joplin

  Source: History of Jazz, thegreatcourses.com. Source: over 1 year ago

• How can I stop being clueless and become more of an active listener when people are talking?

  I used to have the same problem. After graduating college I realized there was a lot I still didn't know, so I started educating myself. I watched countless courses from thegreatcourses.com on science, religion, philosophy, history, etc among other things. I also listened to a lot of music, paying careful attention to words, mostly in the form of rap music, some of it really fast. That seemed to help me pick out... Source: about 2 years ago

• Anyone else hate talking online?

  I used to be really terrible with conversations. I spent a lot of time in chatrooms in my college years trying to gain more experience communicating. Then eventually I got these courses from thegreatcourses.com to educate myself on everything I felt like I just didn't know. Basically any time a topic in conversation would come up and I would feel left out, I put a placeholder in my head for that so I could go... Source: about 2 years ago

• Are there are good podcasts, Youtube channels, or audiobooks that give a basic introduction to the world of modern finance?

  I’ve always been a fan of The Great Courses https://thegreatcourses.com You can find lectures ranging from pretty basic to fairly advanced, and they’re almost always broken up into 30 minute segments. Source: almost 3 years ago