Software Alternatives, Accelerators & Startups

Mail-in-a-box VS Zendesk

Compare Mail-in-a-box VS Zendesk and see what are their differences

Mail-in-a-box logo Mail-in-a-box

Mail-in-a-Box provides webmail and an IMAP/SMTP server for use with mobile devices and desktop mail software and also includes contacts and calendar synchronization.

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
Visit Website
  • Mail-in-a-box Landing page
    Landing page //
    2023-04-21
  • Zendesk Landing page
    Landing page //
    2024-05-06

Mail-in-a-box videos

Setup and Install your Email server easily with this Free, Open Source Option - Mail-In-A-Box.

More videos:

  • Review - Mail-in-a-Box Setup Guide (v0.16 - January 2016)
  • Review - Setting up your own mail server with Mail-In-A-Box

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to Mail-in-a-box and Zendesk)
Email
100 100%
0% 0
Customer Support
0 0%
100% 100
Self-hosted Email
100 100%
0% 0
Help Desk
0 0%
100% 100

User comments

Share your experience with using Mail-in-a-box and Zendesk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Mail-in-a-box and Zendesk

Mail-in-a-box Reviews

15 Best Email Hosting for Small Business (2019)
Mail-in-a-Box is an open source software bundle that make it easy to turn a cloud server into your own email server for multiple domains.

Zendesk Reviews

9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com
The 19 Best Call Center Software (& Features You Need) in 2022
Built on one of the most extensive customer service platforms, Zendesk offers a call center solution for businesses of every size. With automatic ticket creation, agents can take advantage of Zendesk's slick help desk features to help customers across every channel.
The 10 Best Tawk.to Alternatives and Competitors [2022]
After Tawk.to, Zendesk is the largest company in the live chat technology sector by market share. It also dominates niche, adjacent markets. The Danish company’s popularity seems to stem from its well-rounded suite of services and features.
Source: www.tidio.com
Top 21 Salesforce’s Competitors and Alternatives
Zendesk develops and sells customer-service software. Sales teams use SaaS-based Zendesk Sell to boost productivity, streamline processes, and enhance pipeline visibility. Zendesk’s full-year 2021 revenue increased 30% to $1.3 billion.

Social recommendations and mentions

Based on our record, Mail-in-a-box seems to be a lot more popular than Zendesk. While we know about 115 links to Mail-in-a-box, we've tracked only 7 mentions of Zendesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Mail-in-a-box mentions (115)

  • Ask HN: Self Hosting an Email Server?
    I've been using https://mailinabox.email on a small VPS where I host a few other websites and projects. I'd recommend it for the management aspect: It has backup scripts and a UI for let's encrypt and dns entries. - Source: Hacker News / 4 months ago
  • Sandstorm, Tempest, and the Future
    I don't see why we are a long way away. At the sandstorm end, we need to get to the point, where all updates (of both sandstorm and the apps) on the user machine are automatic. Much like they are automatic on various OSes (mobile OSes in particular but also MacOS/Windows). This is not impossible if a single OS like Debian-testing is targeted. Mailinabox [1] almost does it. They target Ubuntu stable, and upgrades... - Source: Hacker News / 7 months ago
  • [advice needed] - Selfhosted Mail Server
    If you have a better solution, for example a good provider who offer agency packages which allows many domains and there is no catch, for example very small disk space, then hit me right away. Otherwise, please share your experience with hosting your own mail service. I found https://mailinabox.email/ and https://www.iredmail.org/ for example, but never had any experience with neither of them. Source: 10 months ago
  • what to use for self hosting email
    Mailinabox.email works great on a basic vps. Source: 11 months ago
  • Email server management on linux
    I have used mailinabox for many years on a digitalocean droplet. I've recently added-on a small-time SMTP relay provider who is using mxroute as their upstream service. Source: 11 months ago
View more

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 6 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 1 year ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 1 year ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
View more

What are some alternatives?

When comparing Mail-in-a-box and Zendesk, you can also consider the following products

mailcow - An open source mailserver suite.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

iRedMail - A fully fledged, free email server solution, an open source project (GPL v2).

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Modoboa - Modoboa is a mail hosting and management platform including a modern and simplified Web User Interface.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!