Software Alternatives, Accelerators & Startups

LiveAgent VS Racket Lang

Compare LiveAgent VS Racket Lang and see what are their differences

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Racket Lang logo Racket Lang

Racket (formerly PLT Scheme) is a modern programming language in the Lisp/Scheme family, suitable...
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • Racket Lang Landing page
    Landing page //
    2023-07-30

We recommend LibHunt Racket for discovery and comparisons of trending Racket projects.

LiveAgent features and specs

  • Ticket management
  • Live Chat & In-App-Messaging
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR

Racket Lang features and specs

  • Metaprogramming
    Racket excels at metaprogramming, allowing developers to easily create domain-specific languages and macros to suit their specific needs. This makes it highly flexible and powerful for developing complex programs.
  • Rich Libraries
    Racket comes with a large standard library and an active package ecosystem, providing a vast array of tools and frameworks for different types of applications from web development to scientific computing.
  • Educational Use
    Racket is widely used in academic settings, particularly for teaching computer science and programming. It offers a pedagogic environment designed to help learners understand fundamental principles easily.
  • Interactive Development
    Racket's REPL (Read-Eval-Print Loop) allows for interactive development, making it easy to test and debug code snippets on the fly. This can speed up the development process and facilitate rapid prototyping.
  • Cross-Platform
    Racket is a cross-platform language and runs on various operating systems such as Windows, macOS, and Linux. This ensures that programs written in Racket can be easily shared and executed on different systems without modification.

Possible disadvantages of Racket Lang

  • Performance
    Racket is generally not as performant as lower-level languages like C or Rust. This can be a limitation for applications requiring high computational efficiency, such as real-time systems.
  • Smaller Community
    While Racket has a dedicated user base, its community is relatively small compared to languages like Python or JavaScript. This can make it more challenging to find resources, tutorials, or third-party libraries.
  • Steep Learning Curve
    Racket's unique features and advanced concepts such as continuations and macros may present a steep learning curve for beginners who are not already familiar with Lisp-like languages or functional programming paradigms.
  • Limited Industry Adoption
    Racket is not as widely adopted in the industry as some other languages, which can limit job opportunities and its overall presence in commercial software development.
  • Verbose Syntax
    Racket's syntax can be verbose and complex due to its Lisp heritage, which uses extensive parentheses. This can make the code harder to read and maintain, especially for those not accustomed to it.

Analysis of LiveAgent

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

Analysis of Racket Lang

Overall verdict

  • Racket Lang is a robust and flexible language that is particularly appreciated within academic circles and by those interested in functional programming. It has a strong community and is praised for its ability to facilitate rapid prototyping and language creation.

Why this product is good

  • Racket Lang is considered good because it is a versatile and functional programming language designed for creating a wide range of applications, from web development to scripting and research. It provides excellent support for functional programming paradigms, including features like first-class functions, powerful macro systems, and modules. The extensive set of libraries and its IDE, DrRacket, make it beginner-friendly and suitable for educational purposes.

Recommended for

    Racket Lang is recommended for programmers who are interested in learning functional programming, educators who wish to teach programming concepts, researchers working in computer science, and developers looking to create domain-specific languages or rapidly prototype solutions.

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Racket Lang videos

🏸 Top & Best Selling Badminton Rackets 2020 (review of Year 2019) 🏆

Category Popularity

0-100% (relative to LiveAgent and Racket Lang)
Customer Support
100 100%
0% 0
Programming Language
0 0%
100% 100
Help Desk
100 100%
0% 0
OOP
0 0%
100% 100

Questions and Answers

As answered by people managing LiveAgent and Racket Lang.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and Racket Lang. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and Racket Lang

LiveAgent Reviews

  1. Usama Idrees
    · CEO & CTO at HUK SONS ·
    Transformative Customer Support Solution

    LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The automation features and omnichannel integration have elevated team productivity and customer satisfaction—a must-have for scaling tech-driven businesses.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Omnichannel support: seamless integration across email, chat, social media, and phone.|Automation & workflow customization: saved hours with pre-set triggers and personalized workflows.|User-friendly interface: minimal training required—our team adopted it effortlessly.|Analytics & reporting: actionable insights helped refine our customer strategy.|Scalability: grows with our business without compromising performance.|24/7 uptime: reliable support during peak demand periods.
    👎 Cons:    Advanced features learning curve: some automation tools require deeper exploration (worth the effort).|Limited customization in reporting: minor gaps for hyper-specific metrics (workarounds exist).|Mobile app: functional but could use a ui refresh for faster navigation.
  2. Michal K
    · CEO ·
    Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Racket Lang Reviews

We have no reviews of Racket Lang yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Racket Lang seems to be more popular. It has been mentiond 95 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

Racket Lang mentions (95)

  • Cloudflare Topaz: formal verification to prevent conflicts in DNS configuration
    Racket! https://racket-lang.org/ “Whenever an engineer changes one of these programs, we run all the programs through our custom model checker (written in Racket + Rosette)”. - Source: Hacker News / 7 months ago
  • The Little Typer (2018)
    Friedman's books are all great. All of them. But they don't work for everybody. If you can be relaxed and think of the interaction as play, they're very good. If you're feeling more of a "serious business" mindset, it can be hard to get in the groove of his style. There are a lot of jokes about food and encouragement to take breaks. If you can get into the learning as play mindset, I'd strongly encourage taking... - Source: Hacker News / 9 months ago
  • Ask HN: What programming language should I learn?
    - pipe operator It compiles to either erlang or JavaScript, so I was able to jump right into building something fun with a new language. >I previously gave Clojure a try, that was a pretty good fit, but the JVM / ecosystem put me off. I felt similarly w/ leiningen (too much boilerplate) but was lisp-curious still so gave racket (https://racket-lang.org/) a try and appreciated the batteries included philosophy of... - Source: Hacker News / 10 months ago
  • Ask HN: Which language is easiest to get started with functional programming?
    Biased recommendation: Try racket https://racket-lang.org/ It's not pure functional, but the preferred style is to use mostly functional constructs. (But you can cheat when it get's too difficult or you need some extra speed.) (And you can download packages like Qi that enable a new language inside Racket that has more support for functional style.) (Most Schemes have a similar mostly-functional style, so you can... - Source: Hacker News / 11 months ago
  • Racket–the Language-Oriented Programming Language–version 8.12 is now available
    Racket—the Language-Oriented Programming Language—version 8.12 is now available from https://racket-lang.org See https://racket.discourse.group/t/racket-v8-12-is-now-available/2709 for the release announcement and highlights. Thank you to the many people who contributed to this release! Feedback Welcome. - Source: Hacker News / over 1 year ago
View more

What are some alternatives?

When comparing LiveAgent and Racket Lang, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Clojure - Clojure is a dynamic, general-purpose programming language, combining the approachability and interactive development of a scripting language with an efficient and robust infrastructure for multithreaded programming.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Python - Python is a clear and powerful object-oriented programming language, comparable to Perl, Ruby, Scheme, or Java.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Guile - Guile is the GNU Ubiquitous Intelligent Language for Extensions, the official extension language for the GNU operating system.