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ERPNext VS Freshdesk

Compare ERPNext VS Freshdesk and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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ERPNext logo ERPNext

The ERP Software that helps you take full control of your business. ERPNext is both powerful and easy to use.

Freshdesk logo Freshdesk

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
  • ERPNext Landing page
    Landing page //
    2023-01-10
  • Freshdesk Landing page
    Landing page //
    2022-01-28

ERPNext

Website
erpnext.com
Pricing URL
Official ERPNext Pricing
$ Details
Release Date
2008 January
Startup details
Country
India
State
Maharashtra
City
Mumbai
Founder(s)
Rushabh Mehta
Employees
10 - 19
Edit details

Freshdesk

Website
freshworks.com
Pricing URL
Official Freshdesk Pricing
$ Details
-
Release Date
-
Edit details

ERPNext features and specs

  • Open Source
    ERPNext is an open-source software, which means it is freely available for use and modification. This provides businesses with greater flexibility and control over their ERP system.
  • Cost-Effective
    Being open source, ERPNext can significantly reduce software licensing costs, making it an affordable option for small and medium-sized businesses.
  • Extensive Feature Set
    ERPNext offers a comprehensive range of features including accounting, project management, HR, manufacturing, and CRM, all within one integrated system.
  • Customization
    ERPNext is highly customizable to fit the specific needs of your business, allowing for modifications without hampering future upgrades.
  • Community Support
    ERPNext has a strong community of users and developers who contribute to the software, providing support, updates, and new features.
  • User-Friendly Interface
    The system has a clean and intuitive user interface, making it easier for staff to be trained and to adapt to the new system.
  • Cloud and On-Premise Options
    ERPNext can be deployed both in the cloud and on-premises, depending on your specific business requirements.

Possible disadvantages of ERPNext

  • Implementation Complexity
    Despite its flexibility, implementing and customizing ERPNext can be complex and may require dedicated resources and expertise.
  • Limited Third-Party Integrations
    ERPNext has fewer third-party integrations compared to other popular ERP solutions, which could limit its extensibility.
  • Learning Curve
    The breadth of features and the customization capabilities can result in a steep learning curve for new users and administrators.
  • Potential for Hidden Costs
    While the software itself is cost-effective, additional costs may arise from implementation, customization, and ongoing maintenance and support.
  • Scalability Concerns
    ERPNext might not be as scalable for very large enterprises with complex, multi-national requirements as some of the more established ERP solutions.

Freshdesk features and specs

  • User-Friendly Interface
    Freshdesk features an intuitive, easy-to-navigate interface, making it accessible for users of all technical skill levels. The streamlined design helps improve productivity and reduces the time needed for training.
  • Comprehensive Feature Set
    Freshdesk offers a wide range of features including ticketing, automation, analytics, and integrations. These tools help businesses manage their customer support operations efficiently.
  • Multi-Channel Support
    Freshdesk supports various communication channels such as email, phone, chat, social media, and more, enabling businesses to provide seamless customer service across multiple platforms.
  • Customizable
    The platform allows for a high degree of customization, enabling businesses to tailor the software to fit their specific needs with custom workflows, fields, and rules.
  • Scalability
    Freshdesk is suitable for businesses of all sizes, from small startups to large enterprises. Its scalable nature means you can add more features and functionalities as your business grows.
  • Reliable Support
    Freshdesk offers reliable customer support to its users. Support channels include live chat, email, and a comprehensive knowledge base, ensuring issues are resolved promptly.

Analysis of ERPNext

Overall verdict

  • Yes, ERPNext is generally considered to be a good ERP solution for many businesses.

Why this product is good

  • ERPNext is praised for its open-source nature, flexibility, and comprehensive set of features that cover various business functions including accounting, inventory management, HR, sales, purchasing, and more. It is cost-effective, offers customization opportunities, and its user-friendly interface allows businesses of varying sizes to adapt it for their specific needs. The supportive community and continuous updates contribute to its reliability and improvement.

Recommended for

    ERPNext is well-suited for small to medium-sized businesses, startups, and organizations looking for a cost-effective and customizable ERP system. It's also ideal for companies that have specific needs in manufacturing, retail, distribution, and service sectors, due to its adaptable modules and extensive feature set.

Analysis of Freshdesk

Overall verdict

  • Freshdesk by Freshworks is considered a good customer support software by many users.

Why this product is good

  • User-Friendly Interface: Freshdesk offers an intuitive and easy-to-navigate interface that simplifies customer support management.
  • Scalability: It provides solutions suitable for small businesses to larger enterprises, offering scalability as business needs grow.
  • Rich Features: The software comes with a wide array of features such as ticketing, automated workflow, self-service portals, and multi-channel communication.
  • Integration Capabilities: Freshdesk integrates seamlessly with a variety of third-party applications, enhancing its functionality and adaptability.
  • Affordability: Compared to other customer support platforms, Freshdesk offers competitive pricing with a range of plans to suit different budgets.
  • Positive Customer Reviews: Many users highlight Freshdesk’s customer support and consistent performance as strong points.

Recommended for

  • Small to Medium-sized Businesses: Due to its cost-effectiveness and scalability, Freshdesk is well-suited for SMEs.
  • Customer Support Teams: For teams aiming to streamline their support operations with a reliable ticketing system.
  • Businesses Requiring Multi-Channel Support: Companies that need to manage inquiries from multiple communication channels efficiently.
  • Startups: Offers the necessary tools without overwhelming complexity, making it ideal for growing teams.

ERPNext videos

+ Add

ERPNext - Sk8fact

More videos:

  • Review - ERPnext Quarterly Review Process
  • Review - What is ERPNEXT?

Freshdesk videos

+ Add

Best Free Helpdesk Ticket System - Freshdesk Setup Tutorial, How I Use It, Why You Should....

More videos:

  • Demo - Freshdesk Mint Demo: Understanding the basics of the helpdesk
  • Review - Freshdesk Mint Overview
  • Review - Freshdesk Review: Is It Good?
  • Review - Freshdesk vs Zendesk: Choosing Between the Leaders on the Market
  • Review - Freshdesk Review: Client Friendly Ticketing System
  • Review - Freshdesk Review 2022 | Best Customer Service Software
  • Review - Freshdesk Review

Category Popularity

0-100% (relative to ERPNext and Freshdesk)

ERPNext

Freshdesk

ERP
100 100%
ERP
0% 0
Customer Support
0 0%
Customer Support
100% 100
Accounting & Finance
100 100%
Accounting & Finance
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

Share your experience with using ERPNext and Freshdesk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare ERPNext and Freshdesk

ERPNext Reviews

17 Best ERP Software To Monitor Business Vitals In 2024
Features include its open-source nature, offering businesses the freedom to modify the software according to their specific needs. ERPNext provides businesses with an affordable option to get started with ERP software without incurring any licensing costs. It offers accounting and finance management, inventory management, project management, and customer relationship...
Source: thecfoclub.com
Top 9 NetSuite Alternative Software for Professional Services
ERPNext is a similar solution to Odoo, but it offers a more affordable pricing model with unlimited users. It can be a good option for smaller and mid-sized businesses with unusual workflows. As with Odoo, implementation of ERPNext may require expertise and effort, so make sure you’re ready for it before choosing it as your solution.
Source: productive.io
Top 9 Odoo Alternatives
Suitable for individuals, startups, and small businesses, ERPNext provides a cost-effective alternative to Odoo with premium packages available should your business needs evolve and you wish to expand your business processes. It caters to various industries, such as education and healthcare, making it a versatile choice for businesses searching for an affordable ERP solution.
Source: softwareconnect.com
Best ERP Software 2022: Top Rated ERP Systems Comparison
ERPNext is an open-source cloud ERP software. It is for manufacturing, distribution, retail, trading, services, education, nonprofits, and healthcare. It offers a free trial of 14 days. Its cloud plan is $50 per user per month. You can get a quote for a self-hosted edition. More than 5000 companies use ERPNext.
Source: www.softwaretestinghelp.com
11 Best Open Source ERP Solution for Small & Medium Enterprises
ERPNext powered by Frappe Technologies is a is free, and open-source integrated ERP software. This system is based on the MariaDB database system. It uses JavaScript and Python-based server-side framework for its development.
Source: wperp.com

Freshdesk Reviews

  1. Brian Howard
    · Owner at BarSight ·
    Does what it says on the box

    Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

    My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

    🏁 Competitors: HelpScout, Zendesk
    👍 Pros:    Straightforward|Free basic plan
    👎 Cons:    Missing a feature
9 Best Tidio Alternatives Compared
Freshdesk, like Tidio, focuses on delivering efficient customer support solutions with a mix of automation and real-time interaction features. This platform provides a comprehensive help desk with multichannel support, including email, phone, chat, and social media, along with advanced ticketing systems and workflow automation.
Source: www.tidio.com
10 Best Freshdesk Alternatives for Businesses in 2024
Certainly, Freshdesk can prove beneficial for specific businesses, but it may not be suitable for everyone. The extensive list of features, while initially appealing, presents a major challenge, as most teams only utilize a handful of specialized capabilities, rendering the rest unnecessary.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If you’re in the market for help desk software, you’ve probably heard of Freshdesk — or maybe you’re already using it. Whatever the case, you might not be aware of how Freshdesk’s competitors compare.
Source: www.helpscout.com
Top 13 Freshdesk alternatives and competitors for 2024
Freshworks offers a suite of cloud-based tools that includes Freshdesk, its customer support software. Freshdesk allows businesses to manage customer requests and handle issues with its ticketing system. It supports multiple channels, like email, phone, and chat. Teams can automate ticket assignments and set automatic email notifications to notify customers of changes to...
Source: www.zendesk.com
alternatives to Tawk.to - Tiledesk Free Live Chat
Freshdesk is a powerful customer service software that offers Freshchat. It is among the best alternatives to Tawk.to, which provides other tools too, and indeed it is an all-inclusive tool in the customer service industry. Like Tawk.to, it doesn’t support on-premise and is not open-source, but it supports automation and many helpful integrations like WhatsApp and Facebook...
Source: tiledesk.com

Social recommendations and mentions

Based on our record, ERPNext should be more popular than Freshdesk. It has been mentiond 37 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

ERPNext mentions (37)

View more

Freshdesk mentions (12)

  • Moog support?
    When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: over 1 year ago
  • CMS with ticketing support
    What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: over 1 year ago
  • Need help picking a ticketing system
    Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 2 years ago
  • Beware, read carefully and make conclusions
    Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 2 years ago
  • What Ticket Systems do ya'll use?
    We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 3 years ago
View more

What are some alternatives?

When comparing ERPNext and Freshdesk, you can also consider the following products

Odoo - An all-integrated business app suite to unleash your growth potential.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

SAP ERP - SAP ERP is enterprise resource planning software developed by the German company SAP SE.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Dolibarr - Dolibarr ERP CRM is an Open Source software package for small, medium or large companies, freelancers or foundations to manage business. It's a PHP project built by modules addition (invoice, proposal, contact, stock, order, hr, agenda. .

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

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