Freshdesk VS Odoo

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Odoo Reviews

1. Juan

   | CTO at Prokom Odoo | about 3 years ago
   Odoo is an ERP with all the apps a business need

   As a Software Engineer with 9 years of experience integrating ERP Software, Odoo is my first recommendation for almost any kind of business. Odoo achieves the sweet spot between business features and friendly interface, and has more than 14.000 modular applications that provide virtually any business need out of the box.

   🏁 Competitors: SAP, Oracle NetSuite, Salesforce Sales Cloud

   👍 Pros:    Many built-in features|Easy user interface
2. MelissaMiller

   almost 4 years ago
   The Best ERP software for Business Management

   Over the years, business industries have crossed over with different developments and innovative advancements in the field of ERP. What an ERP was twenty or thirty years back and what an ERP of today is a matter of astonishment. Benefits of Odoo

   1. Easily adaptable software for any industry type.
   2. Freedom from licensing costs.
   3. No fear of Vendor Lock-in.
   4. Large customization and integration possibilities
   5. Upgrades and improvisations with each version release.
   6. Unlimited functional support if deployed at the enterprise level.
   7. Scalability and Modularity.

   And many more features.

   🏁 Competitors: SAP ERP, Netsuite ERP

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

Odoo mentions (13)

• Need guidance on how to create an Odoo module using the UI

  Are you on odoo.sh, odoo.com, or are you self hosted? Source: 5 months ago

• Need help implementing

  My own experience from more or less freelancing: If you create an account on a preconfigured server without setting it up on a machine of your own, e.g. On odoo.com / odoo.sh, or cloudpepper.io/ and don't need very specific configurations done, plus are willing to try out and learn a lot (we're speaking about days, not hours, depending on what you need even more than a week) you can do it on your own. Source: 11 months ago

• Odoo Multi-domain Email Servers

  I hope I understand correctly but I cannot change the alias to a custom domain, it has to end in odoo.com. The alias that the new company's tickets are being directed to is connected to its own incoming server and it is used regularly. Source: 12 months ago

• Is ERP the right solution for my family's small manufacturing business?

  If you are looking for an ERP, check out odoo.com Everything you mention is possible and it's not that expensive imo. Source: about 1 year ago

• how do people keep track of their projects and todo?

  Leantime and Odoo are also good options. Https://leantime.io/ Https://odoo.com (search community edition). Source: over 1 year ago