Software Alternatives, Accelerators & Startups

SnapShooter VS Zendesk

Compare SnapShooter VS Zendesk and see what are their differences

SnapShooter logo SnapShooter

Backups for servers, databases and applications. Leading backup provider for DigitalOcean Snapshots, as well providing backups for databases like MySQL, PostgreSQL and MongoDB. Used my thousands of businesses backuping Petabytes worth of data.

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
Visit Website
  • SnapShooter Landing page
    Landing page //
    2022-08-18

Key Features

We have a free account for daily backups of one droplet!

  • Snapshot replication (We will copy your snapshots to a second region)
  • Timezone and schedule support
  • Hourly, Daily, Weekly and Monthly retention policies
  • Volume Backups (not offered by DigitalOcean)
  • Manage Multiple DigitalOcean accounts

If you use this link, you can get 10% off https://snapshooter.io?ref=5yc1u

  • Zendesk Landing page
    Landing page //
    2024-05-06

SnapShooter videos

SnapShooter Introduction

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to SnapShooter and Zendesk)
Backup And Disaster Recovery
Customer Support
0 0%
100% 100
Backup Automation
100 100%
0% 0
Help Desk
0 0%
100% 100

User comments

Share your experience with using SnapShooter and Zendesk. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare SnapShooter and Zendesk

SnapShooter Reviews

  1. Excellent backup service

    By far the best backup service I've used. Reasonably simple to use but also extremely powerful. Support is excellent and the Snapshooter team have been highly responsive and are pro-active in adding new features and backup "recipes" for common scenarios. Once you're comfortable with the process, setting up a new server connection and backup jobs takes just a few minutes.

    🏁 Competitors: dropmysite, BackupSheep
    πŸ‘ Pros:    Good UI|Great customer support|Supports many cloud storage|Easy to use
    πŸ‘Ž Cons:    Long lists of jobs unwieldy
  2. Backup with clarity

    Backups, done.

    A good range of options for backups of files to config and previous databases and much more. Only use a handful of integrations. Lots of options around scheduling.

    All administered from an easy to use web interface.

    Use their storage or your own is flexible to ensure multiple copies reside.

    Restore is good too, that’s quite important I’m told ;) clear to see steps needed.

    The support is great and responsive too.

    My con is in the context of wanting certain integrations without the rest of the higher plan features. It’s a minor niggle really :)

    πŸ‘ Pros:    Ease of use|Clean ui|Support team always ready|Reliable|Reports
    πŸ‘Ž Cons:    Costly pro plan
  3. Great Product for all types of Backups!

    I've had Snapshooter for a year and backup all kinds of data from different platforms. Simple to set up, multiple backup destinations, and simple alerting. The founder listens to his users and implements most feature requests!

    🏁 Competitors: CloudBerry Backup
    πŸ‘ Pros:    Easy to use|Can create teams|Multiple storage providers|Email notifications|Support community
    πŸ‘Ž Cons:    Can't backup everything

Zendesk Reviews

  1. Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    πŸ‘Ž Cons:    Customer support|Ux/ui|Limited features

10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Social recommendations and mentions

Zendesk might be a bit more popular than SnapShooter. We know about 7 links to it since March 2021 and only 7 links to SnapShooter. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

SnapShooter mentions (7)

  • A list of SaaS, PaaS and IaaS offerings that have free tiers of interest to devops and infradev
    SnapShooter β€” Backup solution for DigitalOcean, AWS, LightSail, Hetzner, and Exoscale, with support for direct database, file system and application backups to s3 based storage. Provides a free plan with daily backups for one resource. - Source: dev.to / 4 months ago
  • Automating Backups and other Maintenance Tasks
    For backups I really really like https://snapshooter.com. Source: about 1 year ago
  • Sometimes my MariaDB server gets stuck (stops inserting) after snapshotting, any idea what's going on?
    I run daily snapshots on my Hetzner VPS with https://snapshooter.com (it just triggers a shapshot daily via Hetzner API, I do it while the server is running), and sometimes the snapshotting absolutely wrecks my server:. Source: almost 2 years ago
  • How are you managing database backups? Do you use any service for it?
    You should have a look at SnapShooter (https://snapshooter.com). I wouldn't risk losing my customer's data! Source: about 2 years ago
  • What backup solution do you use?
    Https://snapshooter.com/ is a reasonably priced backup solution which might be worth checking out. Source: over 2 years ago
View more

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 7 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: almost 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
View more

What are some alternatives?

When comparing SnapShooter and Zendesk, you can also consider the following products

SimpleBackups - Remove backups from your to-do list in 2 minutes. Automate all your server, database, website, snapshot, and cloud storage backups. Works with any Provider including DigitalOcean, AWS, Google Cloud, Azure, Dropbox, Vultr, Exoscale, OVH, and more.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Weap.io - Hourly to daily backups for your DigitalOcean Droplets and Volumes. Simple, secure and inexpensive.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Datashelter - Automate backups for your files and databases(MySQL, PostgreSQL, MongoDB) in just a few clicks

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!