Software Alternatives, Accelerators & Startups

Mail-in-a-box VS Intercom

Compare Mail-in-a-box VS Intercom and see what are their differences

Mail-in-a-box logo Mail-in-a-box

Mail-in-a-Box provides webmail and an IMAP/SMTP server for use with mobile devices and desktop mail software and also includes contacts and calendar synchronization.

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
  • Mail-in-a-box Landing page
    Landing page //
    2023-04-21
  • Intercom Landing page
    Landing page //
    2023-07-05

Intercom

$ Details
-
Release Date
2011 January
Startup details
Country
United States
State
California
Founder(s)
Ciaran Lee
Employees
500 - 999

Mail-in-a-box videos

Setup and Install your Email server easily with this Free, Open Source Option - Mail-In-A-Box.

More videos:

  • Review - Mail-in-a-Box Setup Guide (v0.16 - January 2016)
  • Review - Setting up your own mail server with Mail-In-A-Box

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Category Popularity

0-100% (relative to Mail-in-a-box and Intercom)
Email
100 100%
0% 0
Customer Support
0 0%
100% 100
Self-hosted Email
100 100%
0% 0
CRM
0 0%
100% 100

User comments

Share your experience with using Mail-in-a-box and Intercom. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare Mail-in-a-box and Intercom

Mail-in-a-box Reviews

15 Best Email Hosting for Small Business (2019)
Mail-in-a-Box is an open source software bundle that make it easy to turn a cloud server into your own email server for multiple domains.

Intercom Reviews

  1. An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com
15 best user onboarding software you need to try in 2023
With a focus on conversation, Intercom personalizes more of the user tour experience, including the use of mini-avatars of your employees and chatbot integration to deliver FAQs in a more interactive way. Intercom aim to bring more two-way dialogue back into onboarding, something that can be neglected in other systems.

Social recommendations and mentions

Based on our record, Mail-in-a-box seems to be a lot more popular than Intercom. While we know about 116 links to Mail-in-a-box, we've tracked only 6 mentions of Intercom. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Mail-in-a-box mentions (116)

  • Ask HN: Do you run your own DNS servers?
    Mail-In-a-Box (MIAB)[1] comes with a built in nameserver. I think you may use it as a standalone DNS even for the domain names whose email is not managed by MIAB. Not sure about any benefit of doing it this way though. [1] https://mailinabox.email. - Source: Hacker News / 10 days ago
  • Ask HN: Self Hosting an Email Server?
    I've been using https://mailinabox.email on a small VPS where I host a few other websites and projects. I'd recommend it for the management aspect: It has backup scripts and a UI for let's encrypt and dns entries. - Source: Hacker News / 4 months ago
  • Sandstorm, Tempest, and the Future
    I don't see why we are a long way away. At the sandstorm end, we need to get to the point, where all updates (of both sandstorm and the apps) on the user machine are automatic. Much like they are automatic on various OSes (mobile OSes in particular but also MacOS/Windows). This is not impossible if a single OS like Debian-testing is targeted. Mailinabox [1] almost does it. They target Ubuntu stable, and upgrades... - Source: Hacker News / 7 months ago
  • [advice needed] - Selfhosted Mail Server
    If you have a better solution, for example a good provider who offer agency packages which allows many domains and there is no catch, for example very small disk space, then hit me right away. Otherwise, please share your experience with hosting your own mail service. I found https://mailinabox.email/ and https://www.iredmail.org/ for example, but never had any experience with neither of them. Source: 11 months ago
  • what to use for self hosting email
    Mailinabox.email works great on a basic vps. Source: 11 months ago
View more

Intercom mentions (6)

  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: over 1 year ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 2 years ago
  • What PRODUCT TOUR software do you like for an early SaaS?
    If you're looking at it to guide new users through onboarding, Intercom is pretty good. Source: about 2 years ago
View more

What are some alternatives?

When comparing Mail-in-a-box and Intercom, you can also consider the following products

mailcow - An open source mailserver suite.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

iRedMail - A fully fledged, free email server solution, an open source project (GPL v2).

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Modoboa - Modoboa is a mail hosting and management platform including a modern and simplified Web User Interface.

Drift - A messaging app that helps you grow your business.