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Freshdesk VS Racket Lang

Compare Freshdesk VS Racket Lang and see what are their differences

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Freshdesk logo Freshdesk

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Racket Lang logo Racket Lang

Racket (formerly PLT Scheme) is a modern programming language in the Lisp/Scheme family, suitable...
  • Freshdesk Landing page
    Landing page //
    2022-01-28
  • Racket Lang Landing page
    Landing page //
    2023-07-30

We recommend LibHunt Racket for discovery and comparisons of trending Racket projects.

Freshdesk features and specs

  • User-Friendly Interface
    Freshdesk features an intuitive, easy-to-navigate interface, making it accessible for users of all technical skill levels. The streamlined design helps improve productivity and reduces the time needed for training.
  • Comprehensive Feature Set
    Freshdesk offers a wide range of features including ticketing, automation, analytics, and integrations. These tools help businesses manage their customer support operations efficiently.
  • Multi-Channel Support
    Freshdesk supports various communication channels such as email, phone, chat, social media, and more, enabling businesses to provide seamless customer service across multiple platforms.
  • Customizable
    The platform allows for a high degree of customization, enabling businesses to tailor the software to fit their specific needs with custom workflows, fields, and rules.
  • Scalability
    Freshdesk is suitable for businesses of all sizes, from small startups to large enterprises. Its scalable nature means you can add more features and functionalities as your business grows.
  • Reliable Support
    Freshdesk offers reliable customer support to its users. Support channels include live chat, email, and a comprehensive knowledge base, ensuring issues are resolved promptly.

Racket Lang features and specs

  • Metaprogramming
    Racket excels at metaprogramming, allowing developers to easily create domain-specific languages and macros to suit their specific needs. This makes it highly flexible and powerful for developing complex programs.
  • Rich Libraries
    Racket comes with a large standard library and an active package ecosystem, providing a vast array of tools and frameworks for different types of applications from web development to scientific computing.
  • Educational Use
    Racket is widely used in academic settings, particularly for teaching computer science and programming. It offers a pedagogic environment designed to help learners understand fundamental principles easily.
  • Interactive Development
    Racket's REPL (Read-Eval-Print Loop) allows for interactive development, making it easy to test and debug code snippets on the fly. This can speed up the development process and facilitate rapid prototyping.
  • Cross-Platform
    Racket is a cross-platform language and runs on various operating systems such as Windows, macOS, and Linux. This ensures that programs written in Racket can be easily shared and executed on different systems without modification.

Possible disadvantages of Racket Lang

  • Performance
    Racket is generally not as performant as lower-level languages like C or Rust. This can be a limitation for applications requiring high computational efficiency, such as real-time systems.
  • Smaller Community
    While Racket has a dedicated user base, its community is relatively small compared to languages like Python or JavaScript. This can make it more challenging to find resources, tutorials, or third-party libraries.
  • Steep Learning Curve
    Racket's unique features and advanced concepts such as continuations and macros may present a steep learning curve for beginners who are not already familiar with Lisp-like languages or functional programming paradigms.
  • Limited Industry Adoption
    Racket is not as widely adopted in the industry as some other languages, which can limit job opportunities and its overall presence in commercial software development.
  • Verbose Syntax
    Racket's syntax can be verbose and complex due to its Lisp heritage, which uses extensive parentheses. This can make the code harder to read and maintain, especially for those not accustomed to it.

Analysis of Freshdesk

Overall verdict

  • Freshdesk by Freshworks is considered a good customer support software by many users.

Why this product is good

  • User-Friendly Interface: Freshdesk offers an intuitive and easy-to-navigate interface that simplifies customer support management.
  • Scalability: It provides solutions suitable for small businesses to larger enterprises, offering scalability as business needs grow.
  • Rich Features: The software comes with a wide array of features such as ticketing, automated workflow, self-service portals, and multi-channel communication.
  • Integration Capabilities: Freshdesk integrates seamlessly with a variety of third-party applications, enhancing its functionality and adaptability.
  • Affordability: Compared to other customer support platforms, Freshdesk offers competitive pricing with a range of plans to suit different budgets.
  • Positive Customer Reviews: Many users highlight Freshdesk’s customer support and consistent performance as strong points.

Recommended for

  • Small to Medium-sized Businesses: Due to its cost-effectiveness and scalability, Freshdesk is well-suited for SMEs.
  • Customer Support Teams: For teams aiming to streamline their support operations with a reliable ticketing system.
  • Businesses Requiring Multi-Channel Support: Companies that need to manage inquiries from multiple communication channels efficiently.
  • Startups: Offers the necessary tools without overwhelming complexity, making it ideal for growing teams.

Analysis of Racket Lang

Overall verdict

  • Racket Lang is a robust and flexible language that is particularly appreciated within academic circles and by those interested in functional programming. It has a strong community and is praised for its ability to facilitate rapid prototyping and language creation.

Why this product is good

  • Racket Lang is considered good because it is a versatile and functional programming language designed for creating a wide range of applications, from web development to scripting and research. It provides excellent support for functional programming paradigms, including features like first-class functions, powerful macro systems, and modules. The extensive set of libraries and its IDE, DrRacket, make it beginner-friendly and suitable for educational purposes.

Recommended for

    Racket Lang is recommended for programmers who are interested in learning functional programming, educators who wish to teach programming concepts, researchers working in computer science, and developers looking to create domain-specific languages or rapidly prototype solutions.

Freshdesk videos

+ Add

Best Free Helpdesk Ticket System - Freshdesk Setup Tutorial, How I Use It, Why You Should....

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  • Review - Freshdesk Review 2022 | Best Customer Service Software
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Racket Lang videos

+ Add

🏸 Top & Best Selling Badminton Rackets 2020 (review of Year 2019) 🏆

Category Popularity

0-100% (relative to Freshdesk and Racket Lang)

Freshdesk

Racket Lang

Customer Support
100 100%
Customer Support
0% 0
Programming Language
0 0%
Programming Language
100% 100
Help Desk
100 100%
Help Desk
0% 0
OOP
0 0%
OOP
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Freshdesk and Racket Lang

Freshdesk Reviews

  1. Brian Howard
    · Owner at BarSight ·
    Does what it says on the box

    Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

    My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

    🏁 Competitors: HelpScout, Zendesk
    👍 Pros:    Straightforward|Free basic plan
    👎 Cons:    Missing a feature
9 Best Tidio Alternatives Compared
Freshdesk, like Tidio, focuses on delivering efficient customer support solutions with a mix of automation and real-time interaction features. This platform provides a comprehensive help desk with multichannel support, including email, phone, chat, and social media, along with advanced ticketing systems and workflow automation.
Source: www.tidio.com
10 Best Freshdesk Alternatives for Businesses in 2024
Certainly, Freshdesk can prove beneficial for specific businesses, but it may not be suitable for everyone. The extensive list of features, while initially appealing, presents a major challenge, as most teams only utilize a handful of specialized capabilities, rendering the rest unnecessary.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If you’re in the market for help desk software, you’ve probably heard of Freshdesk — or maybe you’re already using it. Whatever the case, you might not be aware of how Freshdesk’s competitors compare.
Source: www.helpscout.com
Top 13 Freshdesk alternatives and competitors for 2024
Freshworks offers a suite of cloud-based tools that includes Freshdesk, its customer support software. Freshdesk allows businesses to manage customer requests and handle issues with its ticketing system. It supports multiple channels, like email, phone, and chat. Teams can automate ticket assignments and set automatic email notifications to notify customers of changes to...
Source: www.zendesk.com
alternatives to Tawk.to - Tiledesk Free Live Chat
Freshdesk is a powerful customer service software that offers Freshchat. It is among the best alternatives to Tawk.to, which provides other tools too, and indeed it is an all-inclusive tool in the customer service industry. Like Tawk.to, it doesn’t support on-premise and is not open-source, but it supports automation and many helpful integrations like WhatsApp and Facebook...
Source: tiledesk.com

Racket Lang Reviews

We have no reviews of Racket Lang yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Racket Lang should be more popular than Freshdesk. It has been mentiond 95 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Freshdesk mentions (12)

  • Moog support?
    When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: over 1 year ago
  • CMS with ticketing support
    What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: over 1 year ago
  • Need help picking a ticketing system
    Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 2 years ago
  • Beware, read carefully and make conclusions
    Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 2 years ago
  • What Ticket Systems do ya'll use?
    We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 3 years ago
View more

Racket Lang mentions (95)

  • Cloudflare Topaz: formal verification to prevent conflicts in DNS configuration
    Racket! https://racket-lang.org/ “Whenever an engineer changes one of these programs, we run all the programs through our custom model checker (written in Racket + Rosette)”. - Source: Hacker News / 7 months ago
  • The Little Typer (2018)
    Friedman's books are all great. All of them. But they don't work for everybody. If you can be relaxed and think of the interaction as play, they're very good. If you're feeling more of a "serious business" mindset, it can be hard to get in the groove of his style. There are a lot of jokes about food and encouragement to take breaks. If you can get into the learning as play mindset, I'd strongly encourage taking... - Source: Hacker News / 9 months ago
  • Ask HN: What programming language should I learn?
    - pipe operator It compiles to either erlang or JavaScript, so I was able to jump right into building something fun with a new language. >I previously gave Clojure a try, that was a pretty good fit, but the JVM / ecosystem put me off. I felt similarly w/ leiningen (too much boilerplate) but was lisp-curious still so gave racket (https://racket-lang.org/) a try and appreciated the batteries included philosophy of... - Source: Hacker News / 10 months ago
  • Ask HN: Which language is easiest to get started with functional programming?
    Biased recommendation: Try racket https://racket-lang.org/ It's not pure functional, but the preferred style is to use mostly functional constructs. (But you can cheat when it get's too difficult or you need some extra speed.) (And you can download packages like Qi that enable a new language inside Racket that has more support for functional style.) (Most Schemes have a similar mostly-functional style, so you can... - Source: Hacker News / 11 months ago
  • Racket–the Language-Oriented Programming Language–version 8.12 is now available
    Racket—the Language-Oriented Programming Language—version 8.12 is now available from https://racket-lang.org See https://racket.discourse.group/t/racket-v8-12-is-now-available/2709 for the release announcement and highlights. Thank you to the many people who contributed to this release! Feedback Welcome. - Source: Hacker News / over 1 year ago
View more

What are some alternatives?

When comparing Freshdesk and Racket Lang, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Clojure - Clojure is a dynamic, general-purpose programming language, combining the approachability and interactive development of a scripting language with an efficient and robust infrastructure for multithreaded programming.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Python - Python is a clear and powerful object-oriented programming language, comparable to Perl, Ruby, Scheme, or Java.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Guile - Guile is the GNU Ubiquitous Intelligent Language for Extensions, the official extension language for the GNU operating system.

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