Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Monster.com Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

Monster.com mentions (119)

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• Ceramic Frogs: A throwback to what hiring was like in the 90's

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• Can Crowdstrike Falcon Windows sensor Maverick record websites I have been to?

  Hi there. Falcon is EDR, so it can see the domain names you connect to, but not what you're doing on those domains. Example, let's say you go to monster.com and apply to 50 jobs. All Falcon is going to see is:. Source: 11 months ago

• My editing internship is over, what are my next steps?

  All experience is valuable. You have to constantly be learning. You don't even know right now, what you don't know. You probably have no idea of what it takes to be an assistant editor - even though you have been doing completed videos for your non profit. Your next step is to find video companies in your area (every state has a film commission, they all have a film production directory) - look at Production... Source: 11 months ago

• Appropriate Summary for Product Marketing Manager

  About a few days ago, I found a product-marketing-manager job position on monster.com, and I match their job requirements. They want someone that has engineering and marketing experience. Below is my summary: Prospective Product marketing manager with 9+ years of marketing and 6+ years of engineering experience for startups, small/medium businesses, and big corporations. Executed marketing campaigns, generating... Source: 12 months ago