Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Mail-in-a-box Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

Mail-in-a-box mentions (116)

• Ask HN: Do you run your own DNS servers?

  Mail-In-a-Box (MIAB)[1] comes with a built in nameserver. I think you may use it as a standalone DNS even for the domain names whose email is not managed by MIAB. Not sure about any benefit of doing it this way though. [1] https://mailinabox.email. - Source: Hacker News / 22 days ago

• Ask HN: Self Hosting an Email Server?

  I've been using https://mailinabox.email on a small VPS where I host a few other websites and projects. I'd recommend it for the management aspect: It has backup scripts and a UI for let's encrypt and dns entries. - Source: Hacker News / 5 months ago

• Sandstorm, Tempest, and the Future

  I don't see why we are a long way away. At the sandstorm end, we need to get to the point, where all updates (of both sandstorm and the apps) on the user machine are automatic. Much like they are automatic on various OSes (mobile OSes in particular but also MacOS/Windows). This is not impossible if a single OS like Debian-testing is targeted. Mailinabox [1] almost does it. They target Ubuntu stable, and upgrades... - Source: Hacker News / 8 months ago

• [advice needed] - Selfhosted Mail Server

  If you have a better solution, for example a good provider who offer agency packages which allows many domains and there is no catch, for example very small disk space, then hit me right away. Otherwise, please share your experience with hosting your own mail service. I found https://mailinabox.email/ and https://www.iredmail.org/ for example, but never had any experience with neither of them. Source: 11 months ago

• what to use for self hosting email

  Mailinabox.email works great on a basic vps. Source: 12 months ago